At the moment I feel like I've been robbed. Item not delivered and intentionally convoluted or broken method for getting my money back. Set expectations lower than the floor and be ready to be d... See more
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Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
Fabulous prompt service by Laura, I sent an email in the morning & by the same afternoon my issue was solved, I was given a full refund plus Additional discount on further purchases. I have shopped... See more
Company replied
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.6
Bad
90K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Embarrassing service
Order still not arrived three weeks later, zero communication from their support team despite several emails, no way of calling and tracking does not work. Incredibly poor service, absolutely never shopping with them again.
November 18, 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for your feedback. We value all feedback from our customers, and we are sorry to hear that you had an unpleasant shopping experience with us. We try to ship our parcels as soon as possible, and we apologize for the long waiting time. I can see that your parcel was delivered 2nd of December, and I have contacted you via email, since it seems that you have not gotten the package.
Best regards,
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WHERE IS MY ORDER!
I was told my order was despatched on the 29th November - I still haven't received it! Have tried emailing and their Chatbot with no luck of a proper reply!! No idea when this order will arrive. Very annoying as it's my Husband's Christmas present. 😡
I HAVE NOW RECEIVED MY ORDER SO I HAVE AMENDED MY RATING. I STILL DO THINK THAT COMMUNICATION COULD BE BETTER.
December 12, 2022
Unprompted review
Reply from BESTSELLER.com
Hello Karen,
Thank you for taking the time to write to us.
We are so sorry to hear that you had not received any information about your order. We are taking your feedback seriously.
It is great to hear that you did receive your parcel and if you have any questions please do not hesitate to reach out to our customer service team: customerservice@bestseller.com.
Thank you again for leaving a review and have a lovely day.
Best regards,
BESTSELLER online shops
Customer Operations
shameful!
Just like everyone else here, I ordered on the 25th of November, never received the item, tracking number doesn't work, contacted them more than once, never received an answer. The only response I got was an automatic email thanking me for rating their experience as positive (seriously, they're not even aware there's a problem?) this is absolutely SHAMEFUL - they should not be in business.Order #95230114228
November 29, 2022
Unprompted review
Reply from BESTSELLER.com
Dear,
Thanks a lot for reaching out and taking the time to leave a review.
We're sorry to hear that you're still awaiting your parcel and a response from the customer service team. We filed a complaint on your behalf and will learn from it, our apologies for the inconcenience caused.
We can see that you've been contacted in the meantime and your issue is resolved, please contact us by replying to the email if you have further questions or concerns.
Have a great day and thanks for your time.
Best regards
BESTSELLER online shops
Customer Operations
Worst experience ever!!!
Worst experience ever!!!! Just before Xmas as well and these people think it’s ok not to respond to any sort of communication. I ordered from this company on the 26th November and my parcel has still not arrived
😡 I have wrote to them, WhatsApp them, I have even opened a PayPal complaint case and they still do not respond. Thieves come to mind
November 26, 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for your feedback. We value all feedback from our customers, and we are sorry to hear that you had an unpleasant shopping experience with us. We try to ship our parcels as soon as possible, and we apologize for the long waiting time.
If you would like to send us an email at customerservice@bestseller.com, we can assist you further with your case.
I wish you a nice weekend.
Best regards,
Poor Customer Service, don’t bother ordering
I ordered a pair of jeans on the 27 November, I received an order confirmation but no tracking number. I have emailed, WhatsApp’d on numerous occasions and still no response. I understand mail strikes are hindering the system, however no contact is unprofessional and now i feel I have been scammed out of money which is accounted for. Very disappointed.
December 11, 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for reaching out. Sorry to hear that you were waiting for your parcel!
I looked into it and it seems like your parcel has been delivered on the 22nd of December.
If you haven’t received your parcel, please reply to this email and I’ll investigate further with the carrier.
Your shipping number is: H0070A0007464828
Thank you for shopping with us!
Best regards
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Pathetic customer service, they takes your money and then don't respond.
Pathetic customer service. If there is something like minus rating, I would have given them so. I ordered some jackets from vero moda a week ago and dint get any update so far. There is no option available to contact or call or to track your order if you have ordered as a guest user. If you try to use the chatbot, it always says you are messaging out of work hours, if you do it in work hours it says we are connecting you and then they never do. If you mail, they don't even give it a damn. I don't understand how can brands like this use such kind of third party vendor. Now I don't know how to connect with them.
December 9, 2022
Unprompted review
Reply from BESTSELLER.com
Dear Ankita,
Thank you very much for taking the time to leave a review.
It is important to us that you have a positive shopping experience and we are committed to improving it.
I'd like to help you, but unfortunately can't find any previous email contact from you, we will be happy to help. You can reach us at customerservice@bestseller.com
We wish you another great day.
What is worse than awful? Answer: Bestseller.com
Absolutely crap.
Order missing items. Emailed them and advised a response time of 8 working days minimum and I have still had no response over 2 weeks later. Tried whatsapp - no response. Tried the chat in office hours - it says I am contacting them out of office hours. Left with no other option than to contact my bank to get the money back from them for my missing order.
December 9, 2022
Unprompted review
Reply from BESTSELLER.com
Hi,
thank you for reaching out and providing this feedback.
We apologize that you have not felt that you have received the service that we always strive to provide to our customers. Unfortuntely there is no order number or email address attached to this review, and we are therefore not able to reach out directly to help resolve this issue. You are welcome to send us an email on customerservice@bestseller.com from which we can look at finding a quick solution.
Thank you for your feedback, and have a wonderful weekend,
Best regards
Bestseller Online Shops
Customer Operations.
There is no support, they do not reply, and you will never speak with a real person.
My delivery messed up (fault of PostNL) and got returned to their location. When trying to contact them via Chat and WhatsApp, they said to come back during office hours. My attempts were in the middle of the day DURING THE OFFICE HOURS.
When emailing them they say they will respond within 5 days which is ridiculous.
December 7, 2022
Unprompted review
Reply from BESTSELLER.com
Hi MJ,
Thank you for taking the time to leave a review.
We are sorry to hear that something went wrong with your delivery and that you have not spoken to one of our agents yet. Apologies for this inconvenience!
We would like to ask you to send us another email with the subject line 'Trustpilot', we will then assist you further.
Trusting to have informed you sufficiently, for further questions please contact our customer service at: customerservice@bestseller.com
With kind regards,
BESTSELLER.com
Customer Service Online Shop
Theft !
Here I am again
I returned this item
Jasmin Golf Dress
7310428287185
final-sale: True
Color: White
Size: XL
£130
They have refunded me £55 for a navy skirt which I didn’t order.
I am owed the remaining balance of £75 and I will be taking legal action as this is theft
And by the way I am in the UK
December 7, 2022
Unprompted review
Reply from BESTSELLER.com
Hello,
thank you for taking the time to write this review.
Unfortunately, you have reached the wrong brand for this complaint. Please write a trust pilot for the brand corresponding to your order.
We wish you all the best and hope this case of theft is solved for you as soon as possible.
Best regards
BESTSELLER online shops
Customer Operations
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Absolutely dreadful company
Absolutely dreadful company, I am still waiting for a response from them. All I want is a returns label for Noisy May - I have been emailing since November, I what's app'd too many occasions and still nothing back and I have 2 coats that are not suitable in a box waiting to ship back!
November 2, 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you for your feedback. We value all feedback from our customer, and we are sorry to hear that you had an unpleasant shopping experience with us.
I have sent you the return label via mail now! :)
I wish you a nice weekend when the time comes.
Best regards,
Shameful company
If I could give 0 starts I would.
I ordered an item from Jack Jones. No tracking info or anything. Emailed various times they just don't reply. I have sent about 4 emails now.
November 23, 2022
Unprompted review
Reply from BESTSELLER.com
Hi,
thank you for your feedback.
We are deeply sorry that you have not felt that you have gotten the service that we always strive to give. Unfortunetely, there is no email or order number information in this review, so if there has been no resolution yet I would appreciate that you reach out to us on customerservice@bestseller.com so we can help resolve this issue.
Thank you for reaching out, and hopefully you will reach out on email so that we can take care of this.
Best regards
Bestseller Online Shops
Customer Operations
Heart attack guaranteed
Generally, you order - you get your things. However... no tracking info, you have no idea when it will arrive and customer service is non-existent. If you are lucky, they might reply, but you have better chances of winning the lottery. Whoever is in charge of customer service should be sacked right now.
Even if you log in to your account, the system does not add your orders, so why bother?
Having said that, if you like this kind of pressure of not knowing when your thing will arrive without any info whatsoever - go ahead. Otherwise, save yourself the trouble. Your heart will thank you later.
I never had to return something but apparently, that is an adventure.
December 6, 2022
Unprompted review
Reply from BESTSELLER.com
Hi Przemyslaw
Thank you for taking your time to give us feedback.
We are sorry to hear that you did not receive tracking information about your order and for the inconvenience this has caused.
This is a rare mistake and we are sorry that it happened to you.
We apologize that you experienced a delayed reply to your email as we do our best to answer customers as soon as possible.
We are happy to hear that you have received your parcel.
We are always working on improving our customer service and will take this into consideration.
We wish you the best and thank you for taking the time to write to us.
Best regards, Sophie H
BESTSELLER online shops
Customer Operations
When things go right they are good, but when bad terrible customer service
When things go right, it is a good company to buy from.
But, when things go wrong the customer service is terrible! I ordered a coat that got as far as the carrier who then reported it as "damaged beyond repair". Customer services say they will investigate and get back to me within two working days.....that was a month ago!! It has put me off ordering from them again, ever!
December 6, 2022
Unprompted review
Reply from BESTSELLER.com
Dear Simon
Thank you for writing a feedback to us at BESTSELLER online shop.
I am so sorry that you had a bad experience from our customer service. Our goal is of course always for our customers to feel content when shopping from us!
We apologize for the difficulties and are very sorry for any inconveniences we have caused you.
I encourage you to get in touch with us so we can clarify the situation. Our contact details are: customerservice@bestseller.com
Wishing you the best!
Thank you again for your feedback.
Warm regards
BESTSELLER online shops,
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There is no other company so hard to…
There is no other company so hard to reach out to. I ordered a jacket in the 21/11 I received an order number. I use the link to track it which does not work. I’m whatsapping them, emailing them and I hear NOTHING BACK. I’m so fed up.
December 3, 2022
Unprompted review
Reply from BESTSELLER.com
Dear customer,
Thank you for the rating and feedback, we take it very seriously.
We understand your frustration if you have troubles tracking your order.
We are working hard to fix this case and have already opened a case to resolve the issue under 3906370.
If you still need another solution to your problem, do not hesitate to contact us at customerservice@bestseller.com and we will be happy to help you.
We apologize for the inconvenience caused.
I wish you the best and thank you for taking the trouble to write this review.
Kind regards,
BESTSELLER online shops
Customer Operations
Worst company ever
Worst company ever, bought a jacket on Black Friday for my dad’s Christmas present, it’s still not arrived and the tracking number doesn’t work. I’ve sent an email and they hope to respond within 5 days. Seriously (will it come for Christmas?????).
December 2, 2022
Unprompted review
Reply from BESTSELLER.com
Hi
Thank you very much for your feedback to bestseller.com
I'm sorry to hear that you were waiting for your parcel.
I can see that you placed your order on the 27/11 and you received it on the 04/12. You received the parcel 5 business days later. The delivery time frame for UK is 5-9 business days.
The tracking starts to work once the parcel has been cleared by the customs and handed over to Hermes and not when it arrives at the border, due to Brexit. It takes up to 3 working days to get to the border and then usually a few extra days to be cleared by the customs.
We wish you all the best and thank you again for your feedback.
Best wishes
BESTSELLER online shops,
Customer Operations
Horrendous I am emailing every day for…
Horrendous I am emailing every day for my refund. Items sent back 4 weeks ago . They just do not reply. I really am fearing I will never see my £65 again . Worst on line shopping experience ever I have never experienced this before. Awful and really unfair .
November 4, 2022
Unprompted review
Reply from BESTSELLER.com
Hello Lake,
Thank you for sharing your experience with us. We are sorry to hear that you are dissatisfied with our online service.
We handle a high volume of orders and requests this season, it may take longer than usual to fulfill your request but you will certainly receive a refund for your returned items.
Please note that returns can normally take up to 14 working days. When our warehouse receives your items, we will let you know by email and process your refund via the same payment method you used to pay. Please note that our warehouse is located in Poland, so it can take up to 14 working days for a return to reach us.
If you have any questions about your online shopping with any of the Bestseller brands, please do not hesitate to contact us at customerservice@bestseller.com, we will be happy to help you.
Have a great day and happy holidays.
Best regards,
BESTSELLER online shops
Customer Operations
Not happy at all
They don't reply to messages. I had sent two items back in one package, and only one of them was refunded. There is no phone service while emails are ignored. For me it's a significant amount of money in play, therefore for the first time in my long term online shopping experience I feel ripped off :(
November 29, 2022
Unprompted review
Reply from BESTSELLER.com
Hi Wiolette,
Thank you for taking the time to leave a review.
We are sorry to hear that you have experienced complications with your return, we apologize for the inconvenience.
We would like to ask you to send our customer service a message with 'trustpilot' in the subject line, we will then send you a message to further resolve this.
Hoping to have informed you sufficiently - If you have any other questions, please do not hesitate to ask our customer service at: customerservice@bestseller.com
With kind regards,
bestseller.com
Customer service Online Shop
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Been waiting a month to find out what's…
Been waiting a month to find out what's happened to my order and still nothing. Had one reply from a human asking for my order number couple weeks ago and not heard anything since. Tracking never worked either. Took my money and can't seem to get an answer terrible service and will not be using bestseller again. Il continue to wait, maybe il get a reply one day or may have to get the authorities involved. Shocking!
November 28, 2022
Unprompted review
Reply from BESTSELLER.com
Hi James
Thank you for taking the time to reach out to us.
I am very sorry that you have not received your order and have been waiting for information.
I have now looked into it and unfortunantely the carrier was not able to locate your parcel. The refund has now been processed and you will receive your money within 1-5 working days.
Furtheremore we have send a discount code to you by email so you can order a new parcel. Again, we are very sorry for any inconvenience this might have caused.
Have a great day and we wish you the best.
Best regards, Sophie H
BESTSELLER online shops
Customer Operations
They handled my lost packages very…
They handled my lost packages very well! When I returned two items of clothes from VILA, between the Hermes parcel shop and Bestseller the package had been lost. I was afraid that the costs would be for me, but Bestseller fully gave me my refund, without any fuss!
November 17, 2022
Unprompted review
Reply from BESTSELLER.com
Hello Rosa,
Thank you for taking the time to write a review about us.
We are so happy to hear that you had a positive experience with our customer service even if your returning parcel was lost on the way back to us.
Thank you again for sharing your feedback and have a lovely Friday!
Best regards,
BESTSELLER online shops
Customer Operations
Absolute worst customer service
Absolute worst customer service. I purchased a few items from nameit and returned 2- I’ve only received a refund for 1 item. Now I’ve been waiting over a week to find out why they haven’t refunded me for the other unused item. This is the second time I’ve had issues with returns from a bestseller store.
Items should be returnable at the store, and if not then get some better customer service. This is the last time I’ll purchase online from any bestseller store.
November 24, 2022
Unprompted review
Reply from BESTSELLER.com
Dear Stephanie,
We want to thank you for taking your time and writing a feedback to us.
I am so sorry you had a bad experience regarding your return and that you did not get refunded for all the items you returned. I have investigated and see that we sent you an email with information.
We apologize for the difficulties and are very sorry for any inconveniences we have caused you.
I encourage you to get in touch with us again if you have further questions, we will be very happy to help you. Our contact details are: customerservice@bestseller.com
Thank you again for your feedback.
I wish you the best!
Best regards
BESTSELLER online shops,
Customer Operations
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