The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos. After some communication, earlier in the year and on their advice, l deep cleaned my pan, bu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... See more
Company replied
Update on a poor review from 4hrs ago. I ordered the item again this afternoon (replacement lid that got broken by me!) and received a prompt, pleasant reply from the company apologising for previous... See more
Company replied
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... See more
Company replied
Company details
Written by the company
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Contact info
PO Box 1229, AL1 9HR, St Albans, United Kingdom
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4.4
Excellent
742 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BergHOFF Eurocast Cookware
Hi Christine,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products & service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
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Great service and product
I ordered a replacement lid and a set of saucepans and they arrived the next day. I rang about the lid and the young lady I spoke to was most helpful in advising the size I required and how to access it on their website. Having owned one of their saucepans, had no hesitation in choosing BergHOFF for my new kitchen. Great service and product.
July 29, 2024
Reply from BergHOFF Eurocast Cookware
Hi Sandra,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Good morning,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Best pans ever
Best pans ever, purchased at a special event at costco
August 19, 2023
Unprompted review
Reply from BergHOFF Eurocast Cookware
Good morning,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Worst customer service
Placed order during a sale event and then got an email advising they cancelled my order as they made an error in the pricing. Emailed them asking for company policy on incorrect pricing to support cancelling my order and have not had a response in over 3 weeks despite emailing several different departments.
July 19, 2024
Reply from BergHOFF Eurocast Cookware
Good morning,
We are very sorry that you felt the need to leave us a 1* review in a public forum.
Unfortunately it would appear that we could not fulfill your order for one reason or another and so cancelled your order and refunded you immediately and in full. The money was back in your account on the same day that it left as we could not supply the product - we don't believe that to be the "worst customer service" but everyone is entitled to their opinion which is why this page exists and we currently have a rating of 4.7*
We apologise for any inconvenience that this may have caused.
Kind regards,
BergHOFF GB
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Reply from BergHOFF Eurocast Cookware
Hi Ian,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Pan replaced after over four years use
I have three Berghoff frying pans of differing sizes. I have been pleased with them all but recently the largest pan coating started to flake. I had this pan for over four years but was advised to send this back to the company. They inspected it and then sent me a new pan to replace it with advise on cleaning and heating the pan. It had probably been a manufacturing fault but all the same I was given a new replacement pan. It was a pleasure to deal with an efficient and honest company.
July 20, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Mrs Dixon,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Reply from BergHOFF Eurocast Cookware
Hi Emma,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Was off to a great to start
Was off to a great to start; however, after about 15-20 uses my pan now acts like glue.
I was showing my partner as a joke that I could lift the pan upside-down over the hobb and the eggs would remain stuck in place. This was funny until I remembered the price that I paid for the "non-stick" pan...
I was making an Omelette yesterday and the centre was stuck like nothing I have seen before. (Even with a little oil) it tore up. I ended up using another cheap pan (from wilkos)
Unless I was given a defective pan I would not recommend.
July 20, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Samuel,
Thank you for your review and we are sorry to read that you're experiencing a few issues with your pan.
Please reach out directly to our UK based customer services dept who would be more than happy to help you here (sales@berghoffgb.com).
They can advise how best to clean your pan as that may have caused it to "stick"; they can also advise whether or not the issues you have may be due to a faulty pan which if purchased from us in the last 5 years may be eligible for a replacement under the terms of the warranty.
We hope we can assist further and look forward to hearing from you.
Kind regards,
BergHOFF GB
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On line ordering
The website is easy to use, very informative. Ordering was just as easy and the saucepans arrived on time. I would recommend BergHoff saucepans to my family and friends
June 23, 2024
Reply from BergHOFF Eurocast Cookware
Hi Alan,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Easy to place the order and delivery…
Easy to place the order and delivery was prompt. The packaging was very good.
July 1, 2024
Reply from BergHOFF Eurocast Cookware
Hi Mr Smith,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Customer service …
Recently I had to have contact with this company as i had a issue with my exercise board..
I would like to say that I've had fantastic communication & they've got above and beyond to give great service,
I would 100% recommend this company.
June 28, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Tracie,
Thank you for your kind words and positive review. We are so pleased that we managed to resolve your issue for you and we hope you are happy with your product for many years to come.
Best wishes,
BergHOFF GB Team
I have loved my large frying pan
I have loved my large frying pan. I have used it LOTS and now the inside center of the pan finish is peeling off. I don't want to use it as I am not sure it is safe. Please advise if you help in any way when the pan is out of warranty. I have loved this frying pan.
June 17, 2024
Unprompted review
Reply from BergHOFF Eurocast Cookware
Hi Treva,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you have enjoyed using your BergHOFF frying pan for all these years. Please email our customer services dept directly (sales@berghoffgb.com) who will be more than happy to try and help with a replacement pan.
Best wishes,
BergHOFF GB
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Reply from BergHOFF Eurocast Cookware
Hi Bimal,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Ordering replacement lid
Straight forward measuring and ordering process. Delivered 3 days later.
May 28, 2024
Reply from BergHOFF Eurocast Cookware
Hi Jas,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Fried egg.…
I watched the video about the marvellous cooking of eggs which cooked without fat in the dry pan, however when I tried it the egg stuck and burnt on . It did easily wash out ok, but I did cook the second egg with a few drops of oil and there was no sticking.In all a good little pan, but a little pricey.
May 27, 2024
Reply from BergHOFF Eurocast Cookware
Hi Robert,
Thank you for your positive review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
I love berghoff pans but customer support should do more to ensure customers make repeat purchases.
I love berghoff pans. The ones that were delivered were scraped on the connector areas and handles. I contacted support about replacements and was told that the scraping occurred in factory testing. Previous pans I've purchased have not been scraped. I was offered a replacement handle once it had been returned. I didn't bother.
May 27, 2024
Reply from BergHOFF Eurocast Cookware
Hi Joan,
Thank you for your review of BergHOFF cookware.
If you have any kind of issue with the handle, please do return it back to us for inspection and if it is found to be faulty then we will immediately despatch a replacement handle to you at our expense.
We hope that this resolution will enable you to continue cooking happily with your BergHOFF Eurocast cookware for many years to come.
Kind regards,
BergHOFF GB Team
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Reply from BergHOFF Eurocast Cookware
Hi Janet,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Quick and easy purchase and delivery
Quick and easy purchase and delivery. Excellent product.
April 26, 2024
Reply from BergHOFF Eurocast Cookware
Hi Naizby,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Saucepan set
Brought a set from ideal home show though they were really good so we added some more
May 2, 2024
Reply from BergHOFF Eurocast Cookware
Hi Andy,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and we hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
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