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Rated 1 out of 5 stars

They promised to deliver the book within 3 to 4 days. We ordered it on 26/3 and all we got is a message that delivery is “ in preparation” ! No other communication, really a pitty. Great books, very... See more

Company replied

Rated 5 out of 5 stars

Beta plus is a must for anyone who wants to learn more about interior design, architecture, and gardens. Their books are of the highest quality, with breathtaking photographs and top-notch layout and... See more

Rated 5 out of 5 stars

SO HAPPY WITH BETAPLUS! I found Beta Plus when I was looking for a housewarming gift for one of my friends. They recently purchased this superb seaside house and they couldn't wait to introduce all... See more

Rated 5 out of 5 stars

I recently stumbled upon Betaplus, and I couldn't be more thrilled with their collection of high-quality interior design books. As someone with a deep passion for all things related to interior desi... See more

Company details

  1. Book Publisher

Written by the company

Beta-Plus publishes high quality coffee table books about architecture, interiors and gardens since 1987. We are based in Brussels, Belgium. We offer free worldwide shipping for each order above 100 EUR.


Contact info

3.3

Average

TrustScore 3.5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Over promise underperform: bad practice

They promised to deliver the book within 3 to 4 days. We ordered it on 26/3 and all we got is a message that delivery is “ in preparation” ! No other communication, really a pitty. Great books, very bad delivery and communication!!!!

March 26, 2026
Unprompted review
Betaplus logo

Reply from Betaplus

Hi Erik, as we have confirmed immediately by e-mail to you, "WORLD'S BEST GARDENS" is published on Friday April 3, with immediate shipping to you for delivery via BPost on April 4 or 7. Thank you for your patience. The tracking label from BPost has already been sent to you.

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Rated 5 out of 5 stars

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September 22, 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order for £2,256 worth of…

Placed an order for £2,256 worth of books in April 2024 and still have not received my goods - nearly 12 months later!
I have been emailing ‘Wim’ for the last 12 months to chase and chase and have been told every time they will send tracking number with ‘BPost’ and I have never received this. How is it acceptable to take my money and not deliver the goods? Utterly shocking. I will be taking legal action against this company.

March 15, 2025
Unprompted review
Betaplus logo

Reply from Betaplus

Mrs Thompson, we apologize for the delay. All books are in stock now and the shipment has been resent on March 12. The tracking label have been sent to you the same day and the delivery is scheduled by BPost for March 17 or 18.

Rated 1 out of 5 stars

Appalling

Appalling. 3 weeks and still waiting. Had to raise a dispute with my bank. Tracking number promised and not sent. Follow up email went unanswered. I’ve had mail delivered to the UK quicker from New Zealand and the Tibetan Plateau. Avoid at all costs. Having to source the book elsewhere and spend my Saturday morning on the phone to my bank to resolve things.

Dear Beta Plus: Firstly, the book was showing as ‘in stock’ when I ordered it. There was nothing to suggest it was on back order. Secondly, I have checked my junk mail and inbox and the last communication I had from you is as follows on 28th May:

Dear Client,
thank you for your order. We will send tracking from BPost today.

Kind regards,

Wim Pauwels
Beta-Plus Publishing

So two questions immediately spring to mind: How could you send tracking for an item you didn’t have in stock? To whom did you address the several emails you claim to have sent regarding the delay because they certainly were not sent to me.

Lastly, I have yet to be informed by my bank of an incoming refund, so I will come back to you if it isn’t advised.

Perhaps you should specialise trading in fairy stories only?

Alex

May 19, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Mr Bulgo, again we apologize for the stock problem with this order. On the moment of your order, the book (which was announced as "final copies" on our webshop) was in stock but when our shipper BPost was preparing the shipment the final copies of the book were out of stock and we were waiting for extra books. The order has been refunded and you have received the refund confirmation from Shopify Payments. All our other books are available for immediate shipment - but the Aesop book has always been announced as "final copies".

Rated 1 out of 5 stars

I have had the same experience with no books and Beta Plus taking the order and paymnet

I have had the same experience with Beta Plus - placed an order in October for over $500 and I have yet to receive a book - "it is stuck in customs" "we will send again with tracking information" "it will be there next week and if not we will refund" - no books and no refund.

April 13, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Mrs Riedel, as we have explained in our e-mail today, the books are stuck at Customs since our tracking in February 2024. We apologize for the problems with this order and have confirmed that the refund is made via Shopify on Monday 15 April. We ship more than 100 orders each week and most orders to the US are delivered within 5 days.

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Rated 1 out of 5 stars

SHAMEFUL SCAM

Here again.

We are an architecture firm, FABIO FANTOLINO, a renowned company that has been scammed by BETA-PLUS.

More than a year ago, we made the fatal mistake by purchasing numerous copies of their publication, "EXCLUSIVE LIVING IN THE MOUNTAINS", where our prestigious architectural project was to be presented.

After paying a considerable amount of money, what did we get in return? Absolutely nothing! Not a single book has crossed our threshold. And so began the incessant bombardment of emails, the constant hassle for updates, just to be satisfied with empty promises and unnecessary guarantees.

They teased us with the ability to reprint and send us back, urging us to exercise further patience, all while spinning refund stories.

Not a penny has returned to our coffers. It is a clear case of fraud.
Beta-Plus made us feel robbed, leaving us empty-handed.

False answers here too.

Consider this a warning to all those who dare venture into the murky waters of Beta-Plus: do not fall into their lure of exclusive publications and great promises.

In conclusion, share all these problems. Do not buy anything from Beta-Plus under any circumstances. Stay away or you risk becoming the next unlucky victim.

We are ready to review BETA-PLUS negatively every day.

Now we move on to legal proceedings, even if a lawyer should cost us more than the initial cost of lost books.

March 27, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Dear Sir, we apologize for the problems with your order. We have been in contact via e-mail and have explained each time that the book EXCLUSIVE LIVING IN THE MOUNTAINS was sold out and that we were waiting for the reprint. This reprint has arrived a few months ago, and now the book is available again for immediate shipping. If you agree, we will send the missing books immediately and send the tracking within 24 hours. Again our apologies for this delay.

Rated 1 out of 5 stars

Has anyone else ordered books online…

Has anyone else ordered books online and not received them? I have sent numerous queries and had replies promising a delivery.
I ordered 3 books in November last year, and they have still not arrived, despite being told they would arrive 2 days ago…
Beautiful books, but the b……. is hard to understand…

March 15, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Dear Client, can you please confirm your order# via our e-mail info@betaplus.com ? We will check and send tracking information within 24 hours. Our excuses for the problems with your shipment.

Rated 1 out of 5 stars

Absolute scam

Ordered a book on 25/2. Thought it was odd that there was no notification of shipping after a week. Checked with them via email - was informed that they're waiting for the book's shipment 'next week'.

2 weeks later (note that it's now 3 weeks after placement of order), I follow up with an email requesting tracking details - was told they will send me tracking details 'tomorrow'.

It's now 3 days since 'tomorrow' and I can only conclude that I am now the latest victim to this scam business.

Wish I had searched them online before placing an order. I didn't spend that much but it makes me furious that they are allowed to get away with such dishonest behaviour.

Have initiated small claims proceedings but it'll be tough for an international transaction.

I strongly urge all victims to reach out to the biggest book retailers out there to inform them of their practice and to encourage them to delist both the individual (Wim Pauwels) as well as the publishing house from their inventory.

We can also publicly shame them on their Instagram @betapluspublishing but I have no doubt their strategy will be to just block and delete comments. Still worth a shot.

Don't let scammers get away for free!

March 13, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Dear Client, can you please confirm the order # via e-mail (info@betaplus.com)? We will check immediately with our shipper and get back to you immediately. Our apologies for the delay.

Rated 1 out of 5 stars

SCAM

We have bought numerous book stands to the tune of over 2000€ and have never received anything.

They have a fantastic response system whereby every email one writes they respond very nicely saying that the goods will arrive or a refund will be made. I see that even on Trust Pilot they respond the same way.

DON'T TRUST THEM AND DON'T BUY ANYTHING

February 29, 2024
Unprompted review
Betaplus logo

Reply from Betaplus

Dear Client, our publishing house exists since 1987 and we are certainly no scammers ... But the bookstands you ordered were not available for a long time and can only be delivered in the first half of March 2024. We can make a refund of the order if you prefer and we apologize for the long delay.

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Rated 1 out of 5 stars

I ordered a book many weeks ago

I ordered a book many weeks ago. Hasn’t been shipped. Limited contact from the company after emailing many times. Seems to be a fake website

November 13, 2023
Unprompted review
Betaplus logo

Reply from Betaplus

Mrs Laidlaw, our publishing house exists since 1987 and we ship more than 200 orders each month. But the Aesop book which you have ordered was temporarily out of stock worldwide. We have received a new delivery this Monday 13 November and the tracking is sent today. We apologize for this delay.

Rated 5 out of 5 stars

I am truly captivated, I recommend it!

I have always been an interior design enthusiast and was looking for inspiration for my new flat. I took advantage of an offer and I have to say that Beta plus books have amazing visual compositions, turning reading into a captivating sensory experience. High-quality images, thoughtful layout and refined printing techniques bring the beauty of each page to life. I am truly captivated, I recommend it!

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

I loved your products

I loved your products; their quality is truly exceptional. They helped me immensely in finding inspiration for my interior design business. Without a doubt, I'm going for more.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Need inspiration?

This is one of my favorite websites to browse ideas and to get new inspiration for new projects. I highly recommend it to anyone who is into design!

October 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Love the website experience

These books on interior decoration are absolutely fabulous. I love how the website is built to make the user experience so easy to be able to choose wisely the best book that is needed to learn more about interior or exterior design.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

One of the best books for interior design

I came across beta-plus when I was searching for design ideas regarding the new place I bought. I started scrolling through their Instagram page and couldn't wait to buy one of their books. It's truly one of the best books and gave me ton of ideas with illustrations.

October 22, 2023
Unprompted review
Rated 3 out of 5 stars

It's more than just a service provider!

It's more than just a service provider; it's a lifestyle enhancer. Whether you're looking for a luxurious getaway, a memorable dining experience, or a wellness retreat, Betaplus.com is your trusted companion on this extraordinary journey.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

A perfect blend of architecture and nature

I'm so glad to have discovered Beta Plus, as a total book lover and researcher of the crossovers between architecture and nature, I found in this store a new universe to explore. Books like Garden's Quintessence by Jan Joris or the Selected works of Nicolas Schubroek were a total revelation, and I'm very satisfied with them because otherwise I wouldn't have been able to acquire them. The editions are beautiful, not only for their contents but also for honoring the design of a space in our personal corner at home.

October 21, 2023
Unprompted review
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Rated 5 out of 5 stars

Game changer trends!

Game changer trends!
Recently my husband and I have a big shout-out to interior design and their digital book collection. It's seriously awesome!
First off, the pictures in these books are mind blowing. They have this eye for capturing the essence of interior design: the colors, the shapes, and all the cool stuff that makes a space pop ◡̈
Exactly what we was looking for.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my purchase

Absolutely delighted with my purchase of "Quite Luxury" from Beta-Plus! The book's content and production quality exceeded my expectations. As a design enthusiast, I couldn't be happier with their selection of coffee table books.

October 21, 2023
Unprompted review

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