Bedzy Reviews 

631
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products, finding them functional, aesthetically pleasing, and of excellent quality. Many highlight the comfort of items like beds and mattresses, noting they often exceed expectations. Reviewers also appreciate the affordability and good value, with the ordering process generally described as easy and smooth. However, some customers experienced significant delays with delivery, with items taking much longer than expected to arrive, even when expedited shipping was paid for. Conversely, many others reported fast and prompt delivery, sometimes with the benefit of free or priority shipping. A few people also noted specific issues with product assembly, such as incorrect or ill-fitting support parts and flimsy drawers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting fast delivery, sometimes... See more

Order

Users describe ambiguous interactions with order, with many customers reporting significant delays, some... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the sturdiness of... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the products to be good value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the options and the affordability on the website. Love that it's an Aussie company. My items took a bit longer than I expected to arrive, but communication was very good and personal. I'd definit... See more

Company replied

Rated 4 out of 5 stars

I bought a gas lift queen size bed and mattress. It came with free pillows which was nice. The bed was relatively easy to put together and I am very happy with the bed, Mattress and pillows. I did pa... See more

Company replied

Rated 5 out of 5 stars

Bedzy offers priority processing for a small fee, which meant I had my items posted incredibly fast! The postage delivery times were incredibly considering I live in rural NSW. The price point of the... See more

Rated 5 out of 5 stars

Great products, easy order process. Communication was awesome answered questions quickly and followed up to make sure all was good. Fast delivery and tracking partners provided updates and timeframes.... See more

Company replied


Company details

  1. Bed Shop

Written by the company

Here at Bedzy, we make buying a new bed EASY. Your bed is an essential part of your life and plays a bigger role than you may think. We spend a third of our lives asleep, so it is not at all surprising that your time sleeping can have a big impact on your life. With our low prices, and huge range of stock we invite you to upgrade your sleep with Bedzy! We are 100% Australian owned and operated, and dedicated to helping all Australians achieve the perfect balance of style, innovation, and functionality in the bedroom. We take great pride in our quality, values, and commitment to customer satisfaction. We strive for the best, and we offer it at the best possible price.


Contact info

3.9

Great

TrustScore 4 out of 5

631 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(631)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a bed from Bedzy

I recently purchased a bed from Bedzy, and I couldn’t be happier! The ordering process was super easy, and the customer service was friendly and helpful. Delivery was on time, and the bed arrived well-packaged. Assembly was straightforward, and everything feels really solid and high-quality.

The mattress is extremely comfortable, and the bed frame looks even better in person than it did online. I’m getting great sleep every night, and it feels like a real upgrade to my bedroom. I would absolutely recommend Bedzy to anyone looking for stylish, affordable, and quality beds.

November 29, 2025
Unprompted review
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Rated 3 out of 5 stars

Pretty crap product, difficult to assemble

If I'd known the bed was an Artiss product, I wouldn't have bought it. I'm so disappointed at just how bloody difficult it has been to assemble the Trinity Queen Bed (with drawers). Screws and bolts missing, and I've never wished for alan key bolts more in my life than over the past two days (and counting) as we rage quit our way through assembly. Currently trying to make the drawer assembly work. Do not recommend. So disappointed

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

It was a smooth transition from…

It was a smooth transition from ordering to delivery. With a small fee my delivery was prioritised. The product quality is great and me and my wife are happy to have the whole package. We ordered the premium version of package and we are glad it turned out as described. Tha ks

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was fast

Delivery was fast. Only had to pay a few dollars for prio delivery. Item received is of good quality.

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Best online furniture shop!

Bedzy offers priority processing for a small fee, which meant I had my items posted incredibly fast! The postage delivery times were incredibly considering I live in rural NSW. The price point of the items and the quality was fantastic! I’ve had two transactions with Bedzy and each has been great! The only negative is that one package had to be delivered in 2 pieces and they didn’t arrive on the same day (5days apart) but no big deal.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I'm very happy to leave this review - customer experiences don't get much better in this online space!

I'm very happy to leave this review, despite or rather considering I made a very quick and somewhat under-researched and ill-informed purchase!
As a consumer, it's a responsibility to research and review what you're about to purchase (online, especially!) with extra due-diligence.
In this instance, in a SUPREME rush...I did not do this. As a result, I found myself in a spot where I needed to engage Bedzy's Customer Service team. And at a point in my life where I had the least a) time, and b) energy to do so. Which is actually where a company's customer service team has the chance to turn an experience around. Which is EXACTLY what I was delivered by Bedzy (shoutout to Mel!).
My enquiry was responded to in a timely manner (especially considering my purchase was made with expediency of delivery versus cost firmly in mind) and with absolute and GENUINE care, super considerate of my circumstances. The handling of my enquiry could not have been more customer focused than I experienced and ultimately...left me a happy customer - and loyal to a brand, after just one experience. As a RABID purchaser of products online and an someone in the business of slinging products to people online - words cannot express my gratitude from this side of the fence as a consumer, and the truly positive experience and feeling this has left me with as a professional when things could have very easily gone the other way. Keep it up team Bedzy, you're fabulous!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with Bedzy!

Firstly, ordering was so easy. Then I needed to add to my previous order. No problem said their customer service officer. Si I eas able to add and pay without any hassle. Everything arrived in pristine order. Very happy with Bedzy!

June 3, 2025
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Rated 5 out of 5 stars

Good value, easy set up

The affordability of these beds is amazing. The set up is quick and easy. You'll need a good day and a half to finish set up. Suited us just fine. Good value for money.

September 30, 2025
Unprompted review

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