Belk Reviews 

I have literally ordered the same online bag three times and all three times it did not get to me. They tried reshipping. They tried refunding and placing a new order. All three times it got stuck in the delivery process with NO resolution. You would think they would go out of their way by the 3rd time but NO. I finally, after two months of this, went to the manufacturer website and ordered it for $30 less! Won’t be doing much shopping through them after this.

June 9, 2024 Sunday after church
I have been going to Belk for a while and have never had a problem until I went to the Clinique counter to purchase eye cream I found on line. I found the cream and continued to shop when a 5'11"- 6' black man with an odor, a dirty tee shirt, baseball cap and jeans came up to me stating I can't have the Clinique item where I was ( in the section beside the other counters). I told him I'm going to get it, he presided to snatch the cream out of my hand ripping my natural finger nail off. I made a report with the store manager, when I found he was the store security, and Belk Head Office. I also filled an assault report with the Fayetteville Police. I have never had an issue like this before, I always thought Belk hired quality people. I am in my sixties, he had to be late twenties early thirties. IS THIS ALL THAT'S AMERICA HAS TO OFFER IN THE FORM OF EMPLOYEES NOW!

Terrible service representatives on belk.com. So frustrating that she insisted she was right when she was not. Speaking English and understanding are two different skills that she did not have. No resolution and Supervisor NEVER called be back as promised. What kind of business takes money for a customer order, only partially delivers it, and then gives an incomplete refund for unreceived items? Supervisor never called me back as promised. No resolution. I will not shop there again and I do not recommend.

The stores that I usually go to in Clinton,NC and Dunn,NC have bathrooms that resemble that of the "late" Kmart.
The Dunn location had no toilet paper but several empty used rolls in the last stall; tissue paper was the only thing available to use.
I will either be ordering online from now on or not at all.

DO NOT ORDER FROM BELK. I tried to place an order online that didn't go through because of my billing address, and they still were able to charge me and are REFUSING TO REFUND THE CHARGE because there's "no order number". They will do nothing to help and are fraudulantly charging people for orders they'll never receive.

Received shoes ordered and they were WAY TOO BIG!!! Started a return and Belk wanted to charge me over $10.95 to return the $32.73 shoes. I will donate instead and NEVER SHOP BELK AGAIN IN THIS LIFE!!!

The shoes I ordered were too small (so small it seemed they had been sized incorrectly). More than two weeks after they emailed me to say they had received my return, they have not issued the refund. When I called, they blamed it on my bank's processing time and said it would take another 7 business days. My bank has never delayed other refunds. I lost $10 shipping each way and have to fight for my refund. I'm not ordering from them again.

I shopped at Belks at Branson Landing in Branson, Missouri yesterday and had a great experience! As I was leaving the store I spotted a dress, wrap and matching jewelry on a mannequin and absolutely loved the look. I was short on time! Saleslady Billie helped me to find everything I needed and l left the store so very happy!

I ordered shoes on the website and did an application for a credit card. I was waiting for two pairs of shoes. They sent me a message canceling my order no reason. They better be canceling that credit card to. What a joke.

Ordered 2 of the same item. A month ago. Recieved 1 within a week was told next item was awaiting pickup. Never recieved. Several emails to no resolution. Should have Ordered from Kohls

Beyond words is what comes to mind when attempting to describe the expereince my mom and I had in Belks this week. Jazmine (I hope I spelled that correctly) works in the Clinique department and we had the absolute pleasure of her assisting us. She was working with another lady as we approached the area and she quickly acknowledged us. Jazmine told us that she would be with us in a just a few minutes. She kept checking on us to see if we were ok with waiting. As soon as she finished with her customer, she came over and we explained that we were checking on the stock of an item we had recently come in regarding. She remembered us from our visit and went over to the area and found the item on the tester table. There was not one in stock, she checked the back, checked the website and there was none to be found. I guess you can see by now that she went above and beyond to assist us. If every sales associate was like Jazmine, people would simply come in just to visit with such beautiful peple. Thank you, Jazmine for having such a lovely spirit and being so kind!!!

I was fortunate to have your sales associated Linda assist me today at the Myrtle Beach Belks. There was an issue while paying for my items which she went above and beyond to resolve the issue!! She gets a “10” in my book

I ordered and just received a table floor lamp. The box marked FRAGiLE was obviously thrown around in delivery truck. When I opened the box the one part of the table lamp was chipped in the corner. Came with no screws (8 ate missing) or socket nut. I was upset. Called Belk customer service. They would reimburse me $25…that’s it. I don’t want to go through the trouble of packing this up or trying to tape the box all up. I was hoping they could send another lamp or even just the screws. Nope. Very disappointed in Belk.

I have a Belk credit card. I’m normally very satisfied with Belk and the online orders however today I received a men’s suit I bought for my 43 year old son and it was crammed in two little bags. Very wrinkled.

I was sent an obvious damage item and it still had the sensor on it. I have pictures. The white pants had black stains on them. I returned the item to the store and made the associate aware of why I was returning the white drapy twill pants by DKNY. She said she was going to damage them out. I went back on the site to try and order them again but they were sold out. I had the associate check to see if the store had them but they didn’t.

I ordered a suit , received the correct pants, but received a completely different jacket. The colors wouldn’t match the pants even if I wanted to keep it. I asked to speak with a manager because it’s a repeat of the same issue every time I order. The CSR stated that a manager was not available. Needless to say, it’s not good to order offline because you’re sure to receive something completely different.

I ordered a pair of sandals for my grandson. I was not only sent the wrong brand. I was sent the wrong size and the wrong color. When I called the first time I was told that I would have to return these before I was sent out the pair that I had actually ordered. I was sent a shipping label but I was unable to print it on my printer or my daughters. When I called the second time the man told me that I had already been sent a shipping label and if I couldn't do it at home that I could go to a public library and print the label out. I told them that I was disabled and he kept asking me to go to the library at least four times. I asked if they could please send me a return label in the mail but was told that they could not because I had been sent a shipping label via email This was not my fault that I was sent the entirely wrong order. When I asked to speak to a manager I was told that the manager was on a 2-hour break. Wow really! How nice for the manager. I will never order from Belk again. Their customer service is extremely poor

This is a scam do not order from them online. I tried ordering a ring and was charged twice and never given a confirmation number, tracking number and they said the order never went through yet I was charged twice.

This company is a total scam. Do not buy from them. I bought a shirt on their website paid shipping $10.99. When I received the shirt, it was defective. They charged me $10.95 for return shipping fee. I believe their ponzi scheme is to make money on shipping by charging customers twice. They sent me an email to refund everything except the return shipping fee then proceeded to charge me the initial shipping cost too. I lost $22 buying a defective shirt on their website. I will never buy from them ever again.

I recently visited Belks in Sevierville TN. A salesperson whose name is Deon was so helpful in the shoe department. He went out of his way to find the shoes I was interested in the back storeroom in my size. He didn’t have to offer to check further for me. He could have just said looks like we don’t have your size. He went over and beyond to help me. He is a credit to this store and his family. I bought 2 pairs of shoes. Thank you Deon. I wanted Belks to know this young man was worth his weight in gold! I don’t know if he works on commission or not but he is an excellent employee!!