Belvoir&Co Reviews 

856
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers had a great experience with this company. People frequently mention that the frames feel premium, sturdy, and exceptionally comfortable to wear every single day while providing crystal-clear vision. Consumers also love the trendy, stylish designs and appreciate the impressively fast shipping times that allow them to receive their new purchases without any unnecessary waiting. Some reviewers were not happy with the customer service team, mentioning slow responses, rude attitudes, or unhelpful replies when dealing with inquiries. Additionally, a few people experienced unexpected delivery delays or high extra charges for import duties that ultimately made the overall ordering process quite frustrating for them.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the glasses are beautiful, stylish, and of high... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the frames feel sturdy and comfortable.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service, reflecting a wide split in opinions.... See more

Order

Users describe ambiguous interactions with order experiences, as feedback is sharply divided. While some... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers reported prompt and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received the package. Quality is super cool. Packing also pretty good! But the delivery time took so long!. I hope they should change the delivery company or take some actions about it. How ever I'm... See more

Rated 5 out of 5 stars

Ordered my first pair from Belvoir about 3 weeks ago after seeing them pop up everywhere, and I'm genuinely impressed. The frames feel solid. I'm not exactly gentle with my glasses and these have su... See more

Rated 5 out of 5 stars

My first order was the Willow Blue with Silver Frame - fitted perfectly and you can tell it’s of high end quality unlike other retail brands. My most recent order was the Willow Tea with Silver... See more

Rated 5 out of 5 stars

I’m really impressed with Belvoir & Co glasses. The quality is outstanding, you can immediately tell they’ve used the best materials, and the lenses are incredibly clear. They feel premium and com... See more


3.8

Great

TrustScore 4 out of 5

856 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(856)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible company wouldn’t recommend at…

Terrible company wouldn’t recommend at all rather keep your £40 in your pocket then waste it on these rubbish glasses. They don’t refund back your money as you can only get a store credit

September 14, 2025
Unprompted review
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Reply from Belvoir&Co

Rodi,

As per returns policy T&C's which you have adhered to when returning the product - You purchased on sale therefore you are entitled to an exchange or credit.

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Rated 2 out of 5 stars

A lot of room for improvement

This isn't a bad company but they have room for improvement. I ordered the willow frame from them with prescription lenses. The diamond cut lenses were very nice and solid quality but the frame is where they let themselves down. The arms I had on mine were the gold metals ones and the gold paint started rub off after a few months. They then started making a mark on the side of my head. I had to get new glasses because of this. I emailed their customer service about this and they ignored the email, clearly completely uninterested. They have potential but they need to improve their customer service, the quality of their frames and the time it takes to make the prescription glasses. I waited around 5 weeks which Is too long considering It normally takes half that time when you get glasses from an opticians, I know they warn you about the wait time before hand but they need to be faster. If they improve these things they'd be a 5 star company.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, every time I buy glasses, I don't like them after buying them, but I buy from Belvoir and I really like them thank you so much appreciate that

August 25, 2025
Unprompted review
Rated 4 out of 5 stars

Glad I found Belvoir

I am really glad to have found Belvoir. I have received my sunglasses and delighted with every aspect of them. A great place to find yourself if you are looking for stylish prescription sunglasses, I will definitely be back!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was really…

Customer service was really understanding. I had ordered a pair of prescribed frames with transition lenses but received the wrong color. When I escalated to customer service, they sent me another one without returning the originals

August 12, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever come across! I specifically asked for a refund after sending my order back but instead I get a gift card sent through by email which is completely useless to me now. Haven't had a single reply off them to any of my messages in the last 20 days! DO NOT USE!! SCAM.

August 4, 2025
Unprompted review
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Reply from Belvoir&Co

Hi Billy,

Your order was purchased on sale - Therefore, you're adhering to our returns policy T&C's.

Rated 1 out of 5 stars

My glasses have just arrived and they…

My glasses have just arrived and they aren’t like how the picture shows, very loose and the worst part was I had to pay an extra 21€ when they arrived for postage even though I had already paid for postage! The good reviews are fake and the bad reviews are completely true

July 28, 2025
Unprompted review
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Reply from Belvoir&Co

Hi Evan,

You haven't been charged €21 by Belvoir&Co for shipping. This is import duties and taxes charged by your receiving country.

Rated 5 out of 5 stars

Nice Job

I'm highly impressed with the quality of the glasses and the speed at they were shipped is bar none the best I have experienced in years!The glasses are 🔥...I'm definitely going to order again!Bravo Belvoir!!!!

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Very impressed with everything

Very impressed with everything, from the quality, looks and the sunglasses it self. What really made my day was how fast the shipping was to me here in the USA. Im definitelyg going to keep ordering more products. Thanks

June 22, 2025
Unprompted review
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Rated 3 out of 5 stars

Very nice glasses

Finally received my glasses after about a months wait and alot of hassle involving my tracking code not working. Glasses are really nice and seem to be good quality especially considering the price. Overall i would recommend but i just hope they can get better at responding and communicating to customers. If it wasnt for the whole ordeal of it taking so long and struggling to get in contact with them for awhile this review would be 5 stars.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

The best design nice looking …

The best design nice looking sunglasses for any face! Prescription amazing work better then any other prescription glasses company in UK honestly try and will see clear then ever thank you Belvoir&Co you made me happy!

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

W brand 🫡

Hey!
I’m so satisfied from this incredible company. I have 5 sunglasses from their collection and its pretty dope, very good quality and the price is affordable.
Also the support staff is amazing they are helpful and professional 👍🏻
This brand is famous and popular here in Saudi Arabia 🇸🇦 and we are lucky to have a store.
Massive thanks to you all, you are doing a fantastic job, keep it up lads 🫡🤍

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

I would give 0 stars, but there isn’t an option for that. I bought sunglasses and a shirt one month ago but haven’t received them yet. The tracking number provided by Belvoir Co. didn’t work, and I can’t track my order. When I asked DHL, they said the number is a scam and doesn’t exist in their database. Belvoir's customer service doesn’t respond to emails. I recommend not buying from them.

June 17, 2025
Unprompted review
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Reply from Belvoir&Co

Enea,

If you are going to leave a review, please atleast be honest.

DHL / Deutsche post won't advise that the tracking number is a scam - Furthermore, if you track the order here (visible for all) for can most definitely see it's in transit and no scam.

LY817170116DE


In regards to a response. Your email was on July 1st and with our contact page we clearly state we aim to reply within 3 business days - So you haven't allowed us time to even investigate, yet decide to claim we're a scam?

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