Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am s... See more
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Excellent service, I must especially commend the courier they use. ‘Stop Start’ courier kept me informed before the delivery then right up to kerb. Each time clear eta, similar to Uber app. I was a... See more
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I tried and failed with other companies to get the correct toilet seat,having to return on both occasions. Bella delivered exactly what I requested and paid for. No imitation just the proper branded... See more
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Saw the illumination mirror just what we required. Placed order which was very easy had immediate confirmation of order. Next day delivery which was well packaged. Mirror checked and seems to be ok an... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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DO NOT USE - will not replace damaged items
We had a damaged vanity unit they wouldn't replace for free since it has been 10 days since delivery and it wasn't reported damaged within 24 hours of delivery. It is simply not realistic for our builders to open everything within 24 hours as the flat is extremely small and the order included items like glass shower enclosures which would have been extremely precarious to store everything until it was time to install. We were charged both for a replacement and delivery - they won't even provide that for free. Don't order anything from Nuie - they won't replace damaged items with you paying more. Do not use them unless you are able to open up everything within 24 hours of receiving them
July 23, 2026
Reply from Bella Bathrooms
Hi ET
You agreed to the terms and conditions when you clicked Place Order Now and were sent an email 4 days before your delivery, stating that the items needed to be checked. You cannot morally choose to ignore this advice and then complain about it later.
Not only did you not check your goods and report damage in 24 hours, but it took 10 days to check the goods. If damage had been reported within 24 hours, we would have sent you a replacement free of charge, but, unfortunately, as the item was being moved around in a "small flat" where renovations were taking place for 10 days, we can not replace it free of charge. The responsibility to check the goods, or to assign someone to ensure the items were not damaged on delivery, is yours.
Kind regards
Bella Bathrooms
i needed a replacement shower panel
i needed a replacement shower panel, we found it ordered it and it arrived
July 21, 2026
Reply from Bella Bathrooms
Hi Nick
Thanks for the 5 stars, we're glad you could find what you needed. Thanks for your custom.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Keith
Thanks for the 5 stars and feedback, they're greatly appreciated.
Kind regards
Bella Bathrooms
First time using and would use again
Easy to navigate website, competitive prices. My order was well packed, there was no damage and delivery was quick. First time I have used this company, communication was great, I will use again.
July 28, 2026
Reply from Bella Bathrooms
Hi Michelle
Thanks for taking the time to leave us such a great 5-star review. We're thrilled to see you would use us again, it means a lot.
Kind regards
Bella Bathrooms
Great communication prompt delivery
Great communication prompt delivery
The perfect sink
July 22, 2026
Reply from Bella Bathrooms
Hi Craig
Thanks for the 5 star review, we're glad you could find what you needed. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Great experience
Needed to replace a cracked RAK toilet seat. Found the correct one on Bella (could double check with dimensions provided). Great price, ordered two and they arrived within a couple of days. Brilliant !
July 20, 2026
Reply from Bella Bathrooms
Hi Mark
Thanks for leaving us such a great 5 star review. I'm glad we had what you needed at a price you liked. Thanks again
Kind regards
Bella Bathrooms
Well any difficulties re delivery were…
Well any difficulties re delivery were not in any way due to them. Tracking was spot on delivery accurate and subsequent actions by company were really helpful in a situation not caused by them. Am sure the product when installed will be fit for purpose at a very competitive price. But this confidence from this seller. You will get 10* treatment from start to finish including tracked delivery.
July 20, 2026
Reply from Bella Bathrooms
Hi Christine
Thank you so much for the 5 stars and lovely feedback, it means a lot to the team.
Kind regards
Bella Bathrooms
All good but a slight concern
Goods delivered as described. Only slight concern was the polystyrene packing which was a board broken up and stuffed into the box it came in. Goods weren’t damaged but I wouldn’t be trusting that packing method to work every time.
July 23, 2026
Reply from Bella Bathrooms
Hi
Thanks for the 4 stars. I'm glad to see your goods arrived undamaged, but I'll pass on your feedback regarding the packaging. It's much appreciated.
Kind regards
Bella Bathrooms
Super fast delivery by a lovely helpful…
Super fast delivery by a lovely helpful gentleman. Nothing was too much trouble. Would definitely purchase from again.
July 23, 2026
Reply from Bella Bathrooms
Hi Melanie
Thanks for the 5 stars and great feedback, we're so glad you are happy with the service received.
Kind regards
Bella Bathrooms
Always on the ball and great customer…
Always on the ball and great customer service if anything is wrong or missing 5*
July 21, 2026
Reply from Bella Bathrooms
Hi Adam
Many thanks for the review. You've said it is 5* but have only left us one star on the rating. Is this correct?
Kind regards
Bella Bathrooms
Quick and efficient
July 20, 2026
Reply from Bella Bathrooms
Hi Hazel
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
I ordered some tap cartridges and then…
I ordered some tap cartridges and then needed them delivered as quickly as possible. The person I spoke to at Bella was helpful and efficient and the new parts arrived before my plumber!
July 20, 2026
Reply from Bella Bathrooms
Hi Joanne
Thanks for the 5 star review, we're happy we could help. Thanks for the great feedback too.
Kind regards
Bella Bathrooms
Speedy delivery, quality product, great price
Speedy delivery, best price I could find, product better than the pictures showed - very premium. They didn't bombard me with emails either, which is what has inspired me to post this review!
July 21, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Jonathan
We're glad to see that you're happy with your purchase and the service received, your feedback means a lot. Thank you so much.
Kind regards
Bella Bathrooms
Absolutely terrible experience with…
Absolutely terrible experience with delivery and service from this company
May 5, 2026
Unprompted review
Reply from Bella Bathrooms
Requests for information have been ignored, Trustpilot is investigating
Very helpful and respectful member of staff
Very helpful and respectful staff
product good quality and good value
Items Delivered on time in good packing and good condition
Member of staff Danielle was very helpful and full of knowledge and experience answer all my questions professionally
July 13, 2026
Reply from Bella Bathrooms
Hi Mahmoud
Thanks for taking the time to leave us such a great review. Danielle will be thrilled with the shoutout and will be so happy she could help.
Kind regards
Bella Bathrooms
Everything went very smoothly and staff…
Everything went very smoothly and staff were very helpful and friendly when I rang with a query.
July 13, 2026
Reply from Bella Bathrooms
Hi Suzanne
Thank you so much for the 5 stars and feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Catherine
Thanks for the 5 stars and great feedback, they are truly appreciated.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi
Thanks for leaving us a 5 star review, it's greatly appreciated
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Paul
Thanks for your repeat custom, we really appreciate your support.
Kind regards
Bella Bathrooms
Very easy process and responses were…
Very easy process and responses were quick and friendly. A quality bath at a reasonable price. Thanks again.
July 9, 2026
Reply from Bella Bathrooms
Hi Dean
Thanks for the 5 stars and great feedback, we're glad you're happy with your purchase. We appreciate your custom.
Kind regards
Bella Bathrooms
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