Beggsandpartners Reviews 5

Excellent customer service.
Fast, efficient and fairly priced.
Part I needed in stock in Belfast.

Tom from Beggs was awesome today thanks very much

Dowsing Plumbing and Heating

I went on a golfing day which was organised by beggs and partners at rockmount golf club I just want to say had a brilliant day thank you so much beggs and partners and thank you so much rockmount golf club the food and sevice 2nd to none...

Your Belfast branch has delivered a truly spectacular lesson in how not to run a business.

I purchased bathroom materials, lured by your shiny reputation as a “leading” plumbing and heating supplier. What I received instead was a masterclass in disappointment: faulty products, missing items, and materials with the wrong finish.

Eleven months — count them — of emails sent into the void. Has your customer service team been abducted, or is ghosting clients just your signature move?

Your website boasts about “excellent customer service” and “experienced staff,” yet you shipped incomplete and incorrect goods, then expected me — a paying customer — to play amateur plumber to fix your mess.

Let’s go down the list:

Shower tray? Ordered in black, paperwork confirmed it. But guess what showed up and got installed? Grey. Weeks of chasing later, I received a partial refund — for a permanent mistake I now have to live with.
£800 suspended bathroom cabinet? Not supplied complete — missing side panels. After countless calls and emails, the “solution” was for me to collect the missing parts myself — no delivery offered. I was simply told to “just go to B&Q,” get fixings, tools, and sort it out myself. Oh, and the cabinet was already installed on the wall? That’s apparently my problem to fix. Every interaction was a new chapter in a saga of apathy, delay, and finger-pointing. If I wanted this level of effort, I’d have gone to IKEA, spent £50, and gotten better quality and service. Instead, I’ve paid premium prices for a bargain-bin experience, with zero accountability.
Basin waste? Wrong model entirely — confirmed directly by the manufacturer’s technical department. But Beggs? “Not our issue.”
Mirror? Sensor faulty — and nearly a year later, still no resolution.
The Consumer Rights Act 2015 clearly states that goods must be complete and fit for purpose — something your team repeatedly failed to deliver. I am now escalating the issue to my Visa issuer and the Consumer Council for Northern Ireland, seeking a full refund and compensation for the additional expenses caused by your negligence. I’ve been more than patient. I gave you every opportunity to put things right. But Beggs & Partners has proven that once they have your money, the service stops.

Perhaps you could invest in an email auto-reply or, better yet, a basic sense of responsibility. Until then, I’ll be steering clear of your showrooms — and making sure others know to do the same.

Avoid Beggs & Partners at all costs!!!

Rude and arrogant staff member for the second time.

I phoned a plumbers merchant (not Beggs) in the town and enquired about a drain cleaner that was more powerful than the standard stuff you would buy in a supermarket because I am having problems with a smell / blockage in our bathroom. They recommended one and advised me to call in and get it.

Because I had to call into a business beside Beggs I reluctantly called in there to see if they had it (reluctantly because the last time I went in with my wife to look at a bathroom we found the staff to be rude so on that occasion we spent our £8,000 hard earned on our bathroom refurb elsewhere).

I made an enquiry about the product at the trade counter with a young lad, but an older heavy set man who was serving another customer interjected a from the opposite end of the counter. Across the full length of the counter, in front of other customers he told me, quite rudely that I couldn’t purchase it.That I needed an account which “takes two weeks to set up”… so if you are a local tradesman in need of a supplier just bear that in mind… two weeks to set up an account!

Now, I have no problem in the staff member following whatever rules there are around the sale of the product. I understand that sales of this product have been tightened up on because it is dangerous in the wrong hands. I certainly did not approach this with an attitude of entitlement. I simply made an enquiry about a product.

There is a professional, courteous way of dealing with people and this was not it. The staff member spoke down to me and tried to belittle me in front of another customer, until I challenged him on how he was dealing with me.

Incidentally I purchased two bottles of the product about ten minutes later from one of their competitors with out any hassle whatsoever.

So that’s twice now that I have visited this store to spend my hard earned money (£8,035) and through the rudeness of the staff, in particular on the second occasion, and I have gone and spent it elsewhere.

Never again.