Best Kilts Reviews 

22
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Two orders.. Both sent quickly with tracking and exactly as ordered no mistakes and quality is good too... Will defenetly use again and a Scottish company too!! Thank you Best Kilts 💯👍

Company replied

Rated 5 out of 5 stars

Fast and friendly service and always happy to help as kilt I ordered threw my own error and they were happy to assist me to get correct tartan would highly recommend them to friends and family great... See more

Rated 1 out of 5 stars

Picture showed I ordered a kilt and a sporran. Only received the kilt. When I asked about the ordered I was given an email by the director explaining how a kilt should look. I know how a kilt should l... See more

Company replied

Rated 5 out of 5 stars

If you want good quality kilts and accessories at reasonable prices, look no further. Freindly advice over the phone and easy buying with card details. Excellent tracked delivery of orders, backed up... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

Best Kilts features a wide variety of Kilts and Kilt Accessories for all occasions. Whatever your age and size, getting the kilt you are looking for has never been easier. We work with local manufacturers and suppliers to source the finest products at the most competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(22)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Job and would recommend.

Two orders.. Both sent quickly with tracking and exactly as ordered no mistakes and quality is good too... Will defenetly use again and a Scottish company too!! Thank you Best Kilts 💯👍

February 26, 2019
Unprompted review
Best Kilts logo

Reply from Best Kilts

Thanks Alan, we hope you will have great joy wearing your kilt.

Advertisement
Rated 5 out of 5 stars

Heritage of Scotland, 8 Yard Suit

Extremely happy with my purchase, Riccardo was very polite, friendly and professional with his advice and comprehensive knowledge.
The suit arrived a few days later, after initially having to be adjusted due to my height and build.
Incredible quality and beautifully presented.

May 20, 2017
Unprompted review
Rated 1 out of 5 stars

Terrible

Picture showed I ordered a kilt and a sporran. Only received the kilt. When I asked about the ordered I was given an email by the director explaining how a kilt should look. I know how a kilt should look... He gave me no appology. No help at all. I will not be ordereding from them again. I had to dry clean the kilt as well. It smelled terrible.

January 26, 2017
Unprompted review
Best Kilts logo

Reply from Best Kilts

We cannot relate this customer to any customer from our system or order.

Advertisement
Rated 5 out of 5 stars

Wonderful service attitude and very helpful.

Once upon a time three stooges were looking to acquire kilts for themselves. The staff of best kilts helped out immensely and decked us out in the fibest of garments. Professional attitude, helpful service and quality goods. William would be proud.

October 8, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service

It was a great service, ordering and being kept informed.

I ordered the wrong size, but so far the returns process has been great :) Lets see if the Kilt fits me this time... Gutted I'm not a 34" :)

February 4, 2016
Unprompted review
Advertisement
Rated 1 out of 5 stars

Totally misleading images

The MacKeller tartan scarf I ordered was just what I was looking for. A beige, brown and light blue combination to wear with a brown leather jacket and faded blue jeans. Unfortunately, the product that arrived was actually a pale grey, not light blue. I double checked the image on the web site and the thumbnail that arrived with the confirmation email. Very clearly light blue. Very dissapointed by this but hopeful that the company will refund in full and pay return costs given that their images are totally misleading.
Update: a prompt reply from the company suggests that they have not had a chance to discuss alternatives. I did email them but had no response, hence resorting to a review. The message also invites me to return the scarf for a refund 'as instructed', which I take to mean at my expense on top of the roughly £5 I have already paid to receive it? Almost as much as the scarf itself. They also point out that the genuine tartan is in fact grey, not light blue. Not being an expert on clan tartans I, of course, base my judgement on what I see. So I once again refer to my review title. The images all show the complimentary colour to be light blue, not grey. As far as I am concerned I have been misled, hence I feel they should refund in full and pay return costs, too. I bought in good faith based on the displayed images. I invite others to form their own conclusion of the colour by searching for "MacKeller scarf" on their website. Dissapointed, now, by the attitude of the company. Top marks for customer service.
Update2: (Responding to a second response from the company) 'the display on my device is incorrect? Perhaps Apple would be interested in your views that their products have screens that display incorrectly. That is what you are suggesting. Rather lame. Pointing me to rival websites of the same tartan design: I bought from YOUR website and my choice was based on the images I saw on your website. Not your rivals. "one thing to keep in mind is that by what colours you described you received what you ordered." I ordered based on the colours shown in images on your web site. They show a light blue background colour, not grey. Interestingly, within the product description of the scarf there is no reference to, about or confirming the colours. Just the image. I refer once again to my review heading and repeat that I feel cheated to receive a product whose colours do not match those shown on your website. You can resolve this very easily. Refund in full and provide prepaid return.

January 30, 2016
Unprompted review
Best Kilts logo

Reply from Best Kilts

Hi Andy,

Sorry to hear you are not happy with the product and it turned out not to be as you expected.

The positive thing is that your description of the tartan is authentic as the Mackeller tartan has no pale blue but the gray as pictured, if you are not satisfied with the product you may return it back for a refund as instructed on invoice.

Our tartans are carefully produced to meet standard in sizing and colouring given by the Scottish Tartan Authority.

We feel that we had not had a chance to discuss any alternatives with you before you left this low rated review.

We hope that you have a chance to acknowledge the tartan you have received and if you are not satisfied please send it back for a refund.

You maybe experiencing a screen contrast too strong or your computer/device shows the gray as blue.

To show you an example of colour for the same tartan look at the links bellow to compare colours from other companies:

Ours:

http://www.bestkilts.com/products-layout/scottish-lambswool-tartan-wool-scarf-mackeller

http://www.bestkilts.com/scottish-tartan-blanquets-and-throws/mckeller-scottish-tartan-blankets-picnic-throws



Others:

http://buyakilt.com/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/m/a/mackellar-cape-1.jpg

https://cdn.shopify.com/s/files/1/0589/9161/products/gb-lstmck.jpeg?v=1438947139

http://ecx.images-amazon.com/images/I/51sO02xzZtL._SY300_.jpg

The images may vary from lightening and imaging editing from everybody but one thing to keep in mind is that by what colours you described you received what you ordered.

We feel being criticised over the colours of the tartan even confirmed right.

Rated 5 out of 5 stars

Amazing customer service!

I cannot praise this company enough right now. I needed to order a new kilt for a wedding across the U.S. but didn't realize shipping would have it coming from Scotland and therefore arriving well after the wedding. A quick email and I was being helped with speedy shipping and top tier customer service. My kilt measurements and address were taken and an entire order was set up for me and ready to ship faster than the normal expedited shipping said it could. Not only did the kilt show up before I needed to leave, but it was also a very impressive product.
Five stars for product and customer service. I will continue to bring them my kilt business.
-Patrick

October 7, 2015
Unprompted review
Rated 5 out of 5 stars

Kilts for Sassenachs

Amazing service and courtesy, Excellent prices for quality clothing. I cannot speak too highly of the help received from Best Kilts. Keep up the good work Ricardo, I will recommend Best Kilts to anyone wishing to purchase Highland clothing.

April 30, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic communication, very helpful company giving an excellent service and positive advice in relation to their products they sell. Would definatley shop there again.

March 23, 2015
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service and products

Super fast service... ...arrived three days after placing my order. The quality of the products, are better than the price tag suggests. It is amazing value.

I will used this company again and have recommended them to my friends, family and everybody else.

December 25, 2014
Unprompted review
Rated 5 out of 5 stars

complete package

Fast and friendly service and always happy to help as kilt I ordered threw my own error and they were happy to assist me to get correct tartan would highly recommend them to friends and family great garments at great prices.. will definitely be going back to upgrade in due course .. grab yourself a a great deal ...A +++ top quality customer focus and satisfaction

December 7, 2014
Unprompted review
Rated 5 out of 5 stars

Great service,great value.

I received my kilt and ghillie shirt this morning,very quick service and i was amazed at the quality of the goods for such a low price.I would highly recomend there goods and service so i will be upgrading very soon to full dress highland wear....Thank you Best Kilts once again.

October 30, 2014
Unprompted review
Rated 5 out of 5 stars

Great service

Thanks again guy's for helping us out today with the kilts and accessories. We were very impressed with your professional attitude and personal touch, we will definitely recommend Best Kilts to our family and friends and will be using your services in the future.

Dave Roy and family

July 19, 2014
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent, fast service. Great communication. Quality products. What more could you ask for?!

outstanding service we received when ordering a budget kilt on Thursday. I enquired as to whether next day delivery was available to which I received a prompt reply stating it was indeed. We ordered our kilt at around 12.30 and received it the nect day at 8.30am. I received an email in between ensuring me that the kilt had been packed and was awaiting collection by Royal Mail so felt reassured at all times that my kilt would arrive in time for my event. The kilt itself is of a perfectly acceptable standard for the modest price paid. Very pleased with overall service and I will be recommending you to several friends who need budget kilts regularly for charity sporting events. Thanks again, Stephanie McCormick
Preferred Contact Method

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

Best Online Seller

If you want good quality kilts and accessories at reasonable prices, look no further. Freindly advice over the phone and easy buying with card details. Excellent tracked delivery of orders, backed up by Royal Mail. Highly recommended.

July 2, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look