Bennison Brown Mortgages Reviews 

106
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the highly professional staff. Many people found the entire process, such as buying a home or remortgaging, to be smooth, easy, and stress-free. Reviewers frequently highlight the exceptional customer service, noting the team's responsiveness, knowledge, and helpful advice. Consumers appreciate the clear communication and consistent updates, which provided confidence and peace of mind throughout their journey. The staff's patience and willingness to explain complex details made the user experience straightforward and supportive for many.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professional, friendly, and approachable... See more

User experience

Clients share positive opinions on user experience, describing it as smooth, stress-free, and informative,... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew and his team have been excellent throughout the process of buying our first home and we could not recommend Bennison Brown more. We will definitely be using them for any future house purchases... See more

Rated 5 out of 5 stars

I can’t recommend Benison Brown enough! Throughout my house purchase journey, their incredible support made all the difference. Special thanks to Michael, Bobbie, and the entire team for their highest... See more

Rated 5 out of 5 stars

We have recently used Tom Dykes at Bennison Brown to remortgage and I could not recommend him more highly. The service we received from the initial phone call to completion has been excellent. Profess... See more

Rated 5 out of 5 stars

I don’t normally leave reviews, but when someone has done an exceptionally good job I think it’s worth recognising and Bennison Brown (and especially Alex) always go above and beyond for me. I have... See more


Company details

  1. Money & Insurance

Information provided by various external sources

We are a top London mortgage broker. Our mortgage advisers are dedicated to providing the best possible service while finding the best mortgage deals for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

106 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(106)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Shadab – Exceptionally Helpful and Communicative Mortgage Adviser

I have been working with Shadab as my mortgage adviser and I am extremely happy with the service he has provided. From the very beginning, his communication has been excellent, keeping us informed at every stage of the process and promptly answering all our questions. He took the time to explain everything in detail, making a complex mortgage journey very clear and easy to understand for us as first-time buyers.

Shadab has been proactive and thorough, always updating us on the progress with the lender and next steps, which gave us a lot of confidence and peace of mind. His professional yet friendly approach made the whole experience much less stressful, and we have felt well looked after throughout. We really appreciate his support and commitment, and would happily recommend Shadab to anyone looking for a knowledgeable, reliable, and communicative mortgage adviser.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

My second time using Bennison Brown…

My second time using Bennison Brown services, and they prove excellent again. Simeon secured me with the best deal and just in time before the rates went up. Courteous, patient, competent.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Bennison Brown have helped me twice…

Bennison Brown have helped me twice with re-mortgaging and both times I received a great service. This time around Simeon was very informative, helpful and patient. I would highly recommend.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, stress-free and informative - Tom Dykes is excellent.

My partner and I received an incredibly helpful, effective and professional service from Bennison Brown, and in particular, Mr Tom Dykes.
We would highly recommend Tom's assistance if you're in the process of both seeking a great mortgage and understanding everything involved.
He worked conscientiously, operating around our schedules and replying promptly to queries.
Any unfamiliar terminology was diligently explained and the whole process was completed with great adeptness.
From a 'systems' point-of-view, the emails were very useful in their content, timing and layout, as was the portal for inputting initial information and for uploading documentation. We didn't experience any confusion or technical problems whatsoever.
Overall it was a very smooth, stress-free and informative experience!

June 22, 2026
Unprompted review
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Rated 5 out of 5 stars

We had a fantastic experience being…

We had a fantastic experience being supported by Milan at Bennison Brown. As first-time buyers, buying a home felt quite daunting, but Milan made the whole process feel incredibly smooth.

He was professional, approachable, and communicated very clearly through each step. His wealth of knowledge gave us real confidence and reassurance, helping us feel informed throughout the entire process.

He was always exceptionally responsive, answering our questions at lightning speed and keeping everyone updated, including our estate agents and solicitors, which helped the process move along seamlessly. We genuinely felt supported from start to finish and are extremely happy with our experience.

We’ll certainly be lifelong customers of Milan at Bennison Brown and couldn’t recommend his services highly enough to anyone looking for a knowledgeable, reliable, and attentive mortgage broker. Thank you Milan!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - I dealt with Tom Dykes who was fantastic and kept me informed throughout the process. Would definitely work with them again

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I've used Andrew a few times now (third…

I've used Andrew a few times now (third or fourth time, I've genuinely lost count!) and I wouldn't go anywhere else. He's always been friendly, approachable and happy to take the time to discuss my situation and what would work best for me. Nothing ever feels like too much trouble, and he makes what can be a stressful process feel much easier. A great service every time from everyone in the team, from regular check-ins throughout right through to getting our keys. I'll definitely be using them again in the future.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Broker

We had an excellent experience working with Shadab Syed as our mortgage broker. From the very first call, he clearly explained the process and our options, which gave us confidence from the outset.
His communication was quick, responsive, and professional throughout. He worked hard to secure the best rates available to us, and thanks to his support, our mortgage application was accepted smoothly, allowing us to move forward in a timely manner.

May 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor service/lack of communication

We were assigned Michelle Brock as our broker to support with exploring options to remortgage and consolidate some existing debts. We provided all requested information and had one initial phone conversation. Our credit report was good and we were keen to understand what options might be available. However after that initial interaction communication completed ceased. We sent a follow up email which went unanswered and there was no further attempt by the broker to contact us. Even if no suitable options had been identified; a simple call or update to explain the outcome would have been appreciated. The lack of communication and follow through felt very unprofessional. Fortunately we have engaged another broker who has been excellent throughout; kept us informed at every stage and successfully secured a very good deal for us.
Zero stars to Michelle Brock for poor service/communication.

May 21, 2026
Unprompted review
Bennison Brown Mortgages logo

Reply from Bennison Brown Mortgages

Thank you for your feedback. We’re sorry to hear about your experience and the lack of communication you received. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention. Your comments have been noted and we will review internally with Michelle. We wish you all the best moving forward.

Rated 5 out of 5 stars

I recently had a remortgage using the…

I recently had a remortgage using the service of Bennison Brown the whole experience was incredible from start to finish.
I would highly recommend Mr Milan to anyone considering a mortgage services.
Overall highly satisfied with service provided.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Returning customer

I first went to Bennison Brown when I was re-mortgaging my first property. As a single homeowner it was a daunting experience but they took the time to talk me through all my options and help me make sense of it. My partner and I contacted them again when buying a property together. Their advice is always so helpful and their communication is excellent, they offer such a great service and are really friendly. I wouldn’t hesitate to recommend them.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently used Bennison Brown to help…

I recently used Bennison Brown to help me secure my first property, and I couldn’t be happier with the experience. Andrew, Simeon, and Bobbi were all an incredible help throughout the entire process. They were diligent, patient, and always took the time to explain everything clearly, which made what could have been a stressful experience feel smooth and manageable.

They really helped me feel confident every step of the way, and I always felt like I was in safe hands. I would highly recommend Bennison Brown to anyone looking for a mortgage—especially if it’s your first time. Their support and professionalism truly made all the difference.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and competitive mortgage rate

My first time BTL under a limited company. I was absolutely clueless of the process and regulations. Michael and Bobbie was very helpful and provided me guidance from start to finish! I’m grateful for the service I’ve received. I’d highly recommend anyone looking to remortgage or first time buyers who need complete mortgage advise!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Longstanding Client

We have been clients of Bennison Brown for nearly 10 years. They have helped us through a number of different scenarios from buying to remortgaging and investment. They're a great team and hugely reliable. I cannot recommend them highly enough.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mike and his team at BennisonBrown are Amazing!

Mike and his team at BennisonBrown were fantastic from start to finish.
They found me a mortgage that fitted me and continually checked the market to ensure I was getting the best deal along the way.
I am a first time buyer and had no clue what to do, they guided me through every step and directed me to things I needed to do and recommended various people and products to help me make life easier and more prepared.
I cannot recommend them highly enough I will use them for the rest of my mortgage life
Thank you to the amazing team at Bennisonbrown

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend for a first time buyer like me!

Chris, Bobby and Claire could not have been more helpful to me as a first time buyer. Chris provided clear advice on market availability and how to approach a down valuation by a potential lender, and Bobby and Claire helped me with random questions, helping iron out wrinkles and providing updates. The team could not have been more professional, friendly or approachable. I'm also grateful to Milan for setting out clear options for insurance too. I wouldn't hesitate to recommend - made the entire process smooth and seamless!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage broker

Shadab was friendly and flexible with arrangements. Along with being well informed, he was very quick to reply and keep us updated with what was going on throughout the process. Will be recommending him in the future to friends and family

January 4, 2026
Unprompted review

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