Had a issue it was resolved but it took many emails and many phones calls but in the end they Helped me out
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off my experience was great!! My order was delivered right on time !! Easy check out easy look up of info, secondly, I made the mistake of ordering the wrong size, the customer service was easy... See more
Company replied
I was torn between a four star or five star. All in all it was a good experience. My only constructive advice would be to make it more know that an additional purchase is necessary in order to have al... See more
Company replied
Not only do I like my tires, but even after Fed ex lost one of them BB wheels helped me out and replaced the missing one and is currently on its way to me. Top notch customer service and quick to resp... See more
Company replied
Company details
Written by the company
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Contact info
209 County Road 156, 56307, Albany, United States
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4.1
Great
692 reviews
Replied to 58% of negative reviews
Typically takes over 1 month to reply
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3 flawed rims
This place is ridiculous. And so unprofessional. If I was able to give a zero, I would. Don't buy any rims or nothing with this bogus company. The worst experience i ever had.i bought four new rims. I got 2 flawed rims. Then I had to wait awhile for an investigation. Everything was so confusing. Their system sucks! Then I sent the one rim back, and then they mailed me back another damaged rim.I ended up taking partial cash back for the one rim with a scratch on it which I shouldn't have done! I told Sandra from customer service to speed up the process. I would keep the one flawed rim that had paint splash on it. She didn't say anything.I sent the one rim back with scratch. They said it was the wrong rim sent back. I said mail it back, because I wanted to part ways with this joke of a company. Then Sandra said I had to pay for shipping. I said since I didn't mail back the other rim that was damaged with paint splash. They would have had to mail me back a replacement for that one, so use that shipping for the wrong one. Sandra said that's another department you would have to deal with. Who cares they are all affiliated. What's the big deal.terrible system. This company wouldn't work with me. I wouldn't be writing this review right now if they would of mailed me four new rims with no damage. Then they blamed it on the mailing system. Always excuses.
December 27, 2024
Unprompted review
Reply from BB Wheels
Richard,
We’re sorry to hear that you feel this way. Our team worked diligently to assist you by providing return labels, issuing a credit, and even helping facilitate an exchange with an outside vendor. We understand that the process may not have been as smooth as you’d hoped, but we did everything we could to resolve the situation fairly. While shipping carriers can sometimes cause unexpected issues, we strive to make things right for our customers. If there’s anything else we can do to help, please don’t hesitate to reach out.
Thank you,
BB Wheels
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Super easy to deal with
Very easy to call and verify fitment and inventory before ordering. Shipped very fast. Friendly and helpful CS representative.
February 7, 2025
Unprompted review
Reply from BB Wheels
Joey,
Thank you for your wonderful review! We're so glad to hear that our team made it easy for you to verify fitment and inventory, and that you had a fast shipping experience. We truly appreciate your kind words about our customer service team and look forward to assisting you again!
Thank you,
BB Wheels
Easy navigation through the site
Easy navigation through the site, and unbeatable prices!
February 16, 2025
Unprompted review
Reply from BB Wheels
Clayton,
Thank you for your great review! We're glad you found our site easy to navigate and our prices unbeatable. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
2nd time I ordered from bb
This is the 2nd time i ordered from BB. The first time I ordered 5 tires for my trailer last summer. Unfortunately I hit some angle iron on the highway and put a 2 inch hole in the tire. I just ordered 1 more from them. Their prices are great and the shipping is very fast. Highly r recommend them
February 9, 2025
Unprompted review
Reply from BB Wheels
Jeff,
Thank you for your continued support! We're sorry to hear about the tire mishap but glad we could get you a replacement quickly. We appreciate your recommendation and look forward to serving you again in the future. Safe travels!
Thank you,
BB Wheels
All positive!
Nate and the guys stayed on top when it came for me to pull the trigger to buy some wheels and tires for my 24 F150. Definitely going to be going back to them when my customers are wanting to upgrade or for any matter, and there local too!
July 5, 2024
Unprompted review
Reply from BB Wheels
Matt,
Thanks for the awesome review! We're thrilled to hear that Nate and the team provided great service and helped you get the perfect wheels and tires for your F-150. We truly appreciate your support and look forward to helping you and your customers with future upgrades. See you again soon!
Thank you,
BB Wheels
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Fast shipping
February 7, 2025
Unprompted review
Reply from BB Wheels
Keith,
Thanks for your review! We're glad you were happy with our fast shipping. Let us know if you need anything else—we appreciate your support!
Thank you,
BB Wheels
Absolutely horrible service
Absolutely horrible service, sold me a wheel that would not even go over my brake calipers, they did reach out about a possible offset issue which I was prepared to deal with by using a spacer if needed. However the issue is with the barrel of the wheel being too small to clear the calipers. They offered me a return if I was to pay almost 300 dollars. I used pay Tomorrow and if I return the wheel i would have almost 500 dollars basically stolen from me. I reached out multiple times by email to someone names Stephanie who originally said i would have to pay for a restock fee. How ever after explaining the situation and saying I should not be held responsible for their mistake, I have received no response.
Correct it was discussed that it may hit the brake caliper due to offset!!! Offset on this wheel would make NO difference as the caliper hits the inside of the wheel barrel. The inside of the wheel diameter is not big enough to clear the caliper. This is no custom setup, the brakes on the car are 100% stock and pictures were provided to show proof. Absolutely sorry company to not take fault in a wheel you sell to fit.
January 22, 2025
Unprompted review
Reply from BB Wheels
Lathon,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation.
As discussed during our phone conversation, we did go over the potential brake caliper clearance issues before finalizing your order. We also mentioned that while we could review the fitment based on the provided information, we couldn’t guarantee 100% compatibility, as custom setups can vary significantly. Despite these uncertainties, you chose to proceed with the order as is.
Regarding the return, our policy includes a restocking fee, which was clearly communicated, and covers processing and handling costs. We understand this can be frustrating, especially when dealing with financing services like Pay Tomorrow, but these fees are standard across many custom wheel orders.
We apologize if there was any delay in communication. Our team strives to respond promptly, and we regret any inconvenience this may have caused.
Thank you,
BB Wheels
Great price and free shipping can’t…
Great price and free shipping can’t beat it!
January 29, 2025
Unprompted review
Reply from BB Wheels
Jobe,
Thank you for your kind words! We're glad you enjoyed the great price and free shipping. We appreciate your support!
Thank you,
BB Wheels
Affordability is #1 in my line of…
Affordability is #1 in my line of business easy in and out, if and when my shipment arrives i will inform my driving buddies on your reliability and prompt service.
January 28, 2025
Unprompted review
Reply from BB Wheels
Scott,
Thank you for your feedback! We’re glad to hear that our affordability meets your business needs. We appreciate your trust and look forward to delivering a great experience. Once your shipment arrives, we’d love to hear your thoughts. Your recommendation to your driving buddies means a lot to us—thank you for choosing us!
Thank you,
BB Wheels
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Highly recommend
I ordered a set of wheels and they were quickly shipped .
They unfortunately were stolen upon delivery by the time I got home .
BBWheels and their guaranteed delivery was very easy getting everything situated in order to get a replacement order .
I highly recommend them .
January 19, 2025
Unprompted review
Reply from BB Wheels
Chase,
Thank you for sharing your experience! We're sorry to hear about the theft, but we're glad our guaranteed delivery process made things right for you. We appreciate your recommendation and are always here to help!
Thank you,
BB Wheels
Great pricing
Great pricing, quick delivery, and if you purchase the insurance they honor it. I’d stay away from lexani brand tires though they do not hold up very well.
January 24, 2025
Unprompted review
Reply from BB Wheels
Ronnie,
Thank you for your feedback! We're glad you enjoyed our pricing, fast delivery, and hassle-free insurance. We appreciate your insight on Lexani tires and your honest review. Let us know if we can help with anything else!
Thank you,
BB Wheels
Sent the wrong wheels was going to ship…
Sent the wrong wheels was going to ship 2 of them back to replace with fronts and decided to just purchase the two fronts and use the four aftermarket for the rear. They offered 25.00 for the hassle. When I was able to get into the tire shop they stated that the wheels I. The rear will not mount with the 4 aftermarket wheels and I would have to use 2 of the steel wheels on the inside. This left with 2 unopened wheels tried to return them for refund or take off of my account. SANDRA stated that the 25.00 for the hassle was so I would keep them keep in mind this was offered before I knew that they wouldn’t fit correctly and she stated that there is nothing the shipper will do making it sound like I am stuck with the wheels. And they aren’t wheels they keep in stock they seem to be dropped ship from warehouse
January 9, 2025
Unprompted review
Reply from BB Wheels
Thomas,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the situation. To address this, we sent return shipping labels to assist with sending the wheels back for a resolution. The $25 was offered as a gesture of goodwill for the initial inconvenience; however, we understand that this may not have addressed your concerns fully once fitment issues arose.
We take customer satisfaction seriously and regret any frustration this caused. Please don’t hesitate to reach out to us directly so we can explore any remaining options or clarify further. Your feedback helps us improve, and we truly value your patience and understanding throughout this process.
Thank you,
BB Wheels
Easy to pay and wonderful price!!
Easy to pay and wonderful price!!! This is my second order!!!!
January 7, 2025
Unprompted review
Reply from BB Wheels
Brad,
Thank you for your continued support and for leaving such a wonderful review! We're so glad to hear you found the payment process easy and appreciated our pricing. It means a lot to us that this is your second order—looking forward to serving you again in the future!
Thank you,
BB Wheels
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Very fast customer service
Very fast customer service, helped me fix an order error in less than 24 hours.
December 19, 2024
Unprompted review
Reply from BB Wheels
James,
Thank you for your feedback! We're so glad we could quickly assist you with your order. Providing fast and efficient service is always our goal. We look forward to serving you again!
Thank you,
BB Wheels
I was very impressed with their…
I was very impressed with their customer service. I left a voicemail after hours and Brenenan called me first thing in the morning fixed my order and finalized everything.
Will be ordering agai.
December 19, 2024
Unprompted review
Reply from BB Wheels
DJ,
Thank you so much for your kind words! We're thrilled to hear that Brennan was able to assist you promptly and resolve your order. Providing excellent customer service is our top priority. We look forward to serving you again soon!
Thank you,
BB Wheels
Great customer service
Great customer service. I would definitely buy again from BB Wheels. Thanks for all the help.
December 10, 2024
Unprompted review
Reply from BB Wheels
Todd,
Thank you for your wonderful feedback! We’re so glad you had a great experience with our customer service. It means the world to us that you’d choose BB Wheels again. If you ever need anything, we’re here to help. Thanks for your support!
Thank you,
BB Wheels
I ordered a set of expensive tires for…
I ordered a set of expensive tires for my tires and had them put on within 5 days found out one of the tires was out of balance bad so I called and they said you can send the informations from the tire shop and we might be able to help or you can just buy another tire and hope that the manufacturer can give you a refund all I wanted was a tire that would balance out like the other three I wish they would just make it right and if they are a family buisness you would think they would
December 9, 2024
Unprompted review
Reply from BB Wheels
Hunter,
we understand your frustration and want to assist you. However, we are unable to diagnose the issue with your tire if communication is interrupted and the necessary information is not provided, and our phone calls are being hung up. To proceed with warranty assistance, we will need the tire readouts indicating the excessive weight. We appreciate your cooperation and look forward to resolving this matter with you. Thank you.
BB Wheels
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What a wonderful place to order tires…
What a wonderful place to order tires this is our second time and each time we have found the prices at the lowest and the extend insurance is awesome so don't forget to add it definitely paid out when we received a screw in our tire .Very pleased 😁
December 10, 2024
Unprompted review
Reply from BB Wheels
Sarah,
Thank you so much for your kind words and for choosing us again! We’re thrilled to hear you found our prices competitive and that the extended insurance came in handy. Your satisfaction means a lot to us, and we’re so glad we could help when you need it. If there’s anything else we can do for you, don’t hesitate to reach out.
We look forward to serving you again in the future.
Thank you,
BB Wheels
Very easy to navigate the website
Very easy to navigate the website! No hassle at all and I got my product very promptly!! Got my order done with zero issues at all! Definitely will be shopping with BB Wheels in the near future 👍🏽
December 1, 2024
Unprompted review
Reply from BB Wheels
Julian,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth and hassle-free experience navigating our website and receiving your order promptly. Your satisfaction means the world to us, and we can't wait to serve you again in the near future. Happy shopping, and thanks for choosing BB Wheels!
Fast shipping excellent prices and…
Fast shipping excellent prices and excellent products this is the second time I have purchased wheels from BB Wheels and I will continue to be a customer in the future! ⭐⭐⭐⭐⭐
December 5, 2024
Unprompted review
Reply from BB Wheels
T.J.,
Thank you for your wonderful review and for being a returning customer! We're delighted to hear you’re happy with our fast shipping, excellent prices, and products. We look forward to serving you again in the future!
Thank you,
BB Wheels
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