Bedzone Ltd Reviews 

I am extremely disappointed with the service I have received from Bedzone UK.

My bed was scheduled for delivery today, but the communication throughout the entire process has been appalling. Despite being told it would arrive today, I was never given a delivery time or even an estimated time slot. When I contacted Bedzone UK, they were unable to provide any useful information other than saying it could arrive any time up until 11:00 pm, which I find completely unacceptable. Expecting customers to wait in all day and potentially late into the evening without any clear update is not good customer service.

To make matters worse, I was unable to contact the delivery company directly, leaving me with no way of finding out where my order was or when it would actually arrive. Every time I contacted Bedzone UK, I was met with vague responses and no real effort to resolve the issue.

Communication has been extremely poor from start to finish. My messages are now being ignored, and when I attempted to call, the calls were dropped several times. On the occasions I did get through, the customer service was far from professional. The representative was difficult to understand due to poor English, came across as rude, and showed very little willingness to help or reassure me.

Overall, this has been a frustrating and stressful experience. When customers spend a significant amount of money on furniture, they expect clear communication, accurate delivery information, and respectful customer service. Unfortunately, Bedzone UK failed on all of these points.

Based on my experience, I would not recommend Bedzone UK unless they make significant improvements to their communication, customer support, and delivery process.

Poor communication skill the management and the store manager 😭😭😭😭I would pay n then the don't check only to tell me that they r coming to take their bed that time I paid on the 27th......n they will call on the 1st of every month.....not to talk about their bed😞💔💔💔it's not even 9 months but it's making noise n I can feel springs I complained to the store manager 2 months back wat they only know is for them to give me rotten attitude n harrass me with calls yoh

Avoid. Terrible communication. Said they would be able to reliever then never heard anything. Waste of time

Do not buy from this company. Can do anything untill they have your money. Our bed was delivered wrong had to wait for it to be re delivered over a week later no remorse customer service and management is shocking! The delivery’s men want £40 to take it up the stairs which was never mentioned. The manager man and women lie constantly.even get blocked on TikTok if they don’t like what your saying. Avoid at all costs..

Avoid this company no matter what.
The bed I was buying was broken,
The Matras was used one.
Tried to call them tens of times, they even didn't answer my calls.
Ones you make the payment, that's it.
You can never get any answer.
Avoid
Avoid
Avoid..........

AVOID. I would not recommend Bed zone to any friends or family members. I ordered an Ottoman style bed. Although, the bed was delivered on the scheduled date, it arrived with the wrong size board base so I contacted them regarding this as I paid an extra £60 for it. I raised this concern on the 11th April 2025 and it has still not been resolved. They arranged a date to collect and replace the board base with the correct size but no one showed up. I initially emailed them but was told to message them on WhatsApp. I messaged them to see if anyone was coming and they rearranged this date but no one showed up again. I then asked if I could have a £60 refund for this as they have had ample opportunity to replace the board base but did not show up. They responded that a manager would contact me. The manager never phoned. I have called them and was told I would get the refund in 3-5 working days. When I did not receive the refund I contacted them again but the calls would not go through so I called on a different number. I was told that the refund had definitely been sent and to wait a few more days for it to arrive. After not receiving a refund again, I messaged them on WhatsApp and they said they would back log the refund to see if it had been sent and they told me that they could not find it so they will resend it. After 3-5 working days, I had still not received it for a second time. So again I messaged them and was told I would be contacted by a manger who once again never phoned. I have been told the refund has been sent several times and it has never arrived, I have asked them to check the bank details but they have failed to confirm them with me. I have continuously been told I would be contacted by a manger but they never phone. I have asked them for their complaints procedure but they never responded. The bed itself is poor quality and the bars have bent on 1 side after having the bed for less than a month. Please don’t waste your money or time and get your bed from somewhere else. This issue has still not been resolved and I was hoping it would not go this far so my only option is to leave a review and prevent this from happening to anyone else.

Terrible company, ordered a bed and told it would come it didn’t show up and delivery was rearranged, this didn’t show up again. No communication whatsoever and what messages I have received no apology or attempt to resolve my issues. Do not use this company if you actually want to receive the bed you’ve ordered.

Ordered bed was told it would come thursday then just got ignored. Now with bank and trading standards

Avoid at all costs ordered the bed 23rd of February said they would deliver the bed that sunday left it till the 20th march asked for a refund still not refund in sight even though it’s been 3-5 working days having to go through my bank for the money.

Perfect service
Great communication
Great prices
Would defo recommend

We ordered 2 Hilton single storage beds, which arrived, bed quality is good, service was good from the start but then the driver and assistant ask for £40 to take the items up to our flat, which was never mentioned before they arrived, they didn’t provide a receipt but was fast to ask for the cash, we called and reported the hydraulic arm was leaking, they said it’s fast if they drop it to us following Sunday, so we agreed but never arrived even after I double checked if it’s still coming. I contacted them no answer then messaged them they said we will send it out never did, then they will look into the situation, then someone will call us nothing happened, I clearly stated my child sleeps on this bed, we are concerned about the safety, so the warranty the provide doesn’t work if they couldn’t even send us a receipt or the replacement part and it’s coming up to 14days, we are going through citizen advise as consumer act 2015 they have to replace or refund for the damaged part and failing to provide the warranty, we actually decided not to use them any more and told our family members to not go threw with there orders. The driver was a nice guy friendly spoke nicely the other one wasn’t, I don’t recommend this better to use dreams or bensons for beds

Poor communication & failed to deliver. I ordered my bed & was told it would be delivered between 07:00-08:00am on a Sunday. Message company to enquire where it was but no response. Bed didn’t arrive.

I placed an order then asked for an invoice, and for a photo of the bed assembled before they deliver it, they said they’d send it over on Thursday. However today is Saturday and I’ve been ignored for 2 days despite them being online 24/7

I even got blocked on TikTok for confronting them on their livestream

Communication seemed to have stopped as soon as i asked for an invoice and a photo of the bed before delivery

I called their WhatsApp number using a different phone, and when I asked about my order, the man said “we don’t have an order for that address”

Very nice and helpful staff in Middlesbrough. They spent time explaining about mattresses and pillows. They went out of their way to have my bed delivered quickly, which I appreciated as it was getting close to Christmas.
I will have no hesitation in going back to them and recommending them.

Avoid this company at all costs. I’ve had nothing but problems with BedZone, and their service is appalling. First, the bed I bought broke within three days, and they refused to honor their “two-year warranty,” which is clearly a lie. They also didn’t provide any paperwork for the purchase, making it even harder to hold them accountable.

Then, I ordered a replacement bed, and it’s been over a month without delivery. They promised it would arrive between 4–7 PM on a Sunday, but no one showed up or called, even hours later. I messaged to check the delivery time, and they said they’d get back to me, but I’ve been ignored since. Their communication is non-existent, and I’ve had to request a refund because they still haven’t delivered the bed a week later.

Another experience with this company was just as bad. A bed I purchased less than two months ago broke on one side. They promised to send a replacement part, but when the delivery day came, they went silent and stopped responding to my messages.

The lack of professionalism, poor product quality, and terrible customer service make this company one to avoid at all costs. Don’t waste your money or time dealing with them.

I am beyond frustrated with BedZone. It has been over a month since I ordered my bed, and it still hasn't been delivered. This level of incompetence is unacceptable. The guy on the phone said it would be delivered between 4-7 on a sunday and it is now 7:46 and no one has delivered or even bothered to call.

I've tried calling and messaging multiple times, but they don't bother to answer. The complete lack of communication and customer service is infuriating.

If you're considering ordering from BedZone, save yourself the hassle and don't do it. This company clearly doesn't care about its customers or fulfilling orders. Avoid at all costs!

No delivery of bed, no communication and no response to any calls, messages or emails.

Delivery wasn’t organised I had to keep asking them, they booked a date with me and didn’t turn up and when they came on the day we rearranged they was late. I’m 8months pregnant and didn’t offer to help to move the bed. I got offered £30 for it to be built, when I asked him can you build it for me and how much it would be he said £50 they whole company is a joke would not shop with these again. Get messed around