berlook.com Reviews 

3,225
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 958 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and material of the products, finding the swimwear well-made and durable with appealing designs. Many appreciate the wide selection, noting items look great in person. The customer service team is frequently highlighted as responsive, helpful, and excellent, providing quick and effective assistance. However, some people experienced longer delivery times, with orders occasionally taking weeks, and encountered issues with tracking or partial shipments. Others found sizing confusing or inconsistent, leading to items not fitting as expected. A minority also reported difficulties with customer service, citing contradictory information or automated responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high-end feel,... See more

Order

People report ambiguous experiences with their orders, with many expressing satisfaction with the ease of... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising fast shipping,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I liked the shopping experience. The sizing was confusing because it would say both cup size but then inch/cm measurements. Well I'm an XS in measurement, but a 32C in cup size. So you recommended t... See more

Rated 4 out of 5 stars

The sizing doesn’t meet expectations- though I accept I always struggle with bikini sizing due to my bigger bust. The customer service team are great. They offered me a gift voucher instead of a r... See more

Rated 4 out of 5 stars

I really love the material and color of my new bikini. I did size up and it’s a little too big for my liking but fine enough to keep. But even then the fit still is better than anything else I can fin... See more

Rated 4 out of 5 stars

A really great selection of bikinis but they were sold out in many sizes. Other than that, the products are great. The website is easy to navigate and the sales process is very straightforward. Th... See more


Company details

  1. Swimwear Store

Written by the company

BERLOOK is a fashion brand that prioritizes sustainability and ethical practices. At BERLOOK, you can discover a range of sustainable boutique swimwear options including swimsuits, bikinis, one-piece swimwear, and beachwear - all at an affordable price point.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,225)

1,037 reviews in the last 12 months

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Rated 4 out of 5 stars

The bikini top is great

The bikini top is great, the bottom is not how I would understand the description. The description said low rise, for me it's a high rise. Other that that, all good!

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service & Quality

I like the speed of reply from customer service for my return. I am also very surprised that I was offer 2 options for the return. The quality of the product feels very high-end. I would definitely shop with Berlook again and tell my friends about it!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly happy with this purchase

Loved the look of the suit online and it's just as fabulous in real life. I wore it to a pool party last weekend and it got rave reviews! The fabric and overall quality are fantastic, the fit is great - I'm incredibly happy with this purchase.

June 29, 2026
Unprompted review
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Rated 4 out of 5 stars

The exchange process was fairly easy

The exchange process was fairly easy. They gave me a store credit not fully but they allowed for me to keep my old swimsuit and donate it to someone which is amazing instead of shipping it back to save carbon footprint!!
When I went to go buy my new swimsuit I tried using the discount code since the site said BOGO 45% off for the whole site but when I went to check out it said my items were eligible for it. Over all I like the swimsuit. I’m anxious how my new one will turn out! Great customer service!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

The products I've ordered

The products I've ordered, sport tops, are the same as the images and have a good quality, the size is also correct as shown in the page.
I like that they are congruent with the ecology intention, because the package has few paper.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Loved!

I absolutely loved this bathing suit! It's very difficult to find affordable bathing suits now, and Berlook provides the perfect midground between quality and price. The colors of the suit were vibrant, the material soft, and the fit was perfect!

June 9, 2026
Unprompted review

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