Berry Thames Ditton BMW Reviews 

I was dealt with extremley well and professionally. The purchase experience was very good. I was dealt with by great people, nothing was too much trouble.

I found the process of finding the right car simple, easy, and completely stress-free, thanks to the outstanding service provided by the team at Berry Thames Ditton (BTD) BMW.

Having visited several different dealerships, BTD BMW stood out as by far the friendliest, most knowledgeable, and supportive team of them all.

A special thanks to Claudiu, who guided me through every step of the selection and purchasing process with professionalism and care.

I'm now looking forward to picking up my new car in just a few weeks!

I would highly recommend BTD BMW to anyone in the market for a new car.

Busy but not rushed. Relaxed but professional and business like. An excellent experience from Alex and Ben on the front desk who followed up my requests to ensuring I had the right information for my appointment with Richard. Richard was well informed and knowledgeable about the vehicle and related matters but where it mattered most it was clear he wanted to make sure I felt that I was making the right purchase for me. I have no hesitation in recommending Berry At Thames Ditton.

UPDATE!
So it turns out these were empty words. Berry Motors “investigated” and found that we should have removed any possessions from the car before it went in for bodywork. Of course, we were never asked to do so and never imagined anyone would be rifling through our gloveboxes. One member of staff half heartedly said he’d look for them and subsequently offered us someone else’s sunglasses. There’s been silence ever since. I’m still saddened that we’ll be ending our relationship with Berry Motors on this note.
ORIGINAL REVIEW
Our car went in for body work and whilst it was there a pair of expensive prescription sunglasses went missing along with some other less valuable items. Despite repeated phone calls they have not taken this seriously, they delayed to begin with by saying they had to follow up with absent employees but never came back to us without being chased. They have washed their hands of it and refused to consider compensation. After many years of decent service from them this has left a very sour taste.

SOLD ME A PREVIOUSLY CRASH DAMAGED BMW - KF21 AUR - VIN: WBS42AY040FL63087 - THEY HAVE PUT THIS FAULTY CAR BACK UP FOR SALE IN LESS THAN A WEEK OF ME RETURNING IT

Car has been in an unrecorded accident, please see attached pictures for faults. The laser lights are fake, and there are several wires and sensors cut and hanging out. The front crash bar has been replaced with a piece of plastic and is secured with zip ties. Paint bubbling on front bumper, parking sensors were out of place so they fixed them in with double-sided tape, metal screws found in diffuser and much more.

Berry Thames Ditton BMW SOLD ME A CRASHED BMW M3 (KF21 AUR).

BERRY CO PART BMW, UNDISCLOSED ACCIDENT DAMAGED VEHICLES

GO AND BUY FROM SYTNER BMW GROUP RATHER THAN THESE CROOKS!

USED CAR SALES MANAGER NEVER REPLIES TO EMAILS OR CALLS!

After just seven days of ownership, we discovered multiple safety issues that put my family and me at serious risk.

The vehicle had been heavily modified and was previously in a crash none of which was disclosed. Issues included:
• Metal screws in the diffuser, posing a serious risk of tyre punctures
• Safety sensors and wires cut
• Crash bar replaced with a plastic piece, held together with cables
• Poor respray, with bubbling paint
• Fake BMW laser lights installed
• Several screws and bolts missing throughout the car

Stay away from this dealership. They are knowingly selling damaged and modified cars without disclosure. Avoid at all costs.

Terrible Company to deal with went back on an agreement after taking a deposit, definitely no thought given to the customer!! It’s seems they don’t like a negative review and have the capability of getting it removed!! Avoid!

We were looking to purchase a new mini countryman, we visited the 2 local Mini dealers Sytner Cardiff and Sytner Newport, we ended up leaving a deposit with the Cardiff branch and was told our mini would be ready to collect in a week. After chasing back and fore and constantly being lied to by the dealership manager, a month later we were told our mini was ready for collection. When we visited the Cardiff branch to collect we were told there had been a recall and they could not tell us when the Car would be ready??? I then spoke to Joseph at Thames Ditton Mini, what a difference, Joseph found the exact car we wanted, brought the delivery forward a month, constantly kept in contact with updates and restored our faith in purchasing a Mini. From the beginning to the end Joseph was brilliant and a pleasure to deal with.

I had a very good experience at Berry Thames Ditton BMW. I was able to test drive the car I wanted to purchase and Sheldon King was very helpful explaining everything in detail and the entire process was smooth and enjoyable.

I had an excellent experience working with Jordan J Paul. He was incredibly helpful, professional, and patient throughout the process, answering all my questions thoroughly and making sure I felt comfortable at every step. Their approachable and understanding nature truly sets them apart. I highly recommend Jordan to anyone looking for a seamless and stress-free car-buying experience!

Bought a fabulous approved used mini from Berry’s Thames Ditton on Saturday. It’s a great car and in lovely condition. Karl was brilliant from the first phone call to taking ownership on the day. Due to a long journey and care commitments Karl ensured we were able to test drive and take the car home on the same day, he really went the extra mile to get this sorted for us and I can’t thank him enough for that.

Exceptional service all round in particular the sales manager, Tom, couldn’t have been more helpful. Him and the rest of the team went above and beyond to ensure the handover was as smooth and exciting as possible. Can’t thank them enough. Would recommend to everyone.

Best experience after yrs of garages being recommended to you . Thank you so pleased first time I have thought how professional everyone is and a pleasure not to feel robbed driving away with a smile

Met my requirements when trading in my car and was very helpful. I look forward to collecting my new car asap. Cheers Steve Edgson

A wonderful experience from start to finish. All the staff were incredibly friendly from when I entered and I wasn’t even waiting 5 minutes before they were ready to see me . Lucy that helped me with everything was particularly great as her attention to detail and efficiency stood out. She also showed a genuine interest in helping me find a great car. I was very happy with the experience

Excellent service from Richard locating the car we wanted and sending video

He made selecting the car while being hundreds on miles away very easy

I recently purchased a new BMW M3 from Berry Thames Ditton, and the experience was nothing short of exceptional. I was greeted with professionalism and genuine enthusiasm for the brand. The team made the entire process seamless, ensuring I was well-informed and comfortable every step of the way.

My sales consultant, Michael Anthony was incredibly knowledgeable about the M3 and took the time to understand exactly what I was looking for. I also met with Lucy Donnelly and Cameron Simpson, Business Manager and the team was incredibly helpful. They went above and beyond to find the perfect model and even arranged a test drive at very short notice.

The communication was clear and timely throughout the entire process, and the staff was always willing to answer any questions I had. When it came time to finalise the purchase, the paperwork was handled efficiently, and I never felt rushed or pressured.

Overall, the level of service I received exceeded my expectations. I highly recommend Berry BMW to anyone looking for a premium buying experience.

Thank you.

Berry Thames Ditton broke the bonnet catch accidentally during the service, so the bonnet was partially open on the driver’s side. This was definitely not the case before the car went in for service.
When I tried to get them to fix it, they said that they had replaced it with a brand new one, but that the car was misaligned and may have had previous body work and so it had broken again.
After I expressed my disbelief, they then offered to try replacing it with another one again after a week. I had subsequently lost trust and thought it was unsafe to drive with just one fully operational bonnet catch.
I took it to a specialist BMW dealer instead, paid for it myself and it was sorted perfectly within the hour, which clearly demonstrated that there was no other issue with the car body work.
Incidentally, it’s a 21 reg BMW, the catch doesn’t just break with normal wear and tear.

The staff were all knowledgeable, friendly and enthusiastic. We felt that we made the right decision based on all of the input that we got