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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently reporting prolonged delays and difficulties with withdrawal requests. People also found the customer service to be unhelpful, often providing generic responses or becoming unresponsive, which contributed to a general sense of frustration regarding their ability to access their funds. Some people were dissatisfied with the company's response time, noting that issues remained unresolved for extended periods, with some waiting months or even over a year for their withdrawals. Reviewers also mentioned concerns about unexpected account charges, further highlighting issues with the service provided.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays, with some waiting... See more

Customer service

Clients share negative opinions on customer service, with many reporting that emails are ignored or met with... See more

Response time

Reviewers express significant dissatisfaction with response times. Customers report that emails are ignored,... See more

Service

Customers had negative experiences with service, describing it as extremely disappointing and stressful. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Hi, I am with BdSwiss for 3 years. I had real problems with their Trading App; don’t use it!! You should connect with MT4 Instead. Also, I made a withdrawal in crypto and I am still waiting fo... See more

Rated 2 out of 5 stars

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platfor... See more

Rated 2 out of 5 stars

I was taken for a ride and my money held captive but alcyon vision gave me the blue print to figure all out

Rated 3 out of 5 stars

The length of time it took to receive my withdrawal worries me. Since submitting the request two weeks ago, support has not gotten back to me. In terms of name review I may invest with them and get... See more


Company details

  1. Finance Broker

Written by the company

Join a Club of More than 1,600,000 Traders. At BDSwiss, we support you throughout your trading journey, featuring multilingual helpdesks on a 24/5 basis, personal account managers, complimentary product walkthroughs and live market analysis by our seasoned analysts. We believe in educating our clients and giving them all the tools they need to respond to an ever-evolving market. We offer educational resources to meet the needs of traders of all levels including in house live webinars, exclusive video courses and daily market news. We follow a strictly client-centric approach and aim to exceed your expectations. To reflect this approach, we offer our clients the possibility of dynamic leverage (available in certain jurisdictions) of up to 1:2000 and several account types to satisfy our clients' increasing demandsThis is why we constantly invest in innovation and improve user experience by introducing native apps and platforms, new assets and unique features and tools! As a result, our excellence and reliability can be reflected by the number of awards won throughout the years.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

No withdrawal possible, FRAUD

Withdrawal = impossible, avoid at all costs!!!

I am waiting since end of 2024 to withdraw my balance. All that I get from BD Swiss are excuses.

I don’t know if it’s a pyramid scheme or something else but you should stay far away from them!!!

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawal Delayed

Withdrawal Delayed – Complaint Filed with Regulator

I’m a client from the UAE, and my withdrawal via debit/credit card has been delayed for more than a month

I contacted BDSwiss support multiple times but received only copy-paste responses blaming “technical issues” with no resolution.

I have now filed an official complaint with the FSC Mauritius (their regulator under BDS Markets).

This experience is unacceptable. A regulated broker should process withdrawals in a timely and transparent manner.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Completely unreliable

They are completely unreliable. I have been trying to withdraw my funds for over nine months, but each time, they respond with vague and diplomatic excuses, claiming they are working to resolve the issue. Do not trust them under any circumstances. I have solid proof to back up my claims.

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

Illegal withdrawal Specialist

This company held my withdrawal for over 3 weeks and later deducted $34 as inactivity fee and held unto the balance perhaps looking for another reason for illegally deduction. Trade with them at your own risk

June 2, 2025
Unprompted review
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Rated 1 out of 5 stars

I can't say much but it doesn't make…

I can't say much but it doesn't make sense for a broker like BDSwiss not processing withdrawals for close to a year now! They are not even concerned about it, all they do is reply with automated message that their team is looking into it. A whole year! Solving a withdrawal issue. Trade with them at your own risk. Deposits working very well but not withdrawals???

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent company

Unfortunately,I have deposited amount few months ago with this broker.Initially they were ok but it's been months they are holding my withdrawal and now the support team also disappeared suddenly.it means the company is clearly fraud 🤥.I want them to just issue my pending withdrawals

May 27, 2025
Unprompted review
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Rated 1 out of 5 stars

L͏a͏t͏e͏ W͏i͏t͏h͏d͏r͏a͏w͏a͏l͏

A͏f͏t͏e͏r͏ i͏ m͏a͏d͏e͏ a͏ t͏o͏t͏a͏l͏ d͏e͏p͏o͏s͏i͏t͏ o͏f͏ $1͏4͏4͏,0͏0͏0͏ t͏o͏ t͏h͏i͏s͏ c͏o͏m͏p͏a͏n͏y͏, t͏h͏e͏y͏ s͏t͏o͏p͏p͏e͏d͏ c͏o͏m͏m͏u͏n͏i͏c͏a͏t͏i͏n͏g͏ w͏i͏t͏h͏ m͏e͏ a͏f͏t͏e͏r͏ i͏ r͏e͏q͏u͏e͏s͏t͏e͏d͏ t͏o͏ w͏i͏t͏h͏d͏r͏a͏w͏ p͏a͏r͏t͏ o͏f͏ m͏y͏ f͏u͏n͏d͏s͏. T͏h͏e͏y͏ r͏e͏f͏u͏s͏e͏d͏ t͏o͏ p͏r͏o͏c͏e͏s͏s͏ t͏h͏e͏ w͏i͏t͏h͏d͏r͏a͏w͏a͏l͏ f͏o͏r͏ m͏o͏r͏e͏ t͏h͏a͏n͏ 8͏ m͏o͏n͏t͏h͏s͏. M͏y͏ f͏u͏n͏d͏s͏ w͏a͏s͏ s͏t͏u͏c͏k͏ w͏i͏t͏h͏ t͏h͏e͏m͏ t͏i͏l͏l͏ i͏ g͏o͏t͏ t͏h͏e͏ d͏i͏r͏e͏c͏t͏i͏o͏n͏ t͏o͏ e͏n͏t͏e͏r͏ a͏ c͏o͏m͏p͏l͏a͏i͏n͏t͏ w͏i͏t͏h͏ N͏0R͏D͏V͏A͏UL͏T͏S͏ ᴄo͏m͏ a͏n͏d͏ my f͏u͏n͏d͏ w͏a͏s͏ r͏e͏f͏u͏n͏d͏e͏d͏.

April 14, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company going

Worst company going! My money got stuck.
Didn’t bother refunding. Just became aggressive and argumentative. Waste of time. Do not trust this broker because they are unpredictable, unprofessional and they use unstable deposit addresses. Your funds are never safe.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

Bad company!

Bad company!! My savings would have been gone if not for the details in my user name or bio photo helped me in retrieving my funds of $10,000 that I invested

May 6, 2025
Unprompted review
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Rated 1 out of 5 stars

CLASS ACTION LAWSUIT

Does anyone know if there's a class action lawsuit against BD Swiss regarding withdrawals? If so, I would like to join.

At this point, they just stop responding altogether. I tried to send emails they do not answer. This is frustrating that you go through the trouble of getting a regulated broker and they turn out to be a scam Broker.

April 30, 2025
Unprompted review
Rated 3 out of 5 stars

The length of time it took to receive…

The length of time it took to receive my withdrawal worries me.
Since submitting the request two weeks ago, support has not gotten back to me.
In terms of name review I may invest with them and get real funds with ease.

April 22, 2025
Unprompted review
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Rated 1 out of 5 stars

They are holding over10k of my money…

They are holding over10k of my money and refusing to allow withdrawal. They say its a technical issue but its been nearly 6 months.All of their top executives jumped ship. DO NOT deposit any money with them, ypu WILL NOT be able to get it out..These guys either went bankrupt or are going bankrupt..Take this as an honest warning. I deposited in October 2024 it is now 1st ofMay 2025

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

I would literally say that BDSwiss is a…

I would literally say that BDSwiss is a big scam in the financial history. It has held my deposit since 2nd Oct 2024. Everyday, I contact them, they reply with ready made messages excusing that they don't have enough info regarding withdraw. I worry about their support, what do they mean then?

October 2, 2024
Unprompted review

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