Best Buy Reviews 

I am extremely disappointed with my recent experience with Best Buy regarding my order for an LG television.

What should have been a simple TV purchase turned into a series of service failures involving pricing issues, delivery failures, installation disruptions, poor communication, and a lack of accountability.

I initially attempted to purchase the TV online during the Memorial Day sale but encountered issues completing the transaction. By the time I was able to finalize the purchase in-store on May 27, the promotion had ended. I was not clearly informed of the sale cutoff and ultimately lost the opportunity to purchase the TV at the promotional price despite attempting to do so during the promotional period.

I was originally advised to pick up the TV in-store. Because I am pregnant and unable to lift a television of this size, I arranged for someone to assist me. After making the trip to the store, I was informed that the TV was not actually in stock. As a result, I had no choice but to arrange for delivery. I was then advised to return to the store again, which was no longer practical since I no longer had assistance available to transport such a heavy item. This is precisely why I selected delivery in the first place.

The TV was scheduled for delivery and installation on May 29. I arranged my schedule accordingly and paid for installation services. The delivery never occurred, causing me to miss a planned installation appointment and waste both time and money waiting for a product that never arrived.

On May 30, I contacted customer service and was informed that my issue had been escalated and that a replacement order had been submitted. I was provided a reference number and told I would receive a follow-up call or email within 48–72 hours. No follow-up was ever received.

On June 2 at approximately 2:00 PM, I called again seeking assistance and specifically requested to speak with a supervisor. Instead of being connected to a supervisor, I was transferred between multiple agents and departments without receiving the escalation I requested.

During that call, I discussed both the replacement order and compensation for the inconvenience caused. I was informed that a $60 credit had been processed and was provided a confirmation number. I was also advised that I would receive a follow-up call within three days to confirm receipt of the television and process an additional $40 credit, bringing the total promised compensation to $100.

To date, I have not received the promised $100 credit. The initial $60 credit has not appeared, and the additional $40 credit remains unresolved.

I was also provided a new replacement order reference number.

To make matters worse, FedEx later informed me that they had not yet received possession of the package and advised me to contact Best Buy directly because the item had not been handed over for shipment. This left me with no clear delivery timeline and no reliable information regarding the status of my order.

At this point, I have experienced:

• Loss of promotional pricing despite attempting to purchase during the Memorial Day sale

• An unnecessary trip to the store for an item that was not actually available

• A failed scheduled delivery

• A missed installation appointment that I planned and paid for

• Multiple customer service transfers without resolution

• Promised follow-ups that were never completed

• Failure to provide the promised $100 customer service credit

• No clear shipping status or confirmed delivery timeline

As a customer, I expected far better communication, coordination, and accountability from a company of Best Buy’s size and reputation.

I am requesting a fair resolution, including:

• Completion of the full $100 credit that was promised

• A price adjustment or credit to honor the Memorial Day promotional pricing I originally attempted to purchase under

• Additional consideration for the failed delivery, installation disruption, unnecessary store visit, and the significant amount of time spent attempting to resolve these issues

• A confirmed and accurate delivery timeline

Due to this experience, I will be taking my business elsewhere, including Walmart, PC Richard & Son, and Amazon, where I have not experienced these types of issues.

This experience has been frustrating, time-consuming, and far below the level of service I expected. While some individual representatives genuinely attempted to help, the overall handling of this order involved repeated breakdowns in communication and follow-through, leaving me to continually chase updates on an issue that should have been resolved much sooner.

Absolutely BRUTAL experience. Received two items ordered through Best Buy. One from a distributor on their marketplace apparently and one directly from Best Buy. Neither worked with my system so I initiated a return and accidentally attached the wrong return labels to each item. By the time I was informed, I was apparently beyond the window to rectify the system and they were willing to do NOTHING, leaving me with an entire Blink Camera system I couldn't use. They they sent me through three different levels of customer service to tell me the same thing and to suggest I go into a store "just in case they can do something" but with no clarification on whether they can, thus suggesting I potentially waste more of my time. Best Buy has gone down hill badly... This is the kind of customer service I'd have expected from an ecommerce company in 2,000, not 2026. FAIL.

They sent me the wrong laptop, way too big. I never ordered that size. When I tried to exchange it for a smaller item they said it was too late as it was more than 14 days. I understand if I was asking for a return but I was buying another laptop. Stay away!

I was kicked out for no reason other than possibly looking like someone. I pay for everything I get there, I spent thousands of dollars the past month and this is how I’m treated. The manager said their security camera video isn’t that good. Well why wouldn’t you fix that problem. That’s what you sell! Don’t wear a Miami dolphin hat there, you might look like someone and get kicked.

I purchased a Yamaha AV Receiver online from Best Buy online for $749.99. I got a Best Buy receipt and paid via paypal. Paypal paid bestbuy.com. The item stopped working days later and I called Best Buy for an exchange. They would do nothing. They said a "third party seller" sold it to me even though paypal paid BestBuy.com. They gave me the number of the "third party seller" and they would do nothing either. I put it in dispute with paypal but Best Buy is fighting it. All I want is an exchange and Best Buy refuses to do anything. BEWARE - THIS LARGE CORPORATION is VERY DISHONEST.

Best Buy Rochester MN. We bought over $10,000 in appliances in mid April. Delivery to be June 17. Sales said they would sit on the products till delivery time. June 16, no word from the delivery company. We called. They said it is scheduled for the 17th. They will call us 1 hour before. We called at the end of the day and were told it would now be July 8. We have an Air BNB. Not working for us. we have been on the phone for hours. The said the products were in a store 5 hours away. I said I would drive there to get them. The next day we called to confirm they are in the store before I give up 1 day of my life and $200 in fuel to go get them. The guy said they are not in that store. Around and around we go. DO NOT BUY FROM BEST BUY!

If I could give this worthless company, one star I would. Customer Service… It’s a joke what Customer Service you get an AI phone that doesn’t understand anything that doesn’t put you in contact with a human. If you call back about six times you may finally get a human, but it’s not a human from the store that you think you’re calling. It’s some generic call Center that doesn’t really answer anything gives you terrible advice. I would return this item in two seconds and buy it from somewhere else except I’m not the one that purchased it. Absolutely repulsive Customer Service.

My printer broke down. I really needed one quickly. I found bestbuy.com could deliver one by next day delivery. But it didn’t happen that way. Email notification states there’ll be delays. I feel like I have been had. I wanted to cancel the order but I couldn’t find a way to do so. It’s really frustrating.

This hoover I purchased was a load of rubbish had no cleaning power I’m a elderly lady not a lot of money to spare how can you put this hoover up for sale
So disappointed

I placed an online order specifically because Best Buy advertised same-day, one-hour pickup. Hours later — nothing. I went to the store in person and was told they had the phone but it wasn't ready. What exactly is the point of ordering online?
I'm traveling. I don't have the luxury of sitting around waiting for a system that doesn't work. I had to cancel the order entirely because your "guaranteed" pickup window was meaningless.
Here's the kicker: I could have walked into the store, bought the phone off the shelf, and been done in 10 minutes. Instead I wasted hours waiting on a promise Best Buy had no intention of keeping.
Don't advertise one-hour pickup if you can't deliver it. This is false advertising dressed up as convenience. I won't be back.

Subject: Complaint Regarding Best Buy Order and Misleading Refund Guidance

I am a customer from Brazil and I am filing this complaint regarding the way Best Buy handled my order and refund request.

On April 29, 2026, I placed an online order for three WHOOP bands through Best Buy's website. The estimated delivery date shown at the time of purchase was May 1, 2026.

On May 1, I received an email informing me that only one item would arrive on May 1 and that the remaining two items would be delivered on May 3.

My return flight to Brazil was scheduled for May 2.

I visited a Best Buy store seeking assistance. Store employees informed me that because the order had been placed online, they could not help me and that I would need to contact Best Buy customer service by phone.

On May 2, I called Best Buy customer service. I explained the entire situation and informed the representative that I would be leaving the United States before the remaining items arrived.

The representative told me that situations like this were common and instructed me to wait until the packages were delivered on May 3 and then call back on May 4 to request a refund. I specifically asked whether there would be any problem obtaining a refund later, and I was assured there would not be.

Following Best Buy's instructions, I called again on May 4. The representative stated that a case would be opened and investigated and that I would receive an email regarding the refund process.

A few days later, I received an email denying the refund.

I called again and was told that the matter would be reviewed and that I would receive another email within approximately three days. No email was ever received.

After waiting several weeks, I contacted Best Buy again and was ultimately informed that the company would not provide any refund and that there was nothing further customer service could do.

I believe I acted reasonably and in good faith throughout the entire process. I followed the instructions provided by Best Buy representatives and relied upon their assurances when deciding how to proceed.

Had I been informed from the beginning that no refund would be considered, I would have explored alternative options immediately.

I am requesting a fair review of this case, including access to the recordings of my customer service calls and reconsideration of the refund request for the items that I was unable to receive due to the delivery delay and the guidance provided by Best Buy representatives.

I have records of all customer service calls, emails, order information, and delivery notifications and am prepared to provide them upon request.

Thank you for your attention.

Sincerely

Bought Airpod Pro 3 that was refurbished but never disconnected from some unknown individual. They wanted be to wait 3 business days to talk to the third party vendor. Meanwhile I have some creep tracking the airpods to my house. Talked to customer service and they said sorry about your luck. Was supposed to have a call back from a supervisor and NOTHING! They don't care about your safety or anything else. Can't even call the store front to see about my parcel being shipped out(I didn't want it at my house another minute). Checked the tracking number and after 2 business days it's not been shipped out. Now I have to physically go to the store and deal with this crap. I WILL NEVER BUY FROM BESTBUY EVER AGAIN! I would rather pay an extra $200 for an item then to buy there. Save yourself the headache.

I am looking to buy a new laptop. I called Best Buy to see if I could schedule an in-store appointment with a sales consultant to discuss different product options, pricing and availability. After 30 minutes I was advised to make an appointment at my local store (Laurel, MD.) with a Geek Squad representative. I went to my appointment today and was told that the Geek Squad was only for service/repair issues. After several minutes of waiting, a young sales person did approach me. He answered a couple of my questions and was unable to answer others. He did, however, spent time espousing the values of the Best Buy Plus service plan for $199. The whole thing was a complete waste of my time.

I bought a 4,200$ graphics card in the US. I took it back home (I am a student in the US).

When attempting to install the graphics card, it wasn’t working and after many attempts I took it to an expert for inspection. He looked inside the graphics card (without opening it) to find that there is no processing unit and no memory inside the card. Which means BestBuy sold me a returned item which they did not check. Their mistake cost me 4,200$ and they won’t return it because it’s been over 15 days.

I cannot believe that such high value items can be unchecked and sold and refused for return. The irony is that those cards rarely come faulty, so it’s those who return them early the likely culprits for taking them apart.

Horrific experience, please avoid at all costs.

We purchased a few items from best buy at one time, not including the thousands we've spent here, this purchase was almost $2,000. Within this purchase was a dishwasher which was supposed to be delivered and installed. Best Buy made us wait months for a delivery date. The delivery date came and went with no delivery, no phone call, no reason. We contacted customer support, which within itself is a joke, and received no answers. Best buy's only excuse is they use a third party company who does the deliveries and installs and after best buy collects your money it is no longer their problem, this is what I was told by best buy customer service. They use installs inc. as a third party and I have found installs Inc is an extremely subpar company with a tremendous amount of bad reviews. Best buy left us no choice but to cancel the order. They did offer to drop the dishwasher off on our porch, such a joke it's been a couple days and we still haven't seen the item cancelled and our money refunded so we may purchase from a reputable company. My advice, everyone stop purchasing from best buy and let them dwindle into nothing.

Such a horrible company. Charged me $1600 and said they delivered it. They refuse to give me the item or return my money. Zero customer service. Just talking to AI.

Ordered a washer for delivery, installation and haul away of the old machine. Upon delivery, the technicians refused to install or haul away the old washer, so now I'm stuck with needing to find someone to connect the new washer and take away the old one.

If anyone would like to see my review please look on facebook for Best Buy. To not make such a Long review, just let say that BB lied to us on our accounts. Both my wife and my accounts. We both purchased the Geeksquad and Total protection Plus package. Now when I needed service on a 4k tv I bought in Feb of24 I am told that that was Not covered. I had paid for this coverage for two straight yrs. Now, "oh, sorry that is out of coverage." when just a week before they told me all my products were covered including this tv. And Now they want to charge me Again in July for this Worthless coverage at $200.00. What crooks! This is truly dishonesty and theft.I have been a Loyal BB customer for about 20 yrs and have spent Over $35,000 there. They have really screwed this relationship with a Loyal and Paying customer up. They have lost my business and my wife and I will both cancel our BB credit cards. Sams is only 1/2 mile from Best Buy. What dishonor and dishonesty. All this is my personal opinion based on my experience with BB when I needed to use the protection that I Paid for. No more Best Buy. I caution others, hope you don't get the same or worse treatment from BB. 6-11-2026 Clyde Scurry

I have been a long time Best Buy customer and bought several appliances and a laptop from them over the years. I have bought extended warranties, and most recently purchased the "My Best Buy Total" membership, which seems to be their new protection plan. When my refrigerator stopped working after less than a year, my extended warranty and membership did me no good. Customer service has been terrible from Best Buy, and I still had to go to the manufacturer for all service repairs. Don't waste your money at Best Buy!