Shari's Berries Reviews 

Bad customer experience. I placed an order on the 12th and delivery was set for the 20th. I found out on the 20th that the delivery was delayed and would be delivered on the 24th. On the 24th I received an email stating that they had canceled my order.

First time ordering from this company.I ordered the reindeer and sprinkles it arrived on time on Christmas Eve but when opened I was very disappointed the strawberry's small and looked like a child decorated them looked nothing like the advertisement. I did get help from customer service and refunding me a portion of the $75 I paid, so I was relived to know that they were willing to fix the issue.I dont believe I will be ordering through them again.wish I was able to attach a pic but unable to

Sharis Berries order was not delivered. Delivery date was 12/24/2024. Delivery information "Delivery Attempted. Will redeliver". The recipient and his wife were home all day. He has end-stage cancer and we depended on this gift getting there on time. I'm very disappointed with this and I won't be a returning customer.

Order was never received. Nor was replacement order. Contacted customer service 3 times who assured me the order would arrive. Was marked as delivered even though it wasn’t. They didn’t want to give me a refund.

Package guaranteed for delivery 12/23.
It's 11 pm 12/24 and package hasn't arrived.
Total ripoff

First the delivery was 2 days late and then the items received weren't even close to the advertised picture. My 5 yo granddaughter could have done a better job!!!

These used to be very good but they are now apparently using local distributors and the quality has gone way downhill. Berries I got today were small and not even ripe. Not worth the money

Tiny strawberries used. They look messy. No effort

I ordered something for my mother-in law and she never got it and she was at her house all day and it never came. I called to get my money back and they did not give me a full refund. I would not recommend to anyone.

I’m only giving it one star because i can’t leave it negative stars. They promised delivery on the right day multiple times (I double-checked to make sure they got it right), and they messed it up and never made it right. Still waiting to be reimbursed but i’ve stopped expecting my money back. They have got to be the most unprofessional company. I can’t believe more people don’t know not to order from them. Could not recommend them less.

I must say first that I've always thought highly of this company and I could eat their berries without even having an occasion to. However, at this time I can't say that I feel the same anymore
I feel totally let down. I purchased an order to be delivered December 5, 2 days ago and haven not yet received them and when trying to reach customer service that's suppose to be available 24/7 you can't reach anyone.
At this moment I feel like I'm pretty done with shari's berries

Showed up at 8:30 at night. The balloon I ordered never showed up. Tried call and inform them, nothing. Emailed them and no response. I will not use them again and i strongly that you don't. horrible customer service.

Texting customer service transfers me to a human who never responds. This happened twice. I called and left my number for a callback but never got one.

I had opened our holiday strawberries for a party. They were sweating and some were broken. The eyes in the turkeys had dropped off so we couldn’t use them. They were also pretty sticky. It was just sloppy. We tried to eat a few but everyone said they tasted weird so we ended up throwing them out. It was just a disappointing experience and unlikely we would order these again. Especially for the price and the lack of any customer service response. I’d like a refund to be honored based off their customer promise on the website. Unlikely.

I ordered a fruit and sweet basket for my family after the passing of my aunt. Upon delivery, they received a flat box, not at all what I paid for. Customer service is out of the country and of little help. 1.5 hours for a supervisor, and still no response.

Do not order from this company!!!!!!! I purchased an order that was over $100 for my sister‘s birthday. It was suppose to be delivered on her birthday.. when I reached out to them to find out, what time were they coming? They told me that they weren’t coming, but they could give me a refund. It would just take 3 to 5 days to get the money back. My sister‘s birthday was ruined. It was a guaranteed order to be delivered on a certain date.

Horrible service. No kind of communication. Doesn’t email you updates. I’m mad there is no 0 star option. Customer service will continue to send you down a rabbit hole instead of returning your money. They didn’t do anything after I purchased the service. I actually thought I was ordering thru edible arrangements but it was Shari’s. Horrible service!!! Do NOT USE THEM!

Berries were delicious. Chocolate was aweful. No flavor and lacking in thickness.

Never received item. Paid $70 for 12 strawberries to be delivered at a certain date. Was not delivered. Then told me would be delivered next day. Was not delivered. Customer service could not tell me why, would not try to reach florist and find out any information. Told me I’d receive a partial credit and a ‘savings pass’ by email. Not only did I not receive the refund and savings pass I never was emailed updated delivery info. Will never use again. Do better Sharis Berries

I don't know what has happened..but this company is not the same! The strawberries are small..sour..and the chocolate taste nasty! Over priced and when you have to depend on 1-800-flowers for delivery..might as well forget it!! They SUCK..they use Door Dash for delvery..so the berries are not kept cold...add on's like balloons missing!!! NEVER AGAIN!!! ULGH!!!!!!!

Absolute worst experience I ordered something two weeks ago to get delivered to my daughter for Halloween and at 8:30. They told me they attempted but they cannot tell me how they attempt my daughter never received an email or a phone call. I will never order from them again save yourself and find a different company because they do not deliver.