Bed Bath & Beyond Reviews 2,062

If you like not being able to cancel your order (they give you one hour after the order has been placed), if you like having no way to email them, if you like waiting on hold to speak with anyone in customer service for 45 minutes - 2 HOURS, if you like being told your item has been back ordered and won’t ship for another 2-3 weeks and when you call to cancel the order they tell you they can’t and MAGICALLY you get a notification that not only is it going to be shipped, but it will be delivered the very NEXT DAY (called to cancel at 9:15am, received shipping notification at 3:15pm that same afternoon)…well then, be my guest. Knock yourself out. Usher in a living freaking nightmare.
I may not know you but I care about you as another human being so please! For the love of god! Do not buy ANYTHING from this horrible horrible company.
If I could give them minus stars I would.

Terrible quality and customer service

I ordered a wreath and two garlands. While the website description said the lights would be the same color, they were not. I tried chatting with customer service, and it was very frustrating. The representative kept asking the same questions over and over again. They ended the chat when I told them I had already explained the problem multiple times. Will never shop from this website again because they want to charge $20 in return shipping even though there was a mistake in the website description.

Horrible customer service product was not right when delivered only half of the items were delivered and it took twice as long as they said to ship this is just a horrible company do not order from them online you will be very disappointed.

Will not order from them again. The rug I received was supposed to be round, but it was more like an egg. Customer Service by text refused to exchange it, and failed to respond when I asked why. Customer Service by phone never answered. Customer Service online wanted $43 to return a $113 item and reserved the right to refuse a refund after inspection.

NEVER BUY ANYTHING FROM THIS COMPANY I BOUGHT ONE BED IN BAG AND WASHED IT IT BUSTED IN THE WASHER BED BATH AND BEYOND WILL NOT SEND A NEW ITEM OUT SAD NO CUSTOMER SERVICE NEVER AGAIN THEY HAVE CHANGED.....

Had a great deal for Cyber Monday just to cancel it and claim they didn’t have it. They had the same item in another color. They just didn’t want to honor the sale price. And 10% off? I was getting an item for $368 that the original price was $1700. Seems like a bait and switch.

Horrible ad descriptions and they make it appear as if you got a deal, only to find out that you purchased a tiny little seat.
They need to be shut down for false advertising. I feel a class action coming on.

Ordered Christmas bedding in November. All my order status says is that it's "delayed." No other information. Since it won't arrive before the holiday and I tried to cancel the order. Had to fill out a form that says they'll get back to me in 5 to 7 days. Never ordering from them again!

The product images on the website were misleading. The comforter I received looked nothing like the bright, vibrant colors shown online, it was flat and dull. When I contacted customer service, I was told that they cannot guarantee the product will match the images, and that I would be responsible for return shipping costs. This feels like misrepresentation, leaving the customer to pay for their mistake. I will not be doing business with Bed Bath & Beyond again, as trust and accuracy are essential when shopping online.

I keep trying to like Bed Bath and Beyond because on the surface it looks like a convenient all in one store, but the more I shop there, the more I notice how disconnected everything feels. Some items look great but feel cheap the moment you touch them. Others are priced like premium products but barely pass the quality check. Staff tries to help, but half the time they are confused by their own system. It feels like a company that used to care and now just relies on nostalgia and big shelves to distract from how uneven the experience is. Not horrible, but definitely not what it pretends to be.

I spent $76 on a pair of king size pillows that are horrible and nothing as they were described and in order to return them, I have to send them 20 more dollars just to print out a shipping label. Will never be buying here. It’s a complete scam of a website and business.

BEWARED! Their customer service is such a joke! NEVER RESOLVE YOUR PROBLEM!!!!

BEWARED! their website will show you 19.95 for welcome +now, and still charge you 24.99 after you checking out! If you contact them, they will keep saying it's there web error, but they are not gonna responsible for it.

I am extremely disappointed with the level of customer service I have received. Every interaction has been frustrating and unhelpful. I waited over 40 minutes on hold just to speak with someone, and then spent another 45 minutes on the phone with a representative who offered no real solutions. The agents act completely dumbfounded, sit in silence, and do not provide any meaningful assistance.

My issue is simple: the product I received does not match the picture advertised. The plant in your photos appears high-end, realistic, and well-made. In person, the underside of every leaf is brown — something not shown at all in the picture. Had that been represented accurately, I never would have purchased it. For an item priced at $80, the quality is cheap, misleading, and not reflective of the image you use to sell it.

I even explained that I am willing to keep the plant, but I should not have to pay premium price for something that does not look like the product I believed I was purchasing. I asked for a reasonable discount, and instead I was told a supervisor might call me within 48–72 hours. Based on my experience so far, I highly doubt anyone will call.

Your company also claims to offer “hassle-free returns,” yet you continue to push back, drag out the process, and attempt to charge a $20 return fee. That is far from hassle-free.

Because of the lack of solutions, misleading advertising, and extremely poor customer service, I have reported the issue to Klarna, filed a complaint with the Better Business Bureau, and initiated a dispute. My suggestion is simple: ensure that your product photos accurately represent what customers are actually receiving. Transparency would prevent situations like this.

This experience has been unacceptable.
They also told me if I was going to get a discount that klarna would need to do that. Why are they responsible for a item that I didnt purchase from them . They are just the 3rd party payee.

1 star is to high a rating for this business. My order came in 2 shipments. The first half was delivered. The 2nd half was delivered to the wrong address. "Quinn" was the name used by the agent. She lied to me and I don't appreciate that. She claims nothing can be done for at least 2 days. She said UPS drivers scan the entire load at one time not when the delivery is actually made and they can take up to 2 days to complete all of their deliveries. This is a flat out LIE! The delivery location on my email confirmation said "delivered to side door". There is no side door. It's an apartment with only a front door.
I WILL NEVER ORDER FROM BED BATH AND BEYOND again. NO CUSTOMER SERVICE JUST LIES.

Poorest quality "Heavy Duty" car port. Began to fail in the first few days and worse was the customer service. Or lack of.

I ordered a $75 4 inch queen mattress topper. They sent me a 3 inch twin mattress topper. I immediately went to their site to let them know about their error. Now, they expect me to print a label and ship the item back. I told the rep. that I have an injury and have trouble walking, and of course no concern was shown. On top of that, I was informed it may take up to four weeks to receive my refund. Trash company.

They wanted to charge me a return fee that is equal to one half the price of the toaster I ordered lesson learned

If you value your money, your time, or even basic customer respect, avoid Bed Bath & Beyond at all costs.

I ordered a dining table that looked completely different from what was shown on their website. Instead of taking responsibility for misleading product representation, the company immediately labeled it as “buyer’s remorse” just to charge me for the return.

The situation became absurd:
the return label went from $37 to over $70 simply because the box was too large for my car and I needed UPS pickup.
Charging customers extra because your product doesn’t match your listing is unacceptable and shameful.

The customer service was a complete disaster — scripted responses, no accountability, no real solutions, and absolutely zero interest in customer satisfaction. Even supervisors refused to acknowledge the issue and repeated the same rehearsed lines.

This company operates with policies that feel designed to make returns as difficult and expensive as possible, regardless of whether the problem is THEIR fault.
It’s not customer service — it’s a wall meant to wear you down.

I was originally planning to furnish my entire home with their products.
After this experience, I will never purchase here again, and I’ll advise everyone I know to stay away.
You deserve far better treatment and far more honesty than what this website offers.

Love how these lounge chairs look in my pool, super comfy and really elevate the space. Setup was a little heavier than I expected, but once they were in place, totally worth it.