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Bayfields Opticians & Audiologists - Headingley Reviews 24

TrustScore 4.5 out of 5

4.4

14 Otley Road,, LS6 2AD LEEDS, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Friendly, welcoming and professional team. Made my children welcome and involved in their eye exams. I would thoroughly recommend

Rated 5 out of 5 stars

The staff are very caring and professional Atmosphere in the shop is always calm and relaxing Also staff relate well to any special needs of their customers

Rated 5 out of 5 stars

Been using this branch since 1997 and they are great and the team of Paul, Rakhee and now Stuart...always very professional and always helpful and very friendly and welcoming and a good selection of g... See more

Company replied

Rated 4 out of 5 stars

I intended to give you 5 stars, you and your staff were excellent, knowledgable and caring . You dealt with my vision and my hearing superbly-well done. See you next week!


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Headingley

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

  • 14 Otley Road,, LS6 2AD, LEEDS, West Yorkshire, United Kingdom

  • 0113 2751303

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.4

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Happy Customer

The staff are very caring and professional
Atmosphere in the shop is always calm and relaxing
Also staff relate well to any special needs of their customers

January 30, 2026
Rated 4 out of 5 stars

I intended to give you 5 stars

I intended to give you 5 stars, you and your staff were excellent, knowledgable and caring . You dealt with my vision and my hearing superbly-well done. See you next week!

November 21, 2025
Rated 5 out of 5 stars

Excellent eye test

Excellent eye test which identified a potential glaucoma issue requiring further investigation.
All the staff were friendly, helpful and knowledgeable.

November 16, 2025
Rated 1 out of 5 stars

Extremely overpriced

Extremely overpriced, staff used to be great but that’s the only reason I went back.

October 9, 2025
Unprompted review
Bayfields Opticians & Audiologists - Headingley logo

Reply from Bayfields Opticians & Audiologists - Headingley

We appreciate your feedback and are sorry that you feel that our prices are too high. We have new team members at our Headingley practice and we'd love the opportunity to welcome you back again. If there are any specific areas you'd like to address, please feel free to reach out to your local Headingley practice on 0113 275 1303.

and 'll address your comments about our team.

Rated 5 out of 5 stars

Very friendly professional service at…

Very friendly professional service at all times

June 3, 2025
Bayfields Opticians & Audiologists - Headingley logo

Reply from Bayfields Opticians & Audiologists - Headingley

We appreciate your kind words! We are happy to hear that you found our service friendly and professional.

Rated 5 out of 5 stars

Excellent

Been using this branch since 1997 and they are great and the team of Paul, Rakhee and now Stuart...always very professional and always helpful and very friendly and welcoming and a good selection of glasses.

May 26, 2025
Bayfields Opticians & Audiologists - Headingley logo

Reply from Bayfields Opticians & Audiologists - Headingley

We're so glad to hear you've consistently had such positive experiences with us over the years! It's wonderful to know our team have always been helpful and welcoming. Thanks for your great feedback.

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