🚨 WARNING: AVOID THIS SHOP! Unethical Deductions & Abysmal Customer Service 🚨
If you value your money and your time, DO NOT order from this company. My recent experience with their returns and customer service has been appalling and, frankly, unethical. They are grasping for money and inventing charges where none exist.
1. Bogus Return Courier Fee
I had to refuse the delivery because I changed my mind about the order. The parcel was immediately returned on the same consignment by DPD. The company then proceeded to deduct an $8.99 "Return Courier Fee" from my refund.
THE FACTS: When a delivery is refused, the courier (DPD) returns the parcel automatically. I personally checked the DPD policy, which explicitly states: "Is the recipient refusing the parcel? ...Then we return the parcel to you. You will not be charged for this..."
THE COMPANY'S RESPONSE: They claimed a charge was incurred on their side for handling the return. This is a clear attempt to defraud customers by charging them for a service that is part of the standard, unrecoverable initial shipping cost. They are double-dipping and ignoring the courier's own policy.
2. Excessive and Hidden "Restocking Fee"
On top of the bogus courier fee, they deducted a further 10% Restocking Fee. Their excuse? "Inspection, repackaging, administrative handling and non-refundable payment gateway transaction fees."
This is an outrageous, excessive charge for a product that was NEVER even opened or accepted. It went straight back to them.
The 10% deduction for non-refundable payment fees is simply an attempt to shift their cost of doing business onto the customer. Legitimate businesses absorb this cost.
3. Negligent and Non-Existent Communication
Their customer service is non-existent. I emailed them asking them to reply when the item was received (which was on Dec 8th).
They ignored my request and my email for 7 days.
I was forced to chase them up by telephone to process a simple refund.
Their excuse for the delay? The "Christmas period." This is unacceptable; professional businesses manage peak periods without ignoring customers for a week.
IN SUMMARY:
This shop's "Returns and Refunds Policy" is a scam designed to claw back as much money as possible from the customer, even when the mistake or cancellation is immediate. They are charging bogus return fees, applying excessive restocking fees on unopened goods, and providing terrible service.
Avoid the headache, avoid the fight for your money, and avoid this dishonest company. There are plenty of reputable online shops that treat customers fairly; this is not one of them.
December 15, 2025
Unprompted review
