I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a loyal user of Beauty Pie - not out of sentiment but because I get top quality, well researched products across a wide range, at prices that nowhere else can match. Sometimes I try something that... See more
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this... See more
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... See more
Company details
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
4.5
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Loads of information on website
Loads of information on website. Luxury product switch out the price tag and quick dispatch.
August 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My order took 2 weeks to arrive
My order took 2 weeks to arrive, I kept emailing but no-one got back to me.
Eventually I received a £12 refund, thinking it was a sweetner for my long wait, only to find when my parcel arrived that one item I ordered (the one I really needed) was not there, hence the refund.....no explanation no communication. I think everything is automated and bots, no real person to speak/communicate with. I love Beauty Pie but this service was extremely poor!
August 11, 2026
Reply from Beauty Pie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent delivery issues.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We completely understand your frustration, particularly as the missing item was the one you needed most. We can see that a member of our team did reach out to explain that this item was unavailable and that the £12 refund related to the missing product, but we’re sorry if this communication wasn’t clear or didn’t reach you as expected.
Thank you for your patience and for giving us the opportunity to make this right. Please do not hesitate to reach out to our Member Happiness team in the meantime if we can assist you further.
Best wishes,
Grace from Member Happiness
Beauty Pie
Arrived on time and everything was as ordered.
Arrived on time and everything was correct.
August 3, 2026
Poor Customer Service
Love the products but very unhappy with delivery and customer service. My recent purchase was dumped in a bush outside my house, soaking wet right through to the products and it was only by chance that I found it. My email complaint to customer services hasn’t even been acknowledged. Very poor service for a long time customer.
September 9, 2026
Unprompted review
Reply from Beauty Pie
Hi Karen,
Thank you for taking the time to leave a review and share your feedback with us. We’re very sorry to hear about the delivery issues you’ve experienced.
We’ve recently been dealing with an unusually high volume of enquiries, which has unfortunately led to longer response times than usual. We completely appreciate how frustrating this must be, particularly when you’re waiting for an update on your order, and we sincerely apologise for the inconvenience caused.
Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through now Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
Best wishes,
Grace from Member Happiness
Beauty Pie
Great business
Love the concept of BP. Great products at affordable prices. Whats not to love!
August 10, 2026
BP has really gone downhill of late
BP had really gone downhill of late. Their prices are much higher than they used to be (even accounting for inflation) and their ranges are smaller and items often out of stock for months. Recently they changed their website so now you can’t save favourites to a wish list and you can’t even save them in your basket - it clears every time you log out. I think they have no interest in loyal customers - we’re just being milked, which is certainly not the ethos they started with. Disappointed … and regarding the answer below, from BP… that’s all well and good, but what are you actually going to do DO about it? …otherwise it’s just meaningless platitudes
September 9, 2026
Unprompted review
Reply from Beauty Pie
Hi Caroline,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you’ve become with your recent experience.
We understand your concerns around pricing, product availability and range, and especially the changes to our website and the loss of wishlist and basket functionality. We appreciate how frustrating it is when you’ve been a loyal customer and features you relied on are no longer available.
Your comments about feeling that loyal customers are being taken for granted are particularly important to us. That is certainly not the experience we want to create, and we’ll make sure your feedback is shared with the relevant teams.
We’re grateful for your past loyalty and for being candid about where you feel we’ve fallen short. We hope we can rebuild your confidence in us.
If you’d like to discuss your experience with us further or share any additional feedback, we’d be happy to hear from you. Please don’t hesitate to get in touch via email and our team will be more than happy to support you.
Best wishes,
Grace from Member Happiness
Beauty Pie
Great product equally as good as the…
Great product equally as good as the Paris product, so very pleased. Thank you 😊
August 10, 2026
I totally trust Beauty Pie to find the…
I totally trust Beauty Pie to find the best products and they have never let me down.Thank you so much.
August 3, 2026
Amazing products at amazing prices and…
Amazing products at amazing prices and excellent customer service!
August 10, 2026
Great products fabulous
Great products , v quick delivery as well . Love all the products I’ve used
August 3, 2026
Always love your products! …
Always love your products and that’s why I keep coming back! In fact I’ll be back soon as forgot to order your lovely mascara!
August 3, 2026
Easy to order
Easy to order - great choices and hopefully it is well received by the recipient .
August 10, 2026
Good communication timely delivery and…
Good communication timely delivery and lovely packaging
August 3, 2026
Great products delivery slow
August 10, 2026
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