Bellway Reviews 

From the moment we reserved our new home to the day we moved in, the whole experience with Bellway has been a really positive one.

A huge thank you to Helen in the sales team, who has been amazing throughout. She was always friendly, patient, and happy to answer our many questions, keeping us updated every step of the way. She made what could have been a stressful process feel exciting and straightforward.

We’d also like to give special recognition to Rob and Sam from the engineering team. They have both been absolutely brilliant. Nothing has ever seemed too much trouble, and they’ve gone above and beyond to make sure everything was completed to a high standard. They were always approachable, professional, and genuinely cared about making sure we were happy with our new home. It’s clear they take real pride in their work, and it certainly shows.

Buying a new home is one of the biggest decisions you’ll make, and thanks to Helen, Rob, and Sam, we’ve felt supported throughout the entire journey. Their excellent customer service, professionalism, and willingness to help have made a lasting impression.

We’re so happy in our new Bellway home and wouldn’t hesitate to recommend Bellway to friends and family. Thank you for helping make this such a memorable and enjoyable experience

I would not recommend buying a Bellway new build based on my experience.

The workmanship has been extremely poor. Numerous defects have required multiple visits to fix, but many of the repairs have not been completed correctly, meaning the same issues keep reoccurring. As a homeowner, it's incredibly frustrating to have tradespeople repeatedly returning because the original work and subsequent repairs haven't been carried out to an acceptable standard.

The site manager has always been polite and has tried to help, but the quality of the workmanship has been disappointing. Unfortunately, my experience with the handyman has been less positive. He has been abrupt, swore while carrying out repairs, and even commented that I "needed to get stronger" when I explained that a faulty door was difficult to open. I found this dismissive and unprofessional.

The customer care team encouraged me to email them with any further issues, assuring me they were happy to help. I did exactly that, but despite receiving an automatic acknowledgement stating someone would contact me within two working days, I have still received no response nearly a week later.

There are also numerous cosmetic issues, particularly the decorating, which is of a very poor standard. At this stage, I've chosen not to report every snag because previous repair attempts have often resulted in further problems rather than solutions.

I have kept photographs, emails, and records of the issues and repeated repair visits. I expected a new build home to be finished to a much higher standard and supported by reliable aftercare. Sadly, that has not been my experience, and I would not recommend Bellway.

Kept us updated every stage of the house process. We have advance meetings with the site manager to show how the house was built and answered any queries.
The staff members are friendly and supportive.

Absolutely shocking the state of this new house drains keep blocking and this is still not resolved 18 months down the line.
Bellway you should be ashamed of yourself selling substandard builds like this and you have the audacity to give yourself a 5 star rating

Our experience of buying on the Spirewood Grange site in Salisbury has been totally positive. From February to July, Kerry, the site agent, has been magnificent. Nothing was too much trouble, everything was carefully explained and the part exchange process has been completely trouble-free. We moved in on Thursday 30th and it has become apparent that we have made a very good decision to come here. Connor, site foreman, is also a star.

Stewart has been incredible from the very start. Looking forward to moving in. Highly recommend!!!

All the team we have dealt with have been friendly and professional.

Sales office explained the whole process and answered our numerous questions. They also kept us informed throughout.
We appreciated the 'meet the builder' meeting and the home demonstration meeting.

House was lovely and clean to move into
All site staff were extremely helpful
Felt very happy that any issues that may arise will be dealt with quickly and efficiently
Sales office and site management made us feel very welcome and welcome gifts were a nice surprise.

We've just moved into our new house at Prince's Gate, Blindwells, after using Bellway's Part-ex and everything has gone smoothly. Tamara Strang at the sales office has been great from start to finish, assisting us with options and keeping us up to date with the build progress on a weekly basis. Lyn Maloney setup and talked us through the part-ex and also kept us updated, ensuring we were aware of everything going on.
Once we moved in, the site managers, Barry & Reagan talked us through all functions of our new house and showed us how to work things such as the heating controls.
Moving house is stressful but Bellway made it a lot easier than we anticipated.

We’ve just bought our first home at Victoria gate in Stafford. I couldn’t have asked for a better duo than Sophie and Kim. They guided us through the process and it was seamless. Kim is an amazing sales rep for the company and goes above and beyond. Sophie knows her stuff and is amazing as a dep site manager.
Cannot recommend the team at Victoria gate anymore, the house is also fabulous

The sale manager was very polite and she has good communication

Unbelievably good experience from start to finish. Steph at Desborough did an amazing job of looking after us during the five months or so between reservation and completion and we always felt that nothing was ever too much trouble. Once in the few snags we experienced were dealt with within 20 minutes of us reporting them! This service was absolutely jaw-dropping. We are two very happy customers in our dream home!

Show house is far different than the real house don't fall for it.

I’ve had a fantastic first time buyer experience buying with Bellway. From Helen in the sales office to Darren, Sam & Rob down at site - everyone has helped make the process an enjoyable one. I was originally referred by a friend and would definitely refer someone who is looking to buy a home.

Horrible shoddy cowboy work, house is not ready to move into! The amount of snags and serious issues is staggering! The finish is shocking!Left them keys and gave extra time so they could rectify the most serious issues inside property so we could move in but within the extra time they had nothing was done and some things instead of repairing were made even worse! The only good thing about this place is sales staff, but that's usually the thing across most of the sites and developers, after they get your money you are left alone with all the issues...
To everyone reading this,please stay away from Hellway Elemore Houghton Le spring, save yourself your hard earned money!

Bellway Homes in Chertsey is a fantastic development. The quality is excellent, and the marketing team, Eva and Dona, are doing a great job. The team provides excellent support. I would give Bellway a five-star rating and want to express my sincere gratitude to the construction site staff and the site manager.😊

The buying process was really smooth and the team members are very helpful and supportive.

Amazing service. Nothing to complaint above, no negative comments. Sale representative was fantastic, so calm and professional, people's person, went extra mile to support a good service. At one point when things wanted to go south, the positive support I got from her put me back on track. Well done "A:. Also your manager was quite understandable and gave an excellent support for things to work. Thank you so much "A" and your manager.

Smooth process throughout. Very knowledgeable staff