Berry Croydon BMW Reviews 

Sales person was great, all the way through to the final stages of purchase. Highly recommend buying a BMW from them. Honest people, honest prices and honest services. One little improvement would be to give people the priority that had pre booked appointments.

Heena Javaid and her team were professional and extremely helpful throughout my experience

Excellent service from Jake regarding my MOT for my existing car. Likewise excellent service from Tom, Janesh and Cara regarding the purchasing of my new car. I always trust Berry Croydon to maintain my cars and I have not been disappointed by their service.

What should be an exciting experience buying a new car turned out to be very disappointing experience!
I had already seen the car advertised for £24.777
FH71MYO I asked Shannon at sales team if £24.500 would be considered as I had made arrangements to have someone fly from Scotland to drive my new car back ! I asked Shannon would it be possible to speak to her manager to enable me to move forward with my plans I received an email letting me know the car had increased by over £2000 the very next day !
I found this dishonest manipulative and shows completely no regard to the customer !
If they are willing to remove goalposts before a sale is even complete imagine what kind of treatment you would get afterwards! My advice to anyone considering buying from them be very careful think twice get everything in writing before trusting them
with your money
I would not recommend them based on how my situation was handled!

Very nice reception when I arrived and Toni the sales lady was great to get me a coffee !! Not pushy at all we had a nice test drive and a chat with the Guru and yes I decided to go ahead with the car

I have been sold a car with multiple minor damage having originally been told by the sales assistant Mohammed that the car would be inspected by the BMW team and any damage repaired prior to delivery, as has been my past experience of BMW dealers for over 25 years. During my inspection of the car at Croydon it had been raining, and the raindrops masked the damage. Not that it should have been my responsibility to point out these issues.

On my visit to inspect the car I did notice that the front driver’s seat was torn. It was also apparent that there were coffee stains on the arm rest and seat edge, and debris in the cup holders and compartments despite the fact the car had supposedly been valeted. The wheels were also in need of attention due to curbing.

I rejected the car and Mohammed agreed to sort out the issues and deliver the car upon resolution.

Upon delivery of the car I noticed that the nearside rear wing had a bodge repair and had been touched up in an unprofessional manner.

I phoned from my drive with the delivery driver in attendance and BMW Croydon agreed that if I got the repair done, they would refund the cost. At this time, it was also apparent that the drivers rear view door mirror had multiple scratches and required repainting.

This was all completed and the cost refunded. However, the repair specialist pointed out that there were two shallow dents in the lower boot lid and subsequently pointed out damage to the rear bumper which had a bump, and a crease, again touched up in an unprofessional manner.

BMW Croydon agreed to pay for the dents and this has been refunded. However, they have refused to pay for the bumper repair stating ‘I did not agree to a 3rd repair bill; we will not be covering this one. I feel that we have been more than fair by already covering £714.

Apparently its ok to sell me a premium car that cost 53K with damage, on the basis that Berry paid for some of the repairs, and I am supposed to be grateful for this bearing in mind that I have been sorting out what Berry should have done in the first place.

Wont be buying from Berry again.

What should’ve been a simple repair turned into a 6+ month ordeal due to poor advice, incorrect part numbers (provided by them), and complete lack of ownership. No one took the time to properly investigate the issue—just repeated the same excuse based on one manager’s opinion. To top it off, my coolant wasn’t even topped up or bled properly when I collected the car, causing more issues on the way home.
Terrible service, poor communication, and zero accountability. Avoid if you expect professional care or basic attention to detail.

Very helpful and communicative. Swayze is the guy! Answered all my questions and very positive! Great experience and great service

Recently purchased an approved used BMW from this garage which was advertised on the official BMW website without mention of any additional fees. We were subsequently told that an additional administration fee of £179 would be added to the advertised price. This shows a lack of transparency on the official BMW site which should clearly state if any additional charges are to be applied and smacks of sharp practice which does not give a good impression of this BMW dealership.

We have recently purchased a vehicle through the mobility scheme and i must say the whole process from choosing the vehicle and receiving the vehicle was a lot easier than i expected . A special thank you should go to Heena Javaid who dealth with our claim , she made the whole process stress free and easy for us . We really appreciated the hard work she put in . Well done Heena ! you are a asset to BMW.

The team at Berry were very thorough and honest , very good customer experience and would recommend them in the future.

Great service, Cara really helped up make it an even more special experience! Thank you.

Booked my car for its first service and checked in online as requested. When I got there their systems were down. After a long wait they took the keys, confirmed the price and told me to await a call for collection at the end of the day. They messaged me for payment at around 3:30pm which I did straight away online but was unable to get through to a service agent to confirm collection. Jordan called me at 3:48pm to confirm a collection at 5:30pm and told me that the car would be washed and ready. When I got there there they had only a couple of people serving so had to wait in a queue for 30mins. Finally I was taken to the car which couldn’t be found because it still inside the service yard. When it was handed over it was unwashed. The excuse was that the car wash guys were out of time and had now gone. That was it. £400 for oil and filter change and returned the car unwashed and uncleaned

The whole experience with the service team was pathetic and unprofessional. This poor experience with this after sales team is not the first time in my two year ownership of the car.

Berry Thames Ditton:
An excellent, highly professional and inclusive service. Because of this, I am purchasing my 4th car from them. I would wish to make special mention of Edwin, Lonnie and Shirin - an excellent team.

I have been a BMW owner for over 32 years and most of these years, I have been looked after Jason and his team. Very professional, honest and well looked after from sales to after sales. Experience couldn’t be better! I have another BMW on order, sales took two days to complete- everything was thorough negotiation process was competitive and straightforward. Thank you Jason and Lucy for looking after me. Thank you Berry’s Thames Ditton- keep up the good standards, you deserve all the success!

Visited Berry’s BMW Croydon on Saturday with my brother and cousin, highly interested in purchasing a 2024 BMW M4 Competition. Our sales rep, Tony, was approachable but clearly lacked knowledge about performance vehicles and seemed inexperienced. Despite this, we proceeded and requested a test drive — surprisingly, Tony was reluctant and expected us to commit to the car without one.

After some negotiation on a purchase price, she consulted with her manager — an Asian lady with blonde hair — who approached us with an unprofessional and dismissive attitude. She stated outright that she didn’t want to “waste time” and refused to consider our offer, undervaluing our part exchange and suggesting we sell it elsewhere. Her manner was rude, condescending, and made it clear we weren’t being taken seriously.

We had intended to give Berry’s our loyalty as our local BMW dealer, but the poor attitude and lack of basic customer service changed that. We left and the same day travelled to Colchester BMW, where we finalised a deal with ease — their professionalism and customer care were night and day compared to Berry’s Croydon.

If I could leave zero stars, I would. Hands down the worst dealership experience I’ve had. Management seriously needs to review their approach to customer service — that manager in particular has no idea how to speak to or treat potential buyers

Had an amazing experience at BMW! From start to finish, everything was smooth, professional, and beyond expectations. Huge shoutout to Lucy and Mizan — they were absolutely fantastic. Lucy and Mizan was super knowledgeable and patient, answering every question I had with genuine care. Mizan made the whole process feel effortless and really went the extra mile to make sure I was happy.
If you’re thinking about getting a BMW, I highly recommend visiting this location. Ask for Lucy and Mizan — they’ll take great care of you!

Isaac took time to explain all of the details. And answered all of the questions that we wanted answered.
He is extremely knowledgeable and focused on getting the best deal possible for us as customers.

If you dont want to be ripped off, never visit Berry Croydon BMW.
Rear windscreen replacement costs me
£1832. On the BMW AJ66 year.
Very unprofessional and unreasonable price…

Joseph and Isaac were consumate professionals in every sense of the word.
The level of detail the both of them gave me was extraordinary, and they both made me feel very comfortable in entering into an agreement with BMW
They are a credit to your team
Many thanks
James Davies