Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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I tried and failed with other companies to get the correct toilet seat,having to return on both occasions. Bella delivered exactly what I requested and paid for. No imitation just the proper branded... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good comunications
The site was easy get around and prices were very competitive.Had a slight problem with delivery but quickly sorted with good communications
January 19, 2026
Reply from Bella Bathrooms
Hi Brian
Thank you so much for the 5 stars and feedback, we're sorry about the problem with delivery. Thanks for your patience and understanding.
Kind regards
Bella Bathrooms
The product i ordered arrived quickly
The product i ordered arrived quickly, well packed and in perfect condition.
January 23, 2026
Reply from Bella Bathrooms
Hi Karen
Thanks for the 5 stars, we're glad to see you're happy with your goods and the delivery timescale.
Kind regards
Bella Bathrooms
Appalling customer service
I ordered one basin and one bath tap. Upon receiving the items, I could see immediately that these weren't as advertised. The taps were of a different shape and style.
It transpired that the taps I wanted had been discontinued and replaced by a newer model but Bella Bathrooms are still using a photo of the old style and using the old name on their website.
I wouldn't have ordered these if they had used the correct photo and included the correct details.
They are now expecting me to pay to return these unwanted items.
Their customer service representative is argumentative and doesn't appear to understand the issue at hand.
Edited following their response -
The fact of the matter is that you haven't sent me the product I ordered. The product received is of a different shape and style to the pictured on your website. The difference in shape is significant, not cosmetic. I have already sent you photos of the product I received. Please compare this to your website picture.
I would also point out that publishing my name on this forum is completely inappropriate and a breach of GDPR.
Edited again to add that Bella Bathrooms have tried to have my review removed, claiming that it contained "defamatory content". It took Trust Pilot only 13 minutes to reach the decision that it did not.
January 26, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Fern
I've had a look into this and can't see where you were advised that the ones you wanted were discontinued and replaced by a newer model, the Glissando Pendio have not been discontinued. You were advised that there had been changes made by the new supplier but these are only slight, and cosmetic and have not altered the specifications of the tap in any way.
The photos you sent in of what you say are Pendio Taps show there is quite a size difference to the actual Glissando Pendio taps that you bought from us, leading us to believe that the taps you have are not the same make and model as those you have bought from us.
In your email, you mention that you think you were sent the 'tower range', but Glissando doesn't do a range called Tower which also suggests that you have a different product.
As advised, if you return the goods to us we will issue a refund for them.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi David
A huge thanks for the 5 stars, we're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Excellent communication and delievery
Excellent communication and delievery. Haven't open my box yet, but so far so good.
January 22, 2026
Reply from Bella Bathrooms
Hi Kolsuma
Thanks for the 5 stars, we are truly grateful. Your feedback is appreciated.
Kind regards
Bella Bathrooms
Brilliant service
Great communications. Very easy to deal with and make amendments to the order
January 16, 2026
Reply from Bella Bathrooms
Hi Robert
Thanks for taking the time to leave us a 5-star review, we're happy we could help.
Kind regards
Bella Bathrooms
Top notch quality
Fast delivery, superb quality, easy to fit with quality fittings too.
January 14, 2026
Reply from Bella Bathrooms
Hi Ron
Thanks for leaving us a 5 star review, we're glad you're happy with the goods and service received.
Kind regards
Bella Bathrooms
Ordered and it was delivered as…
Ordered and it was delivered as promised. Good service
January 19, 2026
Reply from Bella Bathrooms
Hi Daryl
Thank you so much for the 5 stars, they are greatly appreciated.
Kind regards
Bella Bathrooms
Helpful sales staff
January 19, 2026
Reply from Bella Bathrooms
Hi Peter
Thanks for the 5 stars and feedback, we're glad that we could help.
Kind regards
Bella Bathrooms
Quick and easy purchase and delivery
Quick and easy purchase and delivery. Good quality product
January 19, 2026
Reply from Bella Bathrooms
Hi
Thanks for the 5-star review, we're glad you're happy with your purchase.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Craig
Thanks for the 5 stars and feedback, we're glad you're happy with the product and service received.
Kind regards
Bella Bathrooms
The website is easily navigated which…
The website is easily navigated which made ordering super easy. I had already placed an order but had to rearrange at short notice which wasn't an issue when speaking to the office Delivery time was as stated. Will definitely use again and have already recommended Bella Bathrooms to others. 5 star.
January 12, 2026
Reply from Bella Bathrooms
Hi David
Thanks for the 5 stars and amazing feedback, we are truly grateful. Thanks also for the recommendation, it means a lot that you would buy from us again.
Kind regards
Bella Bathrooms
Comfy Height Toilet
Very easy website to use with all the information you need. Conformation of my order and delivery date was emailed to me the very next day and everything just fell into place. It was one of the easiest online shopping experiences I’ve had. Very happy with the product and service. I would gladly recommend this company to anyone..
January 15, 2026
Reply from Bella Bathrooms
Hi Robin
Thank you so much for taking the time to leave us such a great review. We are thrilled with the feedback and recommendation, it really does mean a lot. Thanks again.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Ian
Thanks for the 5 star review, we really appreciate your feedback.
Kind regards
Bella Bathrooms
Hopefully helpful review
Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long as the shower functions ok it will be value for money
January 12, 2026
Reply from Bella Bathrooms
Hi Sharon
Thanks for the 5 stars and feedback. I'm sorry you're not 100% happy with the quality of the plastic shower components. If you have any issues with it please let us know.
Kind regards
Bella Bathrooms
Items were all of good quality the ones…
Items were all of good quality the ones that were delivered
Unfortunately I had 2 items missing from my order
January 9, 2026
Reply from Bella Bathrooms
Hi Antony
I'm sorry you are reporting items missing from your order, we can not see where you have reported this to us directly. Have you checked the other boxes for the items? For example, the overflow covers are really small, so are often put into the boxes of the other items so they don't get lost in transit.
Can you please email hello@bellabathrooms.co.uk stating which items you are missing so we can look into this for you.
Kind regards
Bella Bathrooms
Bathroom accessories
Easy ordering,prompt delivery and bathroom accessories are lovely.
Happy customer thank you
January 12, 2026
Reply from Bella Bathrooms
Hi Tracey
Thanks for the 5 stars and lovely feedback, it makes the team at Bella Bathrooms very happy. Thanks again.
Kind regards
Bella Bathrooms
Excellent service
Excellent service. Ordered a large fragile item one morning and it arrived the following morning!
January 13, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Amy
Thank you so much for the 5 stars and excellent feedback, we're glad you are happy with the service received.
Kind regards
Bella Bathrooms
Awesome service from start to finish
Awesome service from start to finish, Kate has been brilliant to work with.
January 6, 2026
Reply from Bella Bathrooms
Hi Steve
Thanks for the 5 star review, I'll pass on your praise to Kate. She really is a star.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Jonathan
Thanks for the 5 stars and feedback, they are greatly appreciated
Kind regards
Bella Bathrooms
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