Bay Alarm Medical Reviews 

The Help Line and Technical Employees are both professional and Customer Focused!!
Thank you again for your patience
Richard Colombo

Anisha was so wonderful and extremely patient with my father-in-law and helping him get his medical alert system set up.

Mike answered all my questions. That's what I needed.

Alisha was very helpful. We were able to complete everything without excessive, overboard ID needs.

Excellent customer service throughout the sign up process

Mike was very helpful with me in finishing up the online emergency contact information, job well done

I got this product for my 82 year old mother so she could get help immediately, customer service was very good and they were able to help her sending the ambulance right away. Sadly my mother passed few days ago due to breast cancer and other health issues. Having the GPS bracelet and the speaker at home made me feel better that she could get the help she needed when she was at home alone. The app is also very helpful. I highly recommend this product.

Received our fall detection system for mom today. Had some questions so placed a call to tech support. Anisha was wonderful. She took her time and did not rush through the answers to my questions. Was very thoughtful and thorough. That this system will work for mom is still to be determined. But what I can say so far is the support has been wonderful.

Eric was great. As soon as I told him the problem we were having, he talked me through testing and was very helpful in making sure the console and button were both working correctly.

Highly recommend Bay Alarm Medical. I researched many medical alert systems and am so happy I chose them. The interactions were friendly and professional and receipt of equipment and assistance setting up was easy. No long term contracts which is great. Their customer service is excellent and their response time for alerts received is exceptional. Even if it was a false alert, they were prompt and reassuring. My most recent interaction with Eric in customer service was wonderful.

Very professional very good Technical and customer support keep up the good job

The customer support was outstanding, they answered every question and help me figure out a problem I had with the app. So far this company has been great, I would highly recommend.

I received OUTSTANDING service from your representative. I wish that I could give her 10 Stars!
Thank you

I could not be more pleased with the service your representative provided. She was very patient and easy to understand and follow her directions. Got the problem solved very quickly.

Great experience when my console wasn't responding properly. The technician patiently worked with me until it was working correctly. Her instructions were carefully explained and easy to understand. I wish the Customer Service in all businesses could be as excellent as Bay Alarm.

Appreciate the follow-up to make sure the device is properly tested. Very pleasant and responsive customer service individual - Priscilla !!!

I had a stroke on my front lawn three weeks ago. Thanks to your fall detection technology, you notified the local emergency service and they arrived within ten minutes of my incident. I was in neuro surgery within two hours and I’m here to tell my story today. Well done, lifesavers.

Responsive, and make sure the lines of communication are always open. Aisha (?) provided professional and courteous service.