Best Buy Reviews 

I think one star is generous. When I bought a Samsung Phone at Best Buy, I asked if the Protection Plan covered having the Geek Squad switch my data from the old phone to the new phone. I was told that it did. After waiting well over an hour for Geek Squad (yes, I was a walk-in) member, I was told the Protection Plan would not cover it. I spoke with a manager who said it was policy. I was lied to by the Samsung saleman about the protection policy Since that Policy money goes to Best Buy, if Best Buy cared at all about customers, their policy would be to give me a managerial override. Their customer service is the worst of any store I have gone to. When they told me they could switch my data for $40.00, I literally laughed. It took me a long time, but I used Smart Switch. t. They could improve by taking lessons in customer service from Publix. They do not care about their customers and I don't think they will change. Besides, a restocking fee for something they probably sell as open box or at their outlet is another way to bleed the customer and discourage exchanges. That charge is the only reason I kept the phone.

We bought a new laptop and told the salesman we wanted the Geek Squad to come out and set up the new computer and transfer documents from the old one. He set us up for a membership instead which we bought because we didn’t know that didn’t cover the Geek Squad. He should have known though! We went to schedule our service in the store and found out the mistake. So, we had to get a refund for the wrong service and instead paid for the tech to come to the house which we scheduled. We waited two weeks for a tech and got an email stating they would be out from 2-4. That went by and called customer support only to be told it would be from 4-7 now. She stated she promised he would be there by 7. Well, 7:30 rolled around and no tech. Called again only to be told he went home and it would have to be rescheduled. I never received any text or call about being late or rescheduled after I waited for 7 1/2 hours. Virtually all day! The support then told me I’d have to wait 2 more weeks for the tech to come out. I asked her when they planned on telling me that. And all I got was I understand your frustration. So, we took the computer back for a refund. Very poor service! Will never buy from there again.

I have had enough of ordering things from Best Buy. Nothing but a hassle. Back in April I purchased a sound bar online and it never worked correctly and finally after a month jad to take it back for a refund. Then this July I purchased a 32” tv which came from tv outlet. On July 21 I called to see where it was and a customer service person from t outlet said that canpar tried to deliver it on the 14 & 15 but to no avail. However I was never told that it was sitting at a depot to be picked up. If I hadn’t of called I would still be waiting. And this was after paying a delivery fee as well. I don’t know how a reputable company like Best Buy can deal with such incompetent suppliers! Never again!

I called about recycling a TV. I was very specific about the brand, size, and store that I’d take it to. I was told that there would be no charge. I was charged $29.99.
I used their chat customer service, but got the normal response-there’s nothing I can do about it, someone made a mistake.
Their free recycling service is a SCAM.

Appliance purchased in May was scheduled for delivery July 14. No space on the truck, rescheduled for July 21. Just bumped again - no room on the truck. Now delivery scheduled Aug 5.

I bought an ASUS A16 LAPTOP and we never opened it or anything and 10days later after returning it we get a package back saying it's wrong laptop in the box conveniently so now I'm out of my money plus a laptop I sent back this is unacceptable and police have been notified

It reached on 8th day. Thank you. My experence is that the item transfer only on week-end. I have made online order to Gastonia Best buy shop/store and they are sending past 8 days. There no proper update on delivery date. Just changing the date.

Bought LG inverter dryer March 2025. It stopped working early May 2026. I have had 6 appointments over two months period and they still have not replaced it. Geek squad appliance Appointments are 7am -7pm so you have to take whole day off. They do not tell you in advance. I have missed work. I have spent hours on the phone. They just string me along. One time they were a no show. COMPLETE LACK OF CONSIDERATION. I will purchase stuff elsewhere now. And NEVER purchase LG again. They make JUNK.

I went to South Bay Best Buy to purchase a new iPhone and Jonah the sales associate was patient knowledgeable and respectful.

I got a good deal on a clearance washer and it works great

BestBuy's delivery doesn't feel like coming to my small town either. But they wont tell you that. I spent an hour and a half trying to order two things, contacting their useless chatbot, calling customer service, and being referred to a more complex customer service just to be told the sellers don't ship to my town. Instead I was attempting to order just to be shown errors, website crashes, account that ceased to exist, slow responses and so so much more goodies.
I didn't see a zero stars option.

I am only writing this review on Trustpilot because you cannot give any feedback to Best Buy about their recycling program. Which sucks. This company sells millions of devices with lithium-ion batteries but they no longer recycle them. It is egregious behavior.

I like BB as a place to buy my electronics and I have had good experiences with them doing so, but not taking the responsibility of recycling what they sell is beyond the pale. You are not supposed to dispose of lithium-ion batteries in regular garbage but when it becomes too difficult to do the right thing, humans will take the path of least resistance. I was even told by a BB employee that common alkaline batteries need to be individually bagged to be accepted by Best Buy now! WTF? (You can actually tape the ends of these batteries to prevent any sparking or combustible mishaps - you can also throw them in the regular trash but that still feels wrong.)

Do not, I repeat do not place a pick up order unless you want to wait for hours for it to be ready for you to pick up.

Order your TV and stereo equipment from here instead of the big "A". Trust me I put won't be sorry!

I ordered a 100 inch Hisense television from Best Buy with home delivery, unboxing, assembly, and placement on my stand.
Delivery was confirmed for July 13 between 3:00 p.m. and 7:00 p.m. Nobody arrived. Nobody called.
I contacted Best Buy three times during the delivery window. Each representative told me the delivery was still scheduled and instructed me to continue waiting.
The following day, the appointment page still displayed the expired July 13 appointment. I then spent approximately one hour on the telephone with another Best Buy representative while she contacted Best Buy’s third party delivery company. I was promised calls from both the delivery company and Best Buy within 30 minutes. Neither called.
Instead, Best Buy sent me an email rescheduling the delivery to July 27, with a twelve hour arrival window from 7:00 a.m. to 7:00 p.m. Nobody asked whether the new date was acceptable.
I called the delivery company myself and rejected the new appointment. Best Buy dispatch then contacted me to confirm cancellation.
The television was never delivered. Best Buy wasted two days of my time, repeatedly supplied information which proved false, failed to honor promised callbacks, and moved the appointment by two weeks without my consent.
This was not a single delivery error. It was a complete breakdown in scheduling, communication, contractor management, and customer service. I cancelled the order and will purchase the television elsewhere.
I would not trust Best Buy with another large item delivery
The situation continued after I posted my original review.
On July 14 at 1:43 p.m., a Best Buy dispatcher named Nick called and verbally confirmed cancellation of the order and a refund to my original payment method. I received no written confirmation.
On July 15, Best Buy posted the full charge to my Apple Card. The charge pushed the account over its credit limit. I disputed the transaction with Apple, which later applied a provisional balance adjustment. That adjustment came from Apple, not Best Buy.
At 9:38 a.m. on July 15, a Best Buy representative named Candice said the order was in pending cancellation status and that Nick had entered a “cancel in transit” note. She said the television originated from the Abercorn Street store in Savannah and that the process would take 24 to 48 hours. She said she would follow up with the store if the cancellation had not completed by the end of the day. I received no follow up.
On July 15, the order still showed “out for delivery.” On July 16, it continued to show “out for delivery,” together with the contradictory instruction that I needed to schedule delivery.
At 2:40 p.m. on July 16, another representative, whose name sounded like Denis or Dennis, said the cancellation had to be “pushed through the system.” He promised a confirmation email within 15 minutes and a refund within 24 hours.
At the time of this update, Best Buy has provided no written cancellation confirmation and no refund. Denis’s statements are another promise, not evidence that the issue has been resolved.
Best Buy failed to deliver the television, failed to communicate, rescheduled without approval, failed to process the cancellation, charged my account after verbally confirming cancellation, and has still not refunded the money.

If I could give them a below zero Mark, I would horrible customer service I ordered a product online and before the product is even shipped I can’t cancel it. They told me there’s no other way to do this so ultimately I have to pay for a product that’s gonna come that I don’t need. The customer rep that I talk to One was in United Kingdom and one was in Guatemala. There is no people in the United States anymore that can handle customer service reps. At an American companyCan treat Americans like this.

Zero stars. Our refrigerator went bad. Purchased a new one. It was delivered, not even 30 seconds after the delivery men left the refrigerator did not work. We looked up everything that it could have been and it still didn’t work. This was Saturday. Called bb and they told us we had to wait until Monday to call to get an exchange. Which really is unacceptable, when this was not our fault. Called Monday, earliest delivery was Thursday or Saturday. We now are out a fridge in super hot weather living out of coolers. They had zero compassion, zero urgency to help get a new fridge to us any faster. No compensation. They really were just trained customers service reps who weren’t willing to speak to anyone else to help expedite the situation. Will never purchase from them again. I’d suggest going somewhere else who has better customer service.

I called the store to see if they sell USB drives so I can store some information from my phone they said yes they did I asked if they had support someone there who can help me being that I'm not that savvy they told me yes and indeed they did however when I got to the store that wasn't the case so I had to make a trip back up there and the girl assisted me and how to do that okay so I needed another Drive for my other phone and the product is by ScanDisk oh it's so simple you can just go to all the Geek Squad to help you okay is there a charge for Geek Squad oh yeah there's a $40 charge for Geek Squad what you mean to tell me purchase of product from Best Buy then you going to force me to go to Geek Squad in order to get a little bit of tech support that you guys could give me I said I'm not paying them no $40 so try to do it on my own found myself going back to the store again no mind you I have a concussion I have a lot of things on my mind and things don't register the way that they should so you might say they discriminated against my disability okay how are you going to force me to spend my money with Geek Squad because you guys have a contract with them and put them in your store I'm not going to spend 40 extra dollars to just get a little bit of tech support in which Best Buy could have provided that thank God for common sense so I Googled if there was a number for scan disk cuz the print is so small on the packaging and they sure don't tell you oh well why don't you reach out to scan disk and they can help you know they want you to go to Geek Squad this is a bunch of hogwash foolishness and ratchetness I've never seen you purchase some type of electronic from store and he couldn't give you any tech support I seen I said so if I purchase anything in the store and I don't know how to use it you mean to tell me I have to go to Geek Squad oh no not everything all nonchalant it's ugly it's ratchet and it make me don't want to do this business with Best Buy anymore

1st, you won’t ever get to speak to a real person if Best Buy account tracking indicates your 77” tv was delivered!! One site said delivered tomorrow, account says complete and delivered. If… I take door #1. I sit at home all day from work and it may or may not be delivered, or door #2 and wait again tomorrow to see if it’s going to be delivered! However, I could sit at home away from work to wait on my Tv to be delivered, signed for and it doesn’t show up at all because someone delivered it maybe, but no indication it was being delivered Sunday, July 12, 2026!! They will email my inquiry in 24-48 hours so I’m not going to speak with a real person! Trust me … for your sanity don’t order from Best Buy if you can’t walk in and pick it up which I can’t I’m 2 hours away!!!! Never ever again!!

What went right? 1) My husband did the measurements, and he cut it close. He only allowed for an extra 1/2 of space to fit. Delivery guys refused to even try to get the appliance in, even though the space was 1/2 in bigger than item. When we destroyed our door frame to give them the extra space, they said that they were going to leave because they could not wait - mind you we had an original 12 hr window that dropped to a 4 hr window. They were here for 15 minutes & were trying to leave. Nothing on the website says to give a minimum 1-2 inches extra space like the delivery person was saying. We finally convince them to try & surprise, it slid in easily. THEN they left without cleaning water on the floor from removing the old appliances, left garbage everywhere, did NOT hook up the water line like they are supposed to, and did not clean the appliance door. It has marker everywhere. In ADDITION, they left without telling us how long to wait before plugging in the refrigerator. Depending on how it was transported, we are supposed to wait a certain amount of time before plugging in or risk damaging the compressor. Horrible experience, Best Buy customer service was NO HELP. Will NEVER buy anything from them ever again.