Beginning Boutique Reviews 

1,145
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, most reviewers were unhappy with their experience overall. Many customers found the return policy rigid, citing short windows, restocking fees, and difficulties obtaining refunds. Issues with product quality, including cheap materials, inconsistent sizing, and damaged items, were frequently reported. Unhelpful customer service and slow, unreliable delivery were also common complaints. Conversely, a small portion of people felt satisfied. Many found customer service amazing, kind, and quick to resolve issues, praising their phenomenal support. Some also praised product quality, describing items as adorable and well-made, with orders often arriving quickly and on schedule.

What people talk about most

Product

People report ambiguous experiences with product quality and sizing. Many reviewers express dissatisfaction,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the amazing, outstanding,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers expressing satisfaction and... See more

Return policy

Consumers find the return policy to be negative, with many reviewers reporting a rigid and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping times... See more

Reviews shaping this summary

Rated 1 out of 5 stars

If you have any sort of curves, the mini dresses will fit like a t-shirt (I am 5'1 size 4 typically dresses fit long on me). When trying to return the item, the item took extremely long to return ther... See more

Company replied

Rated 1 out of 5 stars

Incredibly disappointing experience as a first time customer and will not be returning. Highly recommend not to shop here. I purchased a size up based on the online chat recommendation that the i... See more

Company replied

Rated 1 out of 5 stars

Ordered over a week ago and still haven’t received my package or updates on the tracking number. Absolutely awful delivery if anyone needs their things in a rush beware

Company replied

Rated 1 out of 5 stars

Be careful when ordering from this site. They only have a 14-day return window and they charge you a $13.95 restocking fee per order unless you reach out to them and ask to consolidate returns. If you... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Dress Store
  4. Fashion Accessories Store
  5. Formal Wear Store

Written by the company

Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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2.6

All reviews

(1,145)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, highly recommend. Even when I returned an item, they were generous as I live in Canada and due to Covid it takes longer to ship back. Really appreciate fast, kind customer service!

June 23, 2022
Unprompted review
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Rated 5 out of 5 stars

They are amazing

They are amazing, the fastest responses from customer service emails to a clothing store I’ve ever had. Their clothes are so adorable my friends are always like dam where’s that from!😁 I absolutely love your clothing❤️

June 18, 2022
Unprompted review
Rated 1 out of 5 stars

Don’t order if your from uk

Don’t order if your from uk. I ordered 3 dresses from here for £218, I paid and everything and it said shipping was nothing so I paid the £218 thinking shipping was free. I then got an email from the delivery website saying I have to pay £82 in import tax to get it delivered. I emailed them saying this and that I had no clue they was going to charge me this much to get it delivered they basically said it was my own fault because they list it on the website, but no where do they say you would have to pay this much. Literally misleading as they should clearly state this. Now I’m stuck and I will either way have to pay even more money to get it returned or if I keep the package and pay £82 and something doesn’t fit I have no choice but to pay more money again to send it back. A lot of other reviewers say this as well so please don’t buy from here if you want to waste loads of money.

June 10, 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Emma,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws.

We are unable to give any advice on potential fees that may be incurred by you. For more information we would recommend that you get in touch with your local Customs & Importing Authority about the Import Tax they charge.

I have sent you an email so we can try and get this resolved for you xx

Rated 5 out of 5 stars

Always shop here

Always shop here, but the customer service is amazing, the girls are always helping and willing to assist and take your needs into consideration.

June 8, 2022
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service from Max and Trisha!!

Such amazing customer service by Max and Trisha!! I urgently needed a dress in a different size which was unfortunately out of stock and they were soooo incredibly helpful throughout the entire process. They provided remarkable after hours service and contacted different departments to find the size I needed so I could match the other bridesmaids. Will definitely purchase again from BB because of their amazing team and thanks once again. Xx

May 31, 2022
Unprompted review
Rated 1 out of 5 stars

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️…

WARNING ⚠️ ALL GOOD REVIEWS ARE FAKE ⚠️ They DO NOT reply. Have not received any of my stuff. I paid express shipping.

May 27, 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Jamie,
Thanks for taking the time to leave a review and I am so sorry that you were disappointed by your experience.

We have reached out to you via email regarding this delay due to an incomplete address.
In the meantime, I have had a look into your order and can see that your order has been delivered - yay!

Please reach out to us if there is anything else we can help you with xx

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Rated 5 out of 5 stars

I placed an order with Beginning…

I placed an order with Beginning Boutique and promptly received my product. Unfortunately, I ordered a larger size and wished to return and exchange this for a smaller size as the quality of the product was exceptional. I was provided remarkable after hours service from a customer service consultant, who thoroughly assisted me in navigating through the process. Having had over a decade worth of customer service, I was extremely impressed with the level of dedication and care provided by the customer service consultant. I look forward to receiving my item and purchasing more from BB!

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

I had an order with BB

I had an order with BB, and I was sent an email to review my items. However it hasn’t arrived yet and so I emailed the BB team and they responded so promptly. It was amazing, after receiving a second update I received my items the next day! Thoroughly impressed with the customer service and absolutely adore my items!

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy Plus

Very happy Plus. I purchased the Maeve Blazer White size 12 just 5 days ago online. BB communications are fantastic & the courier service they use (DHL Express) are fantastic. The blazer arrived carefully packed & it is a perfect fit. OMG thank you Beginning Boutique for this lovely blazer & your wonderful service.

April 26, 2022
Unprompted review
Beginning Boutique logo

Reply from Beginning Boutique

Hi Mary!

Thank you so much for your positive review. We are so glad that you love your order and that the delivery was great.

Thanks so much!

Max xo

Rated 5 out of 5 stars

10/10 customer service

Such amazing customer service, they replied to my email promptly and resolved my issues, that were my fault! Super happy with their service and will 100% be shopping from them again 😇

April 10, 2022
Unprompted review
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Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service. An item was out of stock and they issued me a gift card. I reached out and explained the situation, they were so understanding. Walked me though how they were going to fix it and came to a solution in which I was happy. Cannot recommend enough!

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Service!!

Fantastic Service!!
I recently made my first ever purchase from Beginning Boutique and was so impressed with the speed, of delivery and communication about when to expect my package that I would not hesitate to recommend this company. The product arrived and was exactly what I had ordered and was in perfect condition. ❤️❤️❤️❤️

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

My daughter ordered a few dresses within a couple different orders, trying to find the right style and size for prom. The dresses came quickly and the return/exchange process was easy. Each time I had a question, the customer service agents were very quick to respond, helpful and provided personal follow up. I could not be more impressed with the customer service from this online store!

March 11, 2022
Unprompted review
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Rated 1 out of 5 stars

I ordered a dress that never came.

I ordered a dress that never came.. I contacted someone about it who said there is nothing that they can do because their records said it was delivered.. I was working from home, I would definitely know if it came. The customer care team did not care at all...

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

great service and amazing quality of clothes !

i ordered a dress twice and they were SO LOVELY ON ME but got a little too tight on my bust so im returning it. customer service is SO GREAT!! i love it. i’ve never came across such good customer service in ages. will order the same dress again and hopefully it fits this time lol🤍🤍

February 17, 2022
Unprompted review

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