Since the company has been bought out its been getting worse and worse. Phone calls not being answered in time, outgoings taking several days to action at times. They know we're in the middle of a run... See more
Company replied
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After struggling with always being available to answer calls for a while and never knowing when the phone would ring we bit the bullet and had a trial with Best reception. It has been a game changer... See more
Company replied
Just setting up my new Audiology business Draig Hearing in Swansea. Being a new business I needed a reception system as I could'nt not afford a receptionist at this stage. Best reception have been e... See more
Company replied
This company used to be very good. Just the odd minor mistake. Since it has been taken over we receive mistakes on a daily basis sometimes causing the loss of patients. Today I am particularly annoye... See more
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Company details
Written by the company
Our friendly Best Receptionists have been expertly handling calls for our clients since 2006. Providing the very best telephone answering service for you and your callers. Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works. Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.
Contact info
82A High St, SG12 9AT, Ware, United Kingdom
- 0800 0430084
- reception@bestreception.co.uk
- www.bestreception.co.uk
3.1
Average
111 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Since the company has been bought out…
Since the company has been bought out its been getting worse and worse. Phone calls not being answered in time, outgoings taking several days to action at times. They know we're in the middle of a run of patients and instead of actioning a straightforward patient request will message us to ask what to do. Many of my clients say 'i couldnt get through'. When ive asked for things on my script to be changed, they havent. It was a great company beforehand, but progressively getting worse, worse staff training, vut the number of staff and the ones that are there have a high turnover.
October 23, 2025
Unprompted review
Reply from Best Reception
Thank you for your feedback. We’re sorry to hear that our service hasn’t met expectations recently. We’re reviewing our processes and training to ensure improvements are made. Please contact our customer service team so we can look into this further and resolve any issues directly.
Really competent staff
September 4, 2025
Reply from Best Reception
Thanks for the 5 star review! Lovely to hear our team are delivering a great service.
Have been with these guys for 6 years
Have been with these guys for 6 years. Their staff and managers have always been amazing. However, they were bought out recently and it’s not an exaggeration to say that they make mistakes on a daily basis now. EVERY DAY! They have damaged my business immensely, messed up appointments and are now incapable of following the most basic of instructions. Multiple, now weekly complaints from patients, patients waiting over 5 minutes on hold for an appointment. It’s simply not good enough. I’ve had conversations daily with the managers to try and resolve these issues this week. They are good and hard working people but their system is clearly broken. I’m currently looking for an alternative and feel that this week was the last straw. It’s a shame, as they were a huge part of my business. Now, they’re losing me business and making more work for me to resolve their daily mistakes. I can see from other reviews that I’m not the only one with this problem. Also, speaking to competitors has only confirmed that people have been leaving best Reception in their droves.
September 4, 2025
Unprompted review
Reply from Best Reception
Thank you for taking the time to share your feedback and for trusting us with your business over the past six years. We’re sorry to hear how frustrated you’ve been feeling recently, especially after the positive experience you’ve had with our team in the past.
Our managers and customer service team have been working closely with you to address your concerns, and we’re sorry that despite these efforts the service hasn’t met your expectations.
As always, we’d really appreciate the opportunity to discuss this further with our Customer Service team and explore any way we might regain your confidence.
Terrible service
Terrible service. We have used best reception for the past 4 years. Service has done down hill in the past 6 months. Customers call and no one answers the phone. I could cry! Avoid at all costs.
July 3, 2025
Unprompted review
Reply from Best Reception
We’re truly sorry to read this, we’d never want our service to bring anyone to tears! We understand how critical it is for your calls to be answered promptly, and we’re disappointed to learn we’ve fallen short on the high quality service we usually deliver.
Our team has been reviewing call handling processes to address these issues, and your feedback will help us improve. We’d really like the chance to speak with you directly and work to put this right, please contact our Customer Service team if you would like to discuss this further.
Used to be good, then got taken over
Best reception were really good up until they were taken over. After this date, it has been a shambles. They have no idea how to follow your script or how to deal with the calls. You end up having to do the work yourself. I lasted about 5 days after the takeover before giving my notice period to leave.
May 7, 2025
Unprompted review
Reply from Best Reception
Hi Mark,
Thank you for taking the time to leave your feedback. We're truly sorry to hear that your experience following the acquisition was disappointing.
We acknowledge that the transition period has come with challenges, particularly as we migrated to a new system and worked to bring teams together. We understand the importance of consistent service and are actively addressing the issues raised. This includes refining your script information to ensure clarity and accuracy, and working closely with the team to reduce errors and improve call handling.
We’re committed to delivering the high standards our clients expect and appreciate your comments, which help us focus our improvement efforts. We’re sorry to have lost you as a customer, and thank you again for sharing your experience.
Warm regards,
The Best Reception Team
Really disappointing
Really disappointing. I’ve been with BR for almost three years and was happy with them until the recent buyout. Since then, calls are often mishandled, creating more work and stress. On top of that, they raised the service price by 15% with less than a month's notice. Unfortunately, I’m switching to another provider.
March 25, 2025
Unprompted review
Reply from Best Reception
Thank you for your honest feedback, and we're truly sorry to hear that your experience has declined following the recent changes to our business.
We’re grateful for the three years you spent with us and absolutely understand how frustrating it must be to deal with call handling issues, especially when the service had previously met your expectations.
The transition following the buyout has involved system and team integration work that, while necessary for long-term improvement, has unfortunately led to some short-term disruption for a small number of clients. We deeply regret that this affected you.
Regarding the price increase, we recognise that the timing and notice period may not have felt sufficient. The decision was not taken lightly, and was made in response to rising operational costs as we invest in improving service delivery, quality control, and team training.
We’re sorry to see you go, but we do understand your decision. Should your needs ever change, we’d welcome the opportunity to work with you again and demonstrate the improvements now being put in place.
Warm regards,
The Best Reception Team
This company used to be very good
This company used to be very good. Just the odd minor mistake. Since it has been taken over we receive mistakes on a daily basis sometimes causing the loss of patients. Today I am particularly annoyed as they have made 5 mistakes and just sent a standard email to say a staff member has been informed of their mistake. I am seriously looking for another company to provide a better reception service.
March 18, 2025
Unprompted review
Reply from Best Reception
Thank you for sharing your feedback, and we're genuinely sorry to hear how frustrating things have become for you.
We appreciate that, as a long-standing client, you’ve experienced a noticeable drop in accuracy, and we completely understand how unacceptable repeated mistakes are, especially when they may affect patient trust.
This is not the standard of service we aim to deliver, and we’re very sorry for the stress and disruption this has caused.
Following the recent change in ownership, we’ve been working through a transition period involving new systems and team integration. While these changes are intended to improve service long-term, we recognise that the short-term impact has been deeply disappointing in your case. We are now focusing heavily on retraining, improving script accuracy, and increasing quality checks to reduce errors.
We also take your point about the standard response email. We’re reviewing how we communicate with clients when issues arise to ensure responses feel personal and solutions-focused.
We’d really like the chance to speak with you directly and put things right. If you’re open to it, a member of our senior team would be happy to arrange a call at your convenience.
Thank you again for your feedback, it’s vital to helping us improve.
Warm regards,
The Best Reception Team
Fabulous service for a very reasonable…
Fabulous service for a very reasonable price, the feed back I've had from callers has been very positive and everyone I've dealt with at the company has been on the ball , very pleasant and easy to talk to.
Highly recommend
December 4, 2024
Unprompted review
Friendly and helpful service
I regularly receive compliments from my customers about how nice and helpful my receptionist(s) is. I have been using Best reception for 18 months now. They have helped my business grow, I never miss a call an do not waste time with call backs. They always reply promptly to any questions I have ever had, and the few mistakes that occurred during the initial few weeks were resolved.
August 23, 2024
Unprompted review
Reply from Best Reception
Thank you Jamie for your lovely feedback! We are so pleased that using Best Reception is making your business so much more productive. I will pass your kind comments on to the team.
Been working with Best Reception for 2…
Been working with Best Reception for 2 months now and so far very happy. They directly book clients into my clinic without me having to do anything. Saved me a lot of time.
August 21, 2024
Unprompted review
Reply from Best Reception
Thanks so much Jake! We're really pleased that our service is working so well for you and is freeing you up to get on with the job! I will pass on your kind feedback to the team.
Great service and helpful staff
We have are relatively new to the service but in the last month we have found the set up and organisation of the service to be very easy and efficient. We are a small business with some quirky processes, Andy and his team have understood how we work and they have navigated it all brilliantly.
We have had positive feedback from our clients about how their queries and bookings were handled which is of the upmost importance to us.
I would highly recommend Best Reception.
August 6, 2024
Unprompted review
Reply from Best Reception
Thank you so much Emma for your lovely feedback! We are so happy that the Best Reception service is working for you and that you have had positive comments from your clients. I will pass on your feedback to the team - it really means a lot x
Excellent and professional service
Excellent and professional service, have been easy to deal with throughout, would definitely recommend.
March 5, 2024
Unprompted review
Reply from Best Reception
Thank you Adrienne, we are so pleased that the service is working well for you! I will pass on your lovely comments to the team.
Great service and price
We recently switched to Best Reception having been with our previous provider for some time. Everything has been seamless with the switch, and Best Reception have been great at providing info and keeping us up to date with calls taken. The cost is significantly less than we were paying, and so far the service has been significantly better.
March 5, 2024
Unprompted review
Reply from Best Reception
Thank you so much for your lovely review. We are so pleased you are happy with our service and that it represents excellent value for money. I will pass on your feedback to your team.
Just changed to best reception…
We have moved to best reception recently and have been very impressed with the service to date. We are happy we made the move to this company
February 8, 2024
Unprompted review
Reply from Best Reception
Thank you Hayley for this lovely feedback! We are so pleased you have joined us too. I will pass on your comments to your team.
Invaluable Service
Andy, Wendy and the team provide an essential service to our clinic. It is so important that our patients get to speak someone when they have taken the time to call and the Best Reception team get it spot on.
Their communication with patients is professional and polite and their follow up emails are prompt (after the call).
We've recently had a problem with our phoneline which left us unable to access BR's services for 6 weeks. This served to further highlight just how we couldn't be without them!
Many thanks again to the BR team
February 8, 2024
Unprompted review
Reply from Best Reception
Thank you so much Luke for your fabulous review. We are so pleased you're back with us now your phone issue has been resolved. I will pass on your lovely feedback to the team.
Fantastic support to set up my business…
Fantastic support to set up my business for calls and emails. I am a small sole trader and was drowning in calls whilst I work clinically. Best Reception have been supportive and professional, patients and team are happy. Can't recommend them highly enough. Thanks.
January 17, 2024
Unprompted review
Reply from Best Reception
Thank you so much Sian for your feedback. We are so pleased that your Best Reception team has taken the pressure off and allowed you to get on with your job! I will pass on your lovely comments to the team.
Very happy with the service received
Very happy with the service received. I would have missed so many opportunities if I didn't start working with Best Reception. The staff are extremely friendly and the communication is fantastic. You are looked after as a client every step of the way. My patients have remarked how great the service has been from the staff.
January 4, 2024
Unprompted review
Reply from Best Reception
Thank you so much Danny for your lovely review. We are so pleased that you are finding your Best Reception service is working well for you and your patients. I will pass on your feedback to the team.
Best Reception has positively impacted…
Best Reception has positively impacted my clinic, leading to increased bookings and quicker resolutions. The email follow-up after each call is a particularly appreciated feature.
Thank you - Miqueias L!
November 25, 2023
Unprompted review
Reply from Best Reception
Thank you Miqueias for your lovely feedback. We are so pleased that using Best Reception has led to an increase in bookings for your clients. We find that many clients find the email follow up to be extremely useful in our partnership working, and are glad you are finding it so. We will pass on your helpful comments to our team!
Professional A* Service
Really professional, approachable and genuine service.
Highly recommend as any minor issues are resolved quickly and efficiently.
Able to manage diary bookings straight to a diary management software and are very quick to inform of calls.
September 6, 2023
Unprompted review
Reply from Best Reception
Thank you so much Daniel for your lovely feedback which I will pass on to the team. We are so pleased that you are finding the service works well for you!
Really impressed with the service so far!
Really impressed with the service we've been offered. The setup process was easy and simple. Best Reception took the time to learn about our business (key people and services offered). Feedback from calls we receive is always clear and concise. It's been a real help to have the service!
August 24, 2023
Unprompted review
Reply from Best Reception
Thank you so much for your positive feedback Mike! This is great to hear and I will pass on your comments to the team. So pleased to hear we are helping your business.
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