BBVA Compass 

The worst bank I have ever dealt with.I had an account opened in 2017 with 30.00 They opened it online then immediately closed it. This was in 2017. It is now March 2022 and these people charged me penalties on the money they kept. The totals were 453.09. And if it goes to court 1000. SMH. They are full of s…

Since their transion to PNC this bank went totally down hill, to the degree I'm closing my account. BULL, who needs to put up with their disrespect.
It took 5 times in order to talk with a human being, I sat on hold twice at least 40 minutes to get someone to speak with.
I STRONGLY RECOMMEND TO AVOID THIS BANK AT ALL COSTS, THEIR JUST TO BIG TO CARE, LET THEM FIGHT FOR THE CORPORATIONS, THEN THEY'LL SEE THE PRIVATE CUSTOMER IS WHERE THE PROFITS COME FROM....
I'M 100% FINISH WITH THESE JACK ASSES......

My favorite bank! Easy going and friendly!

If I could give them no stars I would. They are in the middle of a conversion to PNC on 10/12, so I was trying to make my car payment early. I called because I was no longer able to pay it online. After calling, I was told I had to call PNC because they had my information and was given a number. I called the number only to find out that I was given the wrong number, and finally was transferred only to find out that they did not have my information because the conversion was not happening until 10/12 and that they should be able to take my payment. Calling back to BBVA I ended up with a woman who appeared to be reading a script instead of answering my questions. She refused to listen to me, and kept overtalking me. When I asked for a supervisor 4 times, Lisa kept reading her script to me and ignored every request for a supervisor. I finally told her after I had repeatedly asked her to transfer to someone else that I wanted to know how to file a complaint and she hung up on me. Horrible, horrible customer service and even though I kept telling her that I needed to speak to someone else because I was having a hard time understanding her, she refused to transfer me.

Horrible. Decent credit card in terms of rewards but customer service is slow, barely speaks English and don't seem to know what they are doing unless they pause to read their training manual every 2 minutes. I spend part of the year living abroad. First they locked my card when I tried to use it abroad, next when I tried to log in to the app they locked me out of the app. When I called to get it unlocked... which ordinarily is a 3 minute call with most other institutions. Turned into an hour and half endeavor where I got hung up on 3 times by different agents until I was finally told they would be unable to unlock my online (just to log in) until I physically mailed them a letter with drivers license photos and other information. Mind you, this is just to unlock online access...

Less than one star BUT I do not have that option.
So, BBVA froze my debit card because of "suspicious activity." I called, no answer. Finally the cue said, "Call back during normal business hours, Monday through Friday." (This was the number on the back of the card!) Two days later, the card got cancelled. Called every number and finally got a live person on the phone, in another country who was at least nice ("Oh, so sorry!" is what she kept saying) but I could not understand her. Finally got stateside and ordered a replacement card. One week went by, and then two weeks, and then three weeks. No card. Called but nobody answers the phone! Finally I got the card today, 28 days later, but one week after this disaster I transferred to Trustmark Bank and their card arrived three days later and when I visit the branch they already know my name. Still cannot get BBVA on the phone BUT I DO NOT CARE because I dropped them forever. SIDENOTE: I visited a local BBVA branch to get most of my money and the manager told me that one customer had his card hacked and BBVA sent three different cards "next day mail" but none showed up . . . of course, they blamed it on the post office . . . yea, right.

Just trying to figure out why my account was frozen after I tried to transfer money from my external bank ? BBVA didn’t make it known that they didn’t have any reps to validate this because they were in training.

Worst banking experience I have ever had. How they remain in business is an absolute miracle.

These swindlers bought Simple Bank and ruined it. Now PNC has bought BBVA. Stay away, they're just as bad.

BBVA is dishonest. Stay away.
I did a balance transfer. Later, I suddenly noticed there was no expiration date ever on my statement, and I was suddenly being charged interest. I have never missed paying off a balance transfer, I should add. They hid the due date from me to collect interest - every other bank has it clearly written on the statement. I called to demand they refund the interest (and to pay it off). I could barely understand the THREE customer service people I tried to talk to. They told me "too bad, you should have known yourself".
I think hiding a promo expiration date is illegal. I will pursue. Bought out now by PNC, also a horrible bank.
STAY AWAY

Worst bank ever! Opting in to overdraft protection just accrued fees for transactions they didn’t cover. Emails go unanswered. I was with Simple for years, happily. The transition ruined everything. The routing number is not accepted many places and because of their transition my established accounts are all considering “new” by other banks ruining my history of long term accounts. I was signed up for paper statements, AT A FEE, by default. What century is this bank from? Closing all accounts and they can suck their fees like they suck wind.

I had a Simple online checking account that I opened several years ago and barely used. The company got bought out by BBVA and I finally decided to close the account. I contacted to customer service department and they said I had a balance of $15000 In order for me to receive the balance I would have to fill out a request and answer some questions and then pay a $3 fee to have a check mailed to me, OR if I chose to, I could DONATE the balance to BBVA. What kind of bank charges to return a balance to the customer??? I don't care so much about the $10 but just the fact that they ASKED if I wanted to donate the balance to the bank is beyond infuriating!! This guy not have any representative in fone live in us. All people speak. Is over seas. Colombia. Guatemala. And play whit costumer over 60 ‘’. Minutes. In standby. Music. I try over 3 months recibe mi money back. And play game speak whit josue. Nicolas. Cristian. Bla bla bla

This Bank just have pore customer service if you open an account there you will Regret it.....

They sell your information.
I used there investment program they were constantly recalling the investment. One day when meeting with there investment young punk he told me to my face that I looked bad! Stupid little m/f didn't know I was struggling with my mental health.
So I pulled my funds from him, he wasn't happy. Little m/f needed to learn a lesson on how to talk to his customers. LOL

This bank should not even exist. Non exsitent service.

The worst customer service agents I’ve dealt with! They are so rude! Didn’t really helped me with my questions! The customer service agent even hung up on me! Such customer service agents doesn’t have any right to work in such field and should be fired immediately!

Worst customer service EVER! Been with this bank for 16 years and they can not go out of their way to help you with anything! Even a simple ATM error by the machine rebooting itself! No one will get out of a chair to get the card. I will definitely be getting a new bank and deal with that inconvenience rather then deal with BBVA

Just switched my account to them on Monday the 10th of May 21 switched direct deposit of SSDI same day. Found out yesterday that they put hold on deposit made direct deposit 5 days so had to call Social Security and cancel the move so that I'd have access to deposit when it came in have to pay rent.

Terrible terrible company. My old Bank, Simple, was acquired by them and my account was supposed to switch over today. Well, nothing works, I can't access my money, and they didn't have the decency to email me. I had to go digging on twitter to find a tweet that said things "didn't go as smoothly as planned." What an insulting understatement. Things went terrible! Keep your money away from this sketchy company.

Can never reach anyone on line. They get to go home and I have to deal with their screw ups. Lousy service.