Very exceptional service from Bella Barnett, especially EVELYN… such a wonderful and amazing customer service from her. I was going to exchange my dress and she responded promptly with my concerns and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great quality, exactly like the picture and very very fast shipping! I also had a size issue (my fault for not checking properly) and the replied so fast and resolved it , i was surprised! I would def... See more
Evelyn was amazing. She answered all of my questions and patiently walked me through the website to make sure my order went through successfully. I was calling from the USA, and she responded quickly... See more
Company replied
My First Purchase wasn't a good Fit for me. So I contacted the Company for a Refund, Return Label and Shipping Instructions. I Learned from Customer Service Ms. GLORIA that they will give me a Credi... See more
Company replied
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genuinely surprised at the quality of…
Genuinely surprised at the quality of the dress. It’s well made, fabrics are great too! So many styles and colors Excited to browse more to buy more dresses.
July 27, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re sorry to hear that the dress was too large, but we’re so happy our team was able to respond quickly and help you get a smaller size without any problems.
It means a lot to know that you found the process easy and had a great customer service experience. Thank you for choosing Bella Barnett! 💕
Advertisement
I would like to give a huge five-star…
I would like to give a huge five-star review to Ms Kristy from Belle Barnett for the outstanding customer service she provided.
I placed an order on 13 July and was hoping to wear the dress to a wedding on 25th July. As the wedding date got closer and my package still hadn’t arrived, I became very worried and thought I might have to rush out and buy another dress.
I called Belle Barnett on Friday 24th and had the pleasure of speaking with kristy. She immediately checked the tracking information, let me know that my package had reached my local delivery area, and reassured me that I would receive it in time. I told her how nervous I was, and she was so calm, patient, and reassuring, by the end of our conversation I felt completely at ease.
Thankfully, my dress arrived yesterday 25th the day of the wedding before lunch time,I truly appreciated the excellent service I received from your Customer Service Representative Ms Kristy
I called Belle Barnett again today regarding a return, and I was fortunate to speak with Ms Kristy once more. She kindly explained the return process, let me know I would receive a credit note, and guided me through purchasing another style. She was knowledgeable about Belle Barnett’s products, professional, soft-spoken, and very easy to understand. Most importantly, she treated me with genuine kindness and patience throughout both calls.
Exceptional customer service is hard to find these days, and Your customer service Representative Kristy is a wonderful example of what great customer care should look like.
To Ladies If you’re looking for classy, elegant, and unique outfits, I highly recommend shopping at Belle Barnett. And if you have the opportunity to speak with Kristy, you’re in excellent hands.
Thank you, Kristy, for making what could have been a stressful experience into such a positive one!
Continue to be Nice
July 26, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your beautiful and thoughtful review!
We're truly happy to hear that Kristy was able to support you during such an important and time-sensitive moment. We completely understand how stressful it can feel when a dress is needed for a special event, and we're so glad she could reassure you, follow up on the tracking, and help make the experience much smoother.
It also means so much to know that Kristy assisted you again with your return and new style selection with patience, professionalism, and kindness. We'll be sure to share your wonderful words with her.
Thank you for recommending Bella Barnett and for choosing us for your special occasions. We truly appreciate your support!
Good experience with Kristy
We had a good experience with Kristy, she’s calm and explains everything concisely and she calls back when you’re unable to reach them
July 26, 2026
Unprompted review
Reply from Bella Barnett
in explaining everything, and that she followed up with you when needed.
We truly appreciate your feedback and will be sure to share your kind words with Kristy.
ordered 2 dresses one was a bit small…
ordered 2 dresses one was a bit small and the return process was easy. dresses are AMAZING!!!! so much prettier in person and very high quality. LOVE LOVE LOVE!!!!
July 26, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your amazing review!
We’re so happy to hear that you loved the dresses and found them even prettier in person. We’re sorry one dress was a bit small, but we’re glad the return process was easy and smooth for you.
Your kind words about the quality mean so much to us. Thank you for choosing Bella Barnett!
it is unbelievable how much I am happy…
it is unbelievable how much I am happy with your product and your service actually it was my first time I ordered from your brand I was angry with delay but when I received my product about quality and how you are responding am so happy specially when I wanted to return my order but you gave me gift it was so professionaly 😍😍😍😍
July 26, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for sharing your experience!
We're truly sorry for the delay and completely understand how frustrating it must have felt at first. We're so happy to hear that once you received your order, you loved the quality of the product and felt satisfied with our service.
It means a lot to know that our team was able to provide a professional solution and turn your first shopping experience with Bella Barnett into a happy one. Thank you for your kind words and support!
Advertisement
Gorgeous clothes and excellent customer…
Gorgeous clothes and excellent customer service! Evelyn was courteous and prompt to address my issues. I've been a customer for a year now and I'm satisfied each time. Their return process is smooth and hassle-free. I highly, highly recommend!
July 23, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re so happy to hear that you love our clothes and have continued to be satisfied with Bella Barnett over the past year. It means a lot to know that our return process has been smooth and hassle-free for you.
Your recommendation truly means so much to us, and we look forward to serving you again soon!
Amazing customer service and mazing…
Amazing customer service and amazing dress quality, thank you so much for your help and kindness bella bernett
July 24, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re so happy to hear that you loved the quality of the dress and had an amazing experience with our customer service. Your kind words about our help and kindness mean so much to us.
Thank you for choosing Bella Barnett!
This service was execeptional thank you…
This service was execeptional thank you so much bella i love my dress
July 25, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your lovely review!
We're so happy to hear that you received exceptional service and that you love your dress. Your kind words mean a lot to us.
Thank you for choosing Bella Barnett!
The customer service and communication…
The customer service and communication were truly above and beyond. Krysti was exceptionally patient, polite, and friendly throughout the entire process. She thoroughly explained the return process, making everything simple, clear, and completely hassle-free. Her professionalism and willingness to help made this a wonderful experience.
I highly recommend this online store to others because of its outstanding customer service. A special thank you to Ms. Krysti, Customer Service Representative, for providing such excellent support!
July 23, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful and detailed review!
We're delighted to hear that Kristy provided patient, polite, and friendly support throughout your return process. It means so much to know that her clear communication and professionalism made everything simple and hassle-free for you.
Your recommendation truly means a lot to us, and we’ll be sure to share your kind words with Krysti. Thank you for choosing Bella Barnett!
Advertisement
They were awesome solving the wrong…
They were awesome solving the wrong size issue that I have
July 23, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your kind review!
We’re so happy to hear that our team was able to help resolve the wrong size issue for you. Your satisfaction means a lot to us, and we truly appreciate your understanding and support.
Thank you for choosing Bella Barnett! 💕
Needed to exchange the size in my…
Needed to exchange the size in my order. Gloria was great in helping me with this!
July 22, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your kind review!
We’re happy to hear that Gloria was able to assist you with the size exchange and make the process easier. Your satisfaction means a lot to us, and we’ll be sure to share your lovely feedback with Gloria.
Thank you for choosing Bella Barnett! 💕
Good Customer Service Experience
I ordered a dress that unfortunately wasn’t right for my girlfriend, and had to return it. I sent an email and promptly received a call from Gloria, who took care of me with exceptional service. Very impressed with this company and its customer focus, and will be happy to do more business with them.
July 22, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re sorry to hear that the dress wasn’t the right fit for your girlfriend, but we’re so happy that Gloria was able to assist you quickly and provide exceptional service. Your kind words about our customer focus mean a lot to us.
We truly appreciate your support and look forward to welcoming you back to Bella Barnett again soon! 💕
I received my order today and…
I received my order today and unfortunately, I had to exchange for a size and I can’t believe how efficient the customer service handled it. Highly recommend the site.
July 22, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re happy to hear that you received your order and that our customer service team was able to handle your size exchange efficiently. Your recommendation means a lot to us.
Thank you for choosing Bella Barnett! 💕
Advertisement
I ordered from Bella Barnett and the…
I ordered from Bella Barnett and the dress came so beautiful. Dress is a little tight in my size but I plan to size up the next time I order. Very lovely store and great customer service.
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your lovely review!
We’re so happy to hear that you found the dress beautiful and had a great experience with our customer service. We’re sorry it felt a little tight, but we appreciate your understanding and hope your next Bella Barnett piece fits perfectly.
Thank you for your support! 💕
Wonderful Online Experience
I am a first time client and I will say Gloria was wonderful. Most ppl don’t like ordering online but it was a pleasantly surprised that my issues were handled quickly and efficiently. I definitely will be buying from Bella and definitely telling my friends & family of the wonderful experience with Bella
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re so happy to hear that your first experience with Bella Barnett was a positive one. Gloria will be delighted to know that she helped handle your concerns quickly and efficiently.
Your kind words and recommendation mean so much to us. We truly appreciate your support and look forward to welcoming you, your friends, and your family to Bella Barnett again soon! 💕
I purchased 2 items from Bella Barnett
I purchased 2 items from Bella Barnett. Both items arrived in a timely manner, and every piece I ordered was well made and appropriately lined. The quality of the clothes were outstanding. The customer service representative, Gloria, was very professional, and ready with a solution when I needed to make an exchange due to size error on my part. She was very accommodating and made the experience painless. I'll definitely order again.
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful and detailed review!
We’re delighted to hear that your items arrived on time and that you were happy with the quality, lining, and overall craftsmanship of the pieces. We’re also so glad Gloria was able to assist you professionally and make the exchange process smooth and painless.
Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Bella Barnett again soon! 💕
The best in the game so far
The best in the game so far! very responsive and helpful care team.
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your amazing review!
We’re thrilled to hear that you consider Bella Barnett the best so far and that our care team was responsive and helpful. Your kind words mean so much to us.
Thank you for choosing Bella Barnett!
Advertisement
I highly recommend Bella Barnett
I highly recommend Bella Barnett! The quality of their clothing is amazing, and every piece I've ordered has been well made. Their customer service is also outstanding—very professional, kind, and quick to help. They truly care about their customers and made my experience easy and enjoyable. I'll definitely continue shopping with them. Five stars!
July 14, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your amazing review and recommendation!
We’re delighted to hear that you love the quality of our clothing and that every piece you ordered has been well made. It also means so much to know that our customer service team made your experience easy, enjoyable, and helpful.
Your continued support truly means a lot to us, and we look forward to welcoming you back to Bella Barnett again soon! 💕
Gloria was vey helpful and patient with…
Gloria was vey helpful and patient with me on my refund for my dress.
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your kind review!
We’re happy to hear that Gloria was helpful and patient while assisting you with your dress refund. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with Gloria.
Thank you for choosing Bella Barnett! 💕
They handled my return without any…
They handled my return without any problem and their clothing material is amazing quality!
July 21, 2026
Unprompted review
Reply from Bella Barnett
Thank you so much for your wonderful review!
We’re happy to hear that your return was handled smoothly and without any problems. It’s also great to know that you loved the amazing quality of our clothing material.
Thank you for choosing Bella Barnett! 💕
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.