House great, pool great. Lack of information eg actual address and no pack inside made finding house difficult and once inside things like switching on boiler were not obvious. Other small niggles exi... See more
Company replied
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See what reviewers are saying
Google really did this property no justice & was totally misinforming. My experience was phenomenal. The outside of the property was clean; well kept; & had plenty of outside lighting. The room was cl... See more
Company replied
Does OYO Hotel B2G1FREE discount code work? Does OYO apply the offer of a "one day free stay if you book for three successive days"? If one night is £60 for example, one expects to pay ar... See more
Lakeside, Kingston ACT. The apartment was all we could ask for. Clean, comfortable and easy living. Well equipped kitchen and comfortable beds. We enjoyed the location and outlook. Close to restaura... See more
Company replied
4.3
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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We had a great holiday in Bonn
We had a great holiday in Bonn. The staff helped us on multiple occasions providing a kettle for us to use, luggage storage, and being friendly and so kind.
October 25, 2026
Clean and new
October 23, 2026
This was my worst hotel experience…
This was my worst hotel experience ever! The toilet was broken, the WiFi did not work, they have their own musik (outside?!) which stays on and prevents you from sleeping, could not be worse. I booked for 3 nights but left after one (of course with no refund!!)
October 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It said it was 2 queen beds but it was…
It said it was 2 queen beds but it was actually 1 queen and 2 singles
October 24, 2026
Reply from Belvilla
Hello,
Thank you for sharing your feedback. We sincerely apologise for the discrepancy between the advertised bed configuration and what was actually provided. We understand how inconvenient this must have been and will share your concerns with our team to ensure the property listing is reviewed for accuracy. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
~Oskar
Very great hosts
Very great hosts! And an even better place to stay! If you’re nearby and need a place to stay, go for this one! If your with 2, 4 or more people this is the right place. 5 stars 🌟
October 24, 2026
Reply from Belvilla
Hello,
Thank you for your fantastic 5-star review and recommendation! We're delighted that you enjoyed the accommodation and the warm hospitality of the hosts. It's wonderful to hear that you found it suitable for groups of different sizes. We look forward to welcoming you back for another great stay!
~Oskar
Reply from Belvilla
Hi,
Thank you for your positive feedback! We're delighted that you enjoyed the location. We hope to welcome you back for another wonderful stay!
~Laura
Great room lots of space and good value…
Great room lots of space and good value for money
October 24, 2026
Reply from Belvilla
Hi,
Thank you for your lovely feedback! We're delighted to hear that you enjoyed the spacious room and found it to be great value for money. We look forward to welcoming you back for another comfortable stay!
~Laura
Does OYO Hotel B2G1FREE code work?
Does OYO Hotel B2G1FREE discount code work?
Does OYO apply the offer of a "one day free stay if you book for three successive days"? If one night is £60 for example, one expects to pay around £120 for a discounted stay of three nights.
What's your experience?
My experience is that the discount is not applied. This happened 22 to 25 Oct and has happened 25 to 28 October 2026. Reservation desk number for this enquiry, 01518081429, times out. The number given on website directs to a webchat platform which does not resolve the enquiry. I
I quote successive booking refs: M8FO9378, E4E32907, VUYZ2562, A0YJ7542 as examples of three day bookings where discount was not applied
Kindly note my enquiry is not about amenities, comfort or location
October 25, 2026
Unprompted review
Location and the apartment is well…
Location and the apartment is well equiped for 1 week stay
October 21, 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the location and the well-equipped apartment for your one-week stay. We hope you had a wonderful time and look forward to welcoming you again soon.
~Dennis
Modern studio in a great seaside location
Easy to book, comfortable and modern studio in a great location!
October 22, 2026
Reply from Belvilla
Hi,
Thank you for your kind words! We are delighted to hear that you found the booking process easy and that the studio and location met your expectations. We look forward to welcoming you again soon and providing you with another pleasant stay.
~Leo
House great with poor info all round
House great, pool great. Lack of information eg actual address and no pack inside made finding house difficult and once inside things like switching on boiler were not obvious. Other small niggles existed which didn’t affect the rest of the week. We would definitely return to this property.
October 20, 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the house and the pool and had a wonderful week. Thank you also for your valuable feedback regarding the information and details in the house, as this helps us to make the stay even more pleasant for future guests. We look forward to welcoming you again and hope your next stay will be just as enjoyable.
~Fred
Lovely apartment with view
Easy to locate apartment
Great location.. 2 minutes from old town
Lovely terrace with outdoor furniture and a view
October 21, 2026
Reply from Belvilla
Hi,
We are delighted to hear that you enjoyed the location of the apartment and the terrace with the lovely view. Finding a comfortable accommodation close to the old town certainly makes the stay especially pleasant. Thank you for sharing your positive impressions with us.
~Ivy
Reply from Belvilla
Bonjour,
Merci de nous avoir fait part de vos commentaires ! Nous sommes ravis d'apprendre que vous avez trouvé le processus de réservation simple et pratique. En revanche, nous regrettons que votre expérience avec notre agent conversationnel (chatbot) basé sur l'IA n'ait pas été à la hauteur de vos attentes. Nous prenons bonne note de votre retour et nous en servirons pour améliorer notre service client. Nous espérons pouvoir mieux vous servir à l'avenir !
~Oliver
GoodCommunication. Fair price.
I was able to book the villa through my KLM portal so I could collect miles for it. That was very convenient.
October 24, 2026
Reply from Belvilla
Hi,
Thank you for your positive review! We're delighted to hear that booking your villa through the KLM portal was convenient and that you appreciated the opportunity to earn miles. We value your feedback and hope you have a wonderful stay. We look forward to assisting you with your future holiday plans!
~Clara
Reply from Belvilla
Hi,
Thank you for your positive review! We're delighted to hear that you found our hotel convenient and comfortable for work-related stays. We appreciate your feedback and look forward to welcoming you back on your next visit!
~Clara
Close to city centre
Close to city centre, 20 minutes walk, rooms were clean. Doesn't have a lamp but that doesn't affect they stay. Walls are thin but doesn't affect the stay. Good value for money. Would recommend
October 23, 2026
Reply from Belvilla
Hi,
Thank you for your lovely review and recommendation! We're delighted to hear that you appreciated the clean rooms, convenient location and good value for money. We also appreciate your feedback regarding the room lighting and sound insulation and will share it with our team for further consideration. It's wonderful to know that these minor inconveniences did not affect your overall experience. We look forward to welcoming you back for another pleasant stay!
~Emma
1407 Downie st
Good location, apartment is very dated and can be quite noisy from the trains. When you pick up the keys it’s basically do your best and find out the shop were you
Pick them up is no help
October 24, 2026
Reply from Belvilla
Hi,
Thank you for sharing your feedback! We're pleased to hear that you appreciated the convenient location. However, we're sorry that the dated condition of the apartment, noise from passing trains and difficulties with the key collection process affected your experience. We understand how disappointing it can be to receive insufficient guidance upon arrival. Your concerns are important to us and we will share them with the relevant team for further review and improvement. We hope to provide you with a smoother and more comfortable stay in the future.
~Emma
Then, if you’re looking for peace and quiet, you wanna go to Motel 6 North
Every time I stay at Motel 6 I get sleep. I get rest. I get therapy on my ankle. I’ve been staying at Motel 6 for quite some time. I love it there. The management is very good. The workers are good and the people that stay there are excellent.
October 22, 2026
Reply from Belvilla
Hi,
Thank you for your wonderful review and for being a loyal Motel 6 guest! We're delighted to hear that our property continues to provide you with a comfortable and restful stay. It's especially rewarding to know that you appreciate our management team, staff, and welcoming atmosphere. Your continued trust and kind words mean a lot to us and we look forward to welcoming you back for many more pleasant stays!
~Emma
Saubere Wohnung und sehr hilfsbereiter Verwalter
We spent two weeks in this apartment and felt very comfortable. When we arrived, everything was very clean, and we had everything we needed. The price for the two weeks was reasonable for us, especially since a parking space in the underground garage is included.
The parking spaces are generally large enough even for bigger cars. However, this particular space is located directly by the entrance, next to a wall. If the car parked beside it is not positioned properly within the markings, parking and leaving with a large car can be difficult. With a little patience, it is manageable.
Unfortunately, our apartment was broken into at night while we were sleeping. Fortunately, not much was stolen. We reported the incident to the police. The property manager supported us very well throughout the process, and we are grateful to him for that.
An important note for future guests: The balcony door must always be properly locked, especially at night while sleeping. With the sliding door, the pin in the middle must be pushed in so that the door is locked and cannot be opened from the outside. This should be checked carefully before going to bed and whenever leaving the apartment.
Roses is a very beautiful holiday destination with many good restaurants. We particularly enjoyed the beach, which is cleaned every day and is very well maintained. We greatly enjoyed our time by the sea.
Despite the break-in, we had a lovely holiday and will keep many wonderful memories of our two weeks in Roses.
October 17, 2026
Reply from Belvilla
Hi,
Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the cleanliness, comfort and amenities of the apartment, as well as the beautiful surroundings of Roses. However, we're deeply sorry to learn about the distressing break-in during your stay. We understand how unsettling this experience must have been and are glad that the property manager was able to provide you with support and assistance. Your feedback regarding the parking space and balcony door security are valuable and we will share them with the relevant team for further review. Despite this unfortunate incident, we're grateful that you were still able to enjoy your holiday and create wonderful memories. We appreciate your understanding and hope to welcome you back for a safer and more relaxing stay in the future.
~Laura
Reply from Belvilla
Hi,
Thank you for your kind feedback! We're glad to hear that you found the booking process easy and convenient. We appreciate your support and look forward to welcoming you back for another wonderful experience!
~Emma
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