My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vicky was both professional and communicative and very quickly understood the issue - said she would pass on and ring back when completed. This she did - absolutely first class. Not many customer serv... See more
Company replied
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass throu... See more
Company replied
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minu... See more
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a good experience with Betdaq in…
Always a good experience with Betdaq in terms of site clarity and variety of sports covered.
Fine and speedy cash transactions.
Recent account issue covered efficiently by Bonestine.
Good company to deal with.
October 17, 2025
Unprompted review
Reply from BETDAQ
Hi Mike,
It's our pleasure to have resolved your query through our Customer Engagement Executive Bonestine. We hope to hear from you again.
Many thanks
BETDAQ
Applying Promo
It was a fairly simple request from me, but the speed and efficiency from Betdaq was great. My query was resolved within 3 minutes from my initial post. Thanks so much!!
October 16, 2025
Unprompted review
Reply from BETDAQ
Hi,
It's always nice to receive positive feedback from our customers. Don't hesitate to contact us again via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Many thanks
BETDAQ
Fairly decent
Seem good exchange. Chat option attentive and helped immediately when ran into an issue. Not as good as other mainstream exchanges and don't offer as many markets.
October 12, 2025
Reply from BETDAQ
Hi Carl,
Many thanks for the recent review and positive feedback. We hope to hear from you again.
Kind regards
BETDAQ
Best exchange around
Great site for backing and laying. Has really good odds compared to other exchanges out there. Really good customer service aswell which is hard to find these days. Was connected on live chat in seconds and query was resolved just as fast. Massive shout out to Austin on the live chat 👌
October 11, 2025
Unprompted review
Reply from BETDAQ
Hi KT,
It's our pleasure to have resolved your query through our Customer Engagement Manager Austin. We hope to hear from you again.
Many thanks
BETDAQ
Great customer service from Vicky as…
Great customer service from Vicky as well as all the live chat staff who deal with queries quickly and efficiently.
October 9, 2025
Unprompted review
Reply from BETDAQ
Hi Olly,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Great and prompt help from Bonestine.
Great and prompt help from Bonestine.
October 5, 2025
Unprompted review
Reply from BETDAQ
Hi Martin,
It's our pleasure to have resolved your query through our Customer Engagement Executive Bonestine. We hope to hear from you again.
Many thanks
BETDAQ
the team are excellent
the team are excellent, vicky especially, always there to help when you need it
September 25, 2025
Unprompted review
Reply from BETDAQ
Hi Sonny,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
The site works
The site works, but it didn't impress me. Registration is simple, and the deposit is without problems. The games quickly became boring, and the withdrawal turned out to be too long. Therefore, it gets only an average rating.
September 15, 2025
Unprompted review
Reply from BETDAQ
Hi Maeve,
Thanks for the review and feedback. We're disappointed to see you've only rated us three-stars. Can you please contact our Customer Service Team via the live chat or at helpdesk@betdaq.com and we can discuss the matter further.
Kind regards
BETDAQ
Great help desk support
Fast and helpful response from Betdaq help desk. My problem resolved fully.
September 23, 2025
Unprompted review
Reply from BETDAQ
Hi Richard,
It has been our pleasure to resolve your query through the help desk. We hope to hear from you again.
Have a great weekend.
Many thanks
BETDAQ
Prompt replies and swift action by John…
Prompt replies and swift action by John to resolve the issue. John was also very forward thinking.
September 23, 2025
Unprompted review
Reply from BETDAQ
Hi Andy,
It's our pleasure to have resolved your query through our Customer Engagement Executive John. We hope to hear from you again.
Many thanks
BETDAQ
Vicky helped me get my account sorted…
Vicky helped me get my account sorted out after losing my card and sorted out two payments that bounced.
Great comms throughout
September 18, 2025
Unprompted review
Reply from BETDAQ
Hi Stephen,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Vicki was excellent and helped me with…
Vicki was excellent and helped me with my issue very efficiently. Highly recommend her service
September 19, 2025
Unprompted review
Reply from BETDAQ
Hi Billy,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Josh,
Many thanks for your recent review and five-star rating. We're really pleased to hear you're enjoying the app and customer service. Don't hesitate to contact us in future.
Kind regards
BETDAQ
Had a query where I layed a bet on the…
Had a query where I layed a bet on the fav only of it to be matched at 100 !!!!! Who in there right minds would accept them odds. Went onto chat spoke to John raised my complaint got nowhere I asked for it to be put to a supervisor he said he would and I would hear in due course heard nothing in 2 weeks. No surprise there odds are woefull not trustworthy so many better exchanges out there AVOID !!!
Edit : I trust I dont have to hold my breath waiting for someone to get in touch as its been 3 days since your reply and nothing. Not really a surprise tho I guess!!
2nd edit well what a surprise no response 1 month later not resolved plus I laid a dog for £50 which lost so I won my bet only for the race to be voided! this happens but I asked why no response Trust me these guys are not reliable rhere odds are always miles off off other exchanges AVOID !!
Last edit no response from Betdaq despite numerous requests. The odds are woefull no liquidity spreads are shocking moving to Betfair immediately AVOID AT ALL COSTS !!!!
September 2, 2025
Unprompted review
Reply from BETDAQ
Hi Stewart,
Thank you for your review. We are sorry to hear of your experience and can confirm a member of our Customer Service Team will be in contact regarding your query.
We apologise for any inconvenience caused.
Kind regards
BETDAQ
i had a problem logging in to my a/c…
i had a problem logging in to my a/c your agent was very efficient and helpful she guided me through the processasi am 80yrs old and she was very understandingand very helpful as i am a bit of a one finger wizard she was very kind and helpful
September 16, 2025
Unprompted review
Reply from BETDAQ
Hi Anne,
We're delighted to hear you found a successful resolution to your query. Thank you for the kind words and five-star rating.
Have a wonderful day.
Many thanks
BETDAQ
5* Service
Great customer service from Vicky to sort out my 0% commission!
September 15, 2025
Unprompted review
Reply from BETDAQ
Hi KJE,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
What can I say
What can I say? Customer service top notch quick.. just new here love all features in there and have a vast variety of games love it !
September 13, 2025
Unprompted review
Reply from BETDAQ
Hi,
Many thanks for your recent review. We really appreciate the five-star rating and positive customer feedback.
Kind regards
BETDAQ
Had a question re adding a new debit…
Had a question re adding a new debit card and Vicky was very helpful in sorting out the problem. First class service thank you.
September 13, 2025
Unprompted review
Reply from BETDAQ
Hi Ian,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great assistance from Hazel
Great assistance from Hazel! Very professional and prompt!
September 13, 2025
Unprompted review
Reply from BETDAQ
Hi Simon,
It's our pleasure to have resolved your query through our Customer Relationship Manager Hazel . We hope to hear from you again.
Many thanks
BETDAQ
Great customer support from Vicky
Great customer support from Vicky
September 11, 2025
Unprompted review
Reply from BETDAQ
Hi Joseph,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
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