i was able to get iformation on people i was looking for some was a little confussing such as being told last seen. the thing that bothered me most is when i ran a report on myself, it had very little... See more
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Wasn't even sure I had signed up for an account, but I did and it was automatically charged to my PayPal! That really surprised me because I'd used Google to sign in. However, l went to the help d... See more
Company replied
The ai chat bot was pretty useless that’s why I gave it only 4 but the website helped me figure out what I needed and the person the bot connected me with was very helpful.
Company replied
Its a shame i had to call at all. After your rep continued to talk me out if canceling im still pissed you charged me when i never signed up for anything recurring
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3.6
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3K reviews
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password
Billed again two weeks after I cancelled.
I signed up with them to help locate some family members. They don't warn you about the recurring payments until they're sent in, so I got billed for February.
On February 22nd, I did a password reset to access my account and cancel it... the process is NOT straightforward.
I sent an email on that same day to cancel my account, including my account number. I got an email saying an account with that information didn't exist. I thought, ok, it's cancelled.... it wasn't.
I got charged again on March 4th through my other email. When I responded telling them I'd already cancelled and asking them for a refund, I got the same canned response... an account with this information doesn't exist...
Sounds like a way to keep getting money from you.
I sent another email with screenshots of the emails, etc. We'll see what happens.
I DO NOT RECOMMEND THIS WEBSITE!!!
March 4, 2026
Unprompted review
Reply from BeenVerified.com
Hi Steven,
Thank you for bringing this to our attention.
We do apologize for any confusion or inconvenience this may have caused.
This is to clarify that you have two accounts with BeenVerified and we were able to received your request to cancel the account on 2/22/2026.
The account that corresponds to the email address you are using to reach out and the member ID provided to us was canceled on 09/28/24. You may have requested to cancel it previously, or your subscription may have been stopped. No charges since then.
As we have received dispute of additional charge on the account, we have further checked and pulled out another account under your name. This account appears to be reactivated which was created on 01/28/26 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $32.89. Additionally, we can see that this account has been actively utilized based on the frequency of searches conducted.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Nonetheless, please be assured that the account was canceled and you were issued a refund of $32.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us at support@Beenverified.com.
Hard to cancel the subscription
Hard to cancel the subscription, never received the password reset email
October 10, 2025
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for bringing this to our attention.
We understand how frustrating it can be to have trouble canceling a subscription or not receiving a password reset email. This is certainly not the experience we aim to provide.
We would like to investigate this matter further however we are unable to locate your account using the information provided.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
Please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
They take whatever they want, without reason.
I did a free search and in order to see the result I had to pay $1 fee and so I did months ago but now they're charging more than $30 to my card for no reason be aware,I tried to access my account, but it doesn't allow me. It doesn't even let me reset my password. So I have no way to cancel my subscription.
August 10, 2025
Unprompted review
Reply from BeenVerified.com
Hi there,
Thank you for taking the time to share your feedback with us.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email or via live chat.
Can we ask you to please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
CLOSED: Unable to into their site
The prior issue was resolved immediately. Kudos to BeenVerified.
Unable to into their site after I was charged. Asked for a password reset 3 times and NEVER got an email regarding how to change it.
No link on the front end to cancel your account.
July 13, 2025
Unprompted review
Reply from BeenVerified.com
Hi Rick,
Thank you for bringing this to our attention. We do apologize for any confusion or inconvenience.
I would like to investigate your account immediately. However, I was unable to locate an account associated with the information you provided.
Additionally, we offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
Can we ask you to please email us at support@BeenVerified.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
I never signed up for their service
I was checking a credit card statement and saw a charge from BeenVerified for $28.61 in January. I had no idea who this company was, did a search and found how to contact them. I checked for emails from them to my two personal email accounts, and there were NO emails from the company in either. Not in regular, not in spam. I put the email address into their login option to see about resetting a password. No connection to them.
Their customer service was prompt in responding. They say I signed up for the $1 free week trial and didn't cancel back in June, so it became automatic. I don't believe that because I saw another review here on Trustpilot who writes, "As soon as you pay, then make an account they take you to another screen. This site was flashing/reloading itself quickly and thus was unusable." I NEVER had that experience. The company NEVER asked/forced me to set up an account.
So while they might be a legit company to find information, they are signing people up without their knowledge. CHECK YOUR CREDIT CARD STATEMENTS FOR THEIR FALSE CHARGES.
I will give them that they said they refunded my money and also cancelled my supposed subscription without any argument.
January 27, 2025
Unprompted review
Reply from BeenVerified.com
Hi there Terry,
Thank you for reaching out.
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
If you have any questions please feel free to contact us at support@BeenVerified.com
If I could rate it zero I would
If I could rate it zero I would. Found this on my CC as a fee. I did not open account and found it tied to Apple yet the cc was not attached to Apple. It is a US based program and upon trying emails to get a password logged in and found one past search. Companies like this prey on people that don’t check their statement often enough. I will be now but find them predatory. When I found I was being charged and went to see what it was I found the information no more helpful than anything you can find by looking it up yourself.
November 30, 2024
Unprompted review
Reply from BeenVerified.com
Hi There Paula,
We completely understand your concerns regarding the account.
BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.
With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
If you would like to review our Account & Billing FAQS please click here: https://www.BeenVerified.com/faq/billing/
If you have any additional questions, please don't hesitate to contact us.
I was preparing to change my password
I was preparing to change my password. I already submitted my credit card info. How can I get access to pull a been verified report?
August 20, 2024
Reply from BeenVerified.com
Hello There,
We would be happy to assist you. Please contact us at support@beenverified.com.
I have been paying for a subscription…
I have been paying for a subscription for the last 3 months. I called customer service to get help because I couldn't get on, didn't know my password and when I tried to change it, it said not valid. I was talking with an agent who tried to help and gave me a temporary password after I tried and failed to create one, but the same thing happened to me and to her. She kept changing the #on the password same thing. After 45 minutes, she did it at her end but never got it so I could do it. I don't have time for this. I got on yesterday and got several #s all discontinued though it said hi validity. Please fix this my subscription ends Sept 1st and I need phone #'s for a very important project which is dependent on a short window of time. I also tried it out for someone whose # I lost and it was equally Un useful. They gave me several wrong #s when I emailed her and she gave me the right one. I'm spending money to waste my time and getting supposedly highly reliable #s and they are all no longer valid.
August 14, 2024
Reply from BeenVerified.com
Hi there,
I'm sorry to hear you ran into any inaccurate information in your reports.
BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you haven't already, we encourage you to check out the Monitoring feature, which you can activate on up to ten reports you have run. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report, such as a new phone number, address or even court record.
If you have any additional questions, please feel free to contact us.
My account is not logging in
I having problem logging in. Even after password reset I cant login
March 12, 2024
Reply from BeenVerified.com
Hello Joanne,
Please contact us at support@beenverified.com and we would be happy to assist you.
Reply from BeenVerified.com
Hi there Ana,
Thank you for reaching out.
We have sent you a password reset link.
If you require further assistance, please email us at support@BeenVerified.com
can not get a new password
can not get a new password, have tried 3 times and no response
December 10, 2023
Reply from BeenVerified.com
Hello Jorge, please contact us at 1-844-823-2869. We are available Monday - Sunday 6:00 am - 11:30 pm EST. We will be happy to assist you.
i finally decided it does not allow use…
i finally decided it does not allow use on both iPhone and computer without changing password each time! Sometimes all information presented is outdated
November 25, 2023
Reply from BeenVerified.com
Hello there, we would be happy to look into this for you. Please contact us at support@beenverified.com
Every time I sign in I have to make a…
Every time I sign in I have to make a new password so I can’t like copy and paste or anything like that stupid and I paid too much money for that
November 26, 2023
Reply from BeenVerified.com
Hello Jennifer,
Please contact our support team at 1-844-823-2869. We are available 6:00 am - 11:30 pm EST Monday - Sunday. We would be happy to assist you with your issue.
When I tried to change my access issues password it…
When I tried to change my password it say my email is not on file but this survey came to me. It has a different email that I have used in 3 years.
November 19, 2023
Reply from BeenVerified.com
Hello Linda,
Please contact our support team directly and they would be happy to assist! 1-844-823-2869, we are available 7 days a week from 06:00am - 11:30pm EST.
Logging in
Every time I go to log in it tells me they can't find an acct. And or my password is incorrect etc. Every time. Like right now I was trying to log in and I have to reset my password again. FRUSTRATING
November 18, 2023
Reply from BeenVerified.com
Hi there Kimberli,
Thank you for reaching out.
In order to resolve this, we kindly request you to follow the exact process outlined below using one device only:
Please log out of your account on the device you are currently using.
Proceed to reset your password by clicking on the "Forgot password" link on our website.
You will receive an email containing instructions on how to reset your password. Follow the provided steps to create a new password.
Once you have successfully reset your password, please log in to your account on our website using the new password.
Ensure that you log in from the same device that you used during the password reset process.
We apologize for any inconvenience this may cause, but due to the limitations of our backend security system, it is crucial to strictly adhere to this process.
If you encounter any difficulties or have further questions, please don't hesitate to reach out by emailing support@BeenVerified.com
I am unable to keep a password on file
I am unable to keep a password on file. Every time I get a new one, the next time I want to sign in it tells me that my password is not working.
November 12, 2023
Reply from BeenVerified.com
Hello Lorie,
Please contact us at support@beenverified.com and we would be happy to look into this issue for you!
Reply from BeenVerified.com
Hello Claudio,
we would be happy to look into this for you! Please contact us at support@beenverified.com
Not what I expected, very disappointing....
Everytime I would login it told me there was no account. Had to constantly change my password. I found that the information I received was either incorrect or out of date.
Issues started with login in August and after that I started noticing inconsistencies in my searches. I was pretty much done when a person I did a search on, came back as deceased. In September I cancelled my account.
August 1, 2023
Reply from BeenVerified.com
Hello Billie,
We are saddened to hear about your experience. We would be happy to look into this for you. Please contact us at support@beenverified.com if there is anything we can do to assist you.
The reason I gave been verified 4 stars…
I have changed my 4 stars down to 2 stars because I tried to sign in and my password that I saved wasn't accepted and when I retyped it . it still was not accepted then when I sent in a request for my password renewal I never got a response I am very disappointed about this
November 3, 2023
Reply from BeenVerified.com
Hello Jeffrey,
We would be happy to help assist you. Please contact us at 1-844-823-2869. Our agents are available 6:00am - 11:30pm EST.
Ongoing problem with Log-In
I have subscribed for more than three years and I am considering cancelling my subscription.
Been Verified’s computer system stores my User-Id but does not store my Password. Every time I attempt to log-in, I must change my Password. It is aggravating! Customer Service tried to correct this issue - to no avail.
January 6, 2023
Reply from BeenVerified.com
Hi there Keith,
Thank you for bringing this to our attention.
We were not able to locate any blocked log in attempts.
Can you please email us directly at support@BeenVerified.com so we can take a further look into your account?
Thank you!
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