Bellesa Reviews 

15,764
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,516 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast and discreet shipping methods, noting that orders arrive securely while offering a wide variety of impressive options. People also appreciate the outstanding customer service team, explaining that representatives are always eager to help and quickly send replacements when issues arise. Some reviewers were not happy with occasional product defects, mentioning that certain items arrived making loud grinding sounds or operated much too loudly during use. Others also noted that a few products stopped working shortly after being used or experienced frustrating delivery delays and missing packages.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight exceptional quality, powerful... See more

Quality

Customers had ambiguous experiences with quality, as opinions on these items varied significantly. While many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and discreet... See more

Order

Consumers find ordering experiences to be mixed, as some reviewers praised fast shipping and quick... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While many reviewers praised the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pebble is a great toy! Shipping was alright and discreet. My first order did not work well (a motor was out of place and it made horribly loud grinding sounds), and it had a microUSB charger. My repla... See more

Rated 4 out of 5 stars

The product shipped quickly and discreetly, though I did initially think it was actul storage items I had bought at first! The vibration settings are very good, but the placement of the two buttons ma... See more

Rated 4 out of 5 stars

Bellesa’s customer service is truly A+ and has never let me down. I’ve had two incidents before of twos refusing to function have a year and both times they’ve been very responsive and helpful in fixi... See more

Rated 4 out of 5 stars

The delivery went nicely, all the way till it arrived in my country... then it got stuck in customs clearance😭😭😭 idk what happened, I really do need to contact there(KSL). It's been 2 months 😢😢�... See more


Company details

  1. Sex Toy Store

About Bellesa

Written by the company

Bellesa is a by-women sexual wellness company.

Description of image

Description of image

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Our Community
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Mission
The premier destination for all things sexual wellness, Bellesa is on a mission to close the pleasure gap. By empowering its community to embrace, explore and celebrate their sexuality, Bellesa is leading the sexual wellness revolution. The company's core belief is that sex and pleasure should be fun, empowering, and 100% shame-free.

Top Quality
Bellesa Boutique sex toys and pleasure products are crafted with the highest quality, 100% body-safe premium materials. Each Bellesa product is a true labor of love.

Community First
Bellesa was built on community, and it remains at the heart of every thing the sexual wellness brand does. With upwards of 600,000 followers on Instagram, Bellesa is committed to destigmatizing pleasure and breaking down taboos, all while connecting with its one of a kind community through real talk and laughter.

100% Discreet Billing & Shipping
Discretion is a priority at Bellesa. All BBoutique orders are dispatched in plain brown boxes. Nowhere on the package will it display anything about Bellesa or what is inside. The label will show up as "CONTAINERS PLUS"

Worldwide Shipping
Bellesa Boutique ships worldwide, with warehouse locations set up across the United States, Canada, and the United Kingdom.


Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

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4.0

All reviews

(15,764)

2,527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Mid Design, Shady Business Practices

Got one of those free products through an influencer code. It wasn't until after I had ordered it that I realized that everyone and their grandma was promoting this company and that the last time this happened it was Honey (and that crashed and burned spectacularly).

In the time since I had seen some of the shady business practices and Glassdoor reviews and, yes, the promotional push is there for a reason. Unfortunately the knowledge that advertising silicone can be done even if only part silicone and that many other Bellesa purchases ordered a "luxury" product only to find out it was PVC (ew!) in in the packaging after happened after I'd already thrown out my packaging. Fortunately mine feels and smells like silicone.

As fr the produce itself, it's fine. It's functional. It's nothing special. I got the Rose since that's the one there's a bajillion variations of across companies and wanted to see what all the fuss was about, but I'd say if you haven't tried a rose, try it from another company. The speeds are fine and there's enough variety, but it's advertised as a suction toy- it doesn't *actually* suck. It can feel deceptive where it should go at first but to make sure I wasn't crazy, I stuck my finger in there on multiple settings. Nope!

Also, the composition means cleaning it properly is frustrating and was certainly not worth it given that my results were, at best, mediocre.

I'd also review on their website but I've seen enough about people who say in their scathing reviews "0.5 stars" but they appear as 5 stars. An interesting review change on behalf of the company, I must say.

July 21, 2026
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Reply from Bellesa

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. We'd love the chance to make this right - our care team will reach out to you as we are keen to finding a resolution and making sure you're satisfied with your experience!

Rated 5 out of 5 stars

Wrong address they fixed it!!

Accidentally put the wrong shipping address, so I had to deal with the contracted out shipping service (they had a chatbot so it was quite confusing). Once package was returned to sender they had it redelivered to the right address, no extra cost. Very helpful and reassuring. They made sure everything worked out as best they could.

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

It didn't work with my anatomy

It didn't work with my anatomy. I guess my FUPA is too large to get it to stay on my clit while wearing it. I tried several times and even wore it with the tightest pants I have to get it to press right on there. Not very strong vibrations, couldn't feel a thing. Even though I only spent like $10 less than what my husband did on the big plug in toy that works amazing.

July 22, 2026
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Reply from Bellesa

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. We’d love to offer you a resolution that may be a better fit for you - our care team will reach out to you to arrange!

Rated 5 out of 5 stars

I ordered a toy I previously loved…

I ordered a toy I previously loved before that broke after so many years of use. The order was in transit for so long that after about a month I messaged and I received an email almost immediately! It was great service and easy to navigate to get my package shipped out and to me. The toy is just as great as the first time if not better than before!

July 23, 2026
Rated 5 out of 5 stars

Everything from the delivery to the…

Everything from the delivery to the products were great! When the product comes in it’s very discrete so you don’t have to worry about anyone seeing what you’re buying. My husband and I have enjoyed the products immensely. 10/10

September 22, 2026
Rated 2 out of 5 stars

Thumper would not charge

Thumper would not charge, you did'nt allow return

July 21, 2026
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Reply from Bellesa

Thank you for sharing your experience. We’re so sorry to hear that! Our products are backed by a warranty program, our care team will reach out to you to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution. Make sure to check your junk/spam!

Rated 2 out of 5 stars

You guys don’t respond to emails

You guys don’t respond to emails

July 24, 2026
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Reply from Bellesa

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. We can see that you emailed in and we did reply back on 9/11 and 9/14. Our care team will reach back out to you as we are keen to finding a resolution. Please check your junk/spam.

Rated 5 out of 5 stars

Using Bellesa for Years!

I’ve been using this company for years! Since Covid. I was a longtime follower turned big time fan! Bellesa is the most ethical “toy company” around - but also when it comes to the content they put out. Customer service is always SO QUICK to respond, even if you just have a quick question. The products are absolutely insaaaaane and they’re made with body-safe materials and somehow the majority are also waterproof and TSA approved. Life changing company, especially for women. We love to see it! The delivery service is also suuuuuper fast (and discreet!) they use a label from a container store so that everyone won’t know what you bought. These little details are what means so much to people and why this company, Bellesa, is loved by so many.

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is top!

I received my order quickly and upon opening the product found it malfunctioning. The customer service team was on top of it and responded to me promptly and efficiently. They replaced my device right away. Definitely had a great experience with the company despite the mishap!

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

I was not satisfied with the product…

I was not satisfied with the product within a week of receiving the product. I reached out to the customer service team and they could do nothing for me. The product is inferior and I don't use it--after spending <$60 on it. Would not recommend to anyone.

July 21, 2026
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Reply from Bellesa

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. We’d love to offer you a resolution that may be a better fit for you - our care team will reach out to you to arrange!

Rated 5 out of 5 stars

It's been a stimulating experience that…

It's been a stimulating experience that is tapping into parts of me I didn't know I had. So far, anything I'm lacking is due to a failure to be creative, but I hope as I play more, I'll find more interesting ways to make things fun

September 22, 2026
Rated 3 out of 5 stars

Randomly added a vibrator which is…

Randomly added a vibrator which is okay, but i tried multiple times to get my money back and never got a response. also then i used the vibrator once and it doesn’t turn on anymore!!!

July 21, 2026
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We’re so sorry to hear that! Our products are backed by a warranty program, our care team will reach out to you to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution.

Rated 4 out of 5 stars

Fantastic company, awful product

While I stand by my opinions on the products I ordered, the company is just so lovely I needed to edit the review. They immediately reach out to try and fix the situation which is so appreciated.

Original review: The company is amazing with truly fantastic customers service that I cannot fault. They sponsor people I trust and overall seem like a great company, which is why I'm giving them two stars instead of one.

The products are not worth the price you'd pay without a discount, hell they're barely worth the price I paid with 60% off plus a free toy making them an average of AUD$85. They're cheap, loud and uncomfortable. As much as I love the company, save your money. Over AUD$300 paid and I'm so damn disappointed.

September 22, 2026
Unprompted review
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality! Our products are backed by a warranty program, our care team will reach out to you to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution.

Rated 5 out of 5 stars

Wonderful customer service

Bellesa customer service is wonderful! I received a faulty product and contacted customer service. Once I emailed, they offered to replace my product for free! The people who worked customer service were eager to help, quick to respond, and truly cared about ensuring I had a great experience as a customer.

July 21, 2026

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