My withdrawal was declined by my bank as I didn't know fraud has been committed on it. Contacted betdaq who wanted the replacement card details which I didn't have as was awaiting a new card. I did ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vicky was both professional and communicative and very quickly understood the issue - said she would pass on and ring back when completed. This she did - absolutely first class. Not many customer serv... See more
Company replied
Vicky in Customer Service... 10/10 ! Thank you so much. Absolute diamond. Helped me with my questions and she immediately got me on the Discord support group like, step-by-step walked my old-ass throu... See more
Company replied
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minu... See more
Company replied
Company details
Written by the company
Betdaq is one of the largest betting exchanges in the world, offering customers a unique position to back and lay bets at competitive odds whilst accompanying their exchange product with an innovative sportsbook and casino.
Contact info
4th Floor, IFSC House, Custom House Quay, IFSC, Dublin 1, D01 R2P9, Dublin, Ireland
- +353 15566222
- helpdesk@betdaq.com
- www.betdaq.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service was incredible and…
Customer Service was incredible and quick. Got straight to the point and provided me with what I requested for.
December 22, 2025
Unprompted review
Reply from BETDAQ
Hi Emman,
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you had a positive experience with BETDAQ.
Your feedback truly means a lot to our team and encourages us to keep delivering the best possible service.
Kind regards
BETDAQ
Fast with great customer service
Vicky very quickly gave me 0% commission and the website itself is a great exchange with many specials
December 19, 2025
Unprompted review
Reply from BETDAQ
Hi Nat,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Best customer service team
BETDAQ is an incredibly reliable site and there customer service is even better - especially vicky
December 19, 2025
Unprompted review
Reply from BETDAQ
Hi Sajid,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Fast response from Vicky and she is…
Fast response from Vicky and she is very helpful. Great exchange, easy to use.
December 19, 2025
Unprompted review
Reply from BETDAQ
Hi Robyn,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
10/10
Customer service is unlike an other betting exchange or even company. Replies within seconds and always helpful, shoutout Vicky.
December 19, 2025
Unprompted review
Reply from BETDAQ
Hi Ethan,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Lee,
Thanks so much for the great review! We’re really happy to hear you had a good experience with BETDAQ.
Your feedback means a lot to us, and we truly appreciate you taking the time to share it. Hope to hear from you again soon!
Kind regards
BETDAQ
Super all round
Easy to use exchange, great support and always willing to help. I'd recommend BetDaq over all the other exchanges!
December 16, 2025
Unprompted review
Reply from BETDAQ
Hi Luis,
Thank you for taking the time to share your experience! We’re delighted to hear that you were happy with BETDAQ. Your feedback means a lot to our team and motivates us to keep delivering great service.
We look forward to serving you again soon.
Kind regards
BETDAQ
Quick reply
My issue was resolved with minimal fuss. It took me longer to remember my username !
Quick response, polite and professional.
December 15, 2025
Unprompted review
Reply from BETDAQ
Hi Jon,
Thank you so much for your kind words and for taking the time to leave us a review. We’re thrilled to hear that you had a positive experience with BETDAQ.
Your feedback truly means a lot to our team and encourages us to keep delivering the best possible service.
Kind regards
BETDAQ
Customer service very quick to upload…
Customer service very quick to upload requested markets, friendly and helpful which makes for a super pleasant experience. Cheers betdaq
December 12, 2025
Unprompted review
Reply from BETDAQ
Hi Charlie,
Thank you for taking the time to leave such a great review! We’re really pleased to hear you had a positive experience with BETDAQ.
Your feedback means a lot to us and motivates our team to keep delivering the best possible service.
Kind regards
BETDAQ
Swift response by Vicky to a request by…
Swift response by Vicky to a request by me for a football match bet to be resolved, 4 days after it had been abandoned. Vicky was attentive, polite and effective. The issue was resolved within 15 minutes of the interaction with her, as she said it would be. Credit to her company.
December 9, 2025
Unprompted review
Reply from BETDAQ
Hi Jonathan,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
She had to point me through it and made…
She had to point me through it and made it look so easy and it was a pleasure so thank you
December 9, 2025
Unprompted review
Reply from BETDAQ
Hi Gary,
Thank you for your fantastic review! We’re grateful for your trust and excited to keep delivering the quality you expect from us.
Kind regards
BETDAQ
All round best exchange
One of the best betting exchanges to use at the moment. Wide range of enhanced special markets and always great support provided from Vicky.
*****
December 1, 2025
Unprompted review
Reply from BETDAQ
Hi Joshua,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Good customer service
Had an issue with a new payment method. Was dealt with via chat which was almost instant with a person to help. Vicky dealt with the issue quickly and patiently and refreshingly had some personality and humour. Keep up the good work.
December 4, 2025
Unprompted review
Reply from BETDAQ
Hi Matt,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Reply from BETDAQ
Hi John,
Many thanks for the recent review, we really appreciate the positive feedback and five-star rating.
Have a great weekend.
Kind regards
BETDAQ
Card issue resolved without issue
Needed a card issue resolved.
Vicky sorted it no problem
Superb customer service
December 4, 2025
Unprompted review
Reply from BETDAQ
Hi Paul,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
BETDAQ employee vicky resolved my…
BETDAQ employee vicky resolved my withdrawal issues quickly and efficiently.
Thanks
John Morris.
December 4, 2025
Unprompted review
Reply from BETDAQ
Hi John,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Have a great weekend.
Kind regards
BETDAQ
Reply from BETDAQ
Hi Brian,
We're delighted to hear you had a positive customer experience with BETDAQ. We hope to hear from you again.
Many thanks
BETDAQ
If you have any issues email Vicky
If you have any issues email Vicky. She has helped me twice now with a positive resolution. 👍👍
December 1, 2025
Unprompted review
Reply from BETDAQ
Hi Robin,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Great customer service from Vicky…
Great customer service from Vicky regarding an issue on the website
November 30, 2025
Unprompted review
Reply from BETDAQ
Hi Darren,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
Actually speaking to someone was a very…
Actually speaking to someone was a very pleasant change compared to when you call other customer services only to be given a menu of options. I only had to update some card details but was greeted by Vicky who was so helpful, cheerful and enthusiastic to help that it made the call a happy experience! Well done Betdaq on customer services as well all other aspects of the company.
November 20, 2025
Unprompted review
Reply from BETDAQ
Hi Steve,
Thank you for taking the time out to leave us a review. We're delighted to hear Vicky found a solution to your query. You can always reach out to us via the live chat or email at helpdesk@betdaq.com.
Kind regards
BETDAQ
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