Updates review from a legitimate reviewer I rejoined betplay a while back. I used to deposit a lot there years back, probably nearing 100k back in the day. Why am I giving a 1 star? Simple,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
5 star casino, 1000% fair play, excellent slot selection. Rapid withdrawal!!! Real preferences for VIP players!!! Recently got huge jackpot at Book of Ra- 5 mummies at bonus games on really high bet... See more
Company replied
This is one of three casinos that I choose to put my money into for several reasons. They all accept Bitcoin lightning payments. They all have super responsive customer service with very little on no... See more
Company replied
rigged slots, don’t play. Fully manipulated slots, never win. The providers are lagging, closing the windows and the speed mode is slower than original slots. They give 10% cash-back, eve... See more
Company replied
Company details
Written by the company
Betplay.io offers a comprehensive crypto casino and sportsbook experience. Established in 2020, the platform is dedicated to delivering top-tier online casino games using cryptocurrency and the Bitcoin Lightning Network. This is complemented by a vast gaming library that includes classic casino favorites, an exclusive Betplay poker table, extensive sportsbook, and unique Betplay originals—all backed by exceptional customer support.
Contact info
Costa Rica
- www.betplay.io
You should know
2.8
Average
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the worst gambling sites that…
One of the worst gambling sites that I've ever played on. It's rigged. Especially on their bet play games. They don't give out no bonuses that money that you put in on cash back on Thursdays and there's so many better casinos out there that you can go to and play stake us trustdice. But I'm telling you if you like to have a good time gambling DO NOT play at BETPLAY
May 4, 2026
Unprompted review
Reply from Betplay.io
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how frustrating it can feel when things don’t go your way. Please allow us to reassure you that all games on our platform, including Betplay originals, operate using certified Random Number Generators (RNG) that are independently tested to ensure fairness and compliance with industry standards.
Regarding bonuses and cashback, these are offered in accordance with specific terms and eligibility criteria, which can vary depending on account activity and ongoing promotions. We understand your concerns and would be happy to review your account in detail to clarify any specific issues you’ve encountered.
Your feedback is important to us, and we’d appreciate the opportunity to investigate further and address your concerns directly. Please feel free to message our 24/7 live chat with any additional details.
Kind regards,
Betplay Support Team
Always fun and exciting!
May 1, 2026
Reply from Betplay.io
Hello Jaydun
We’re delighted to hear that you’re having an enjoyable and exciting experience with us. Creating a fun, engaging, and seamless gaming environment is at the heart of what we do, and feedback like yours truly motivates our team.
We appreciate your support and look forward to bringing you even more great moments ahead.
Kind regards,
Betplay Team
Betplay.io Account Blocked After Freeroll Winnings and Cash Game Play – My April 2026 Experienceience with…
I want to share my experience with Betplay.io so that other poker players—especially those trying to build a bankroll through freerolls—understand the risks of using lightly regulated gambling platforms.
My case began on 19 April, when I won $88 from a Betplay freeroll / promotional contest. The prize was credited instantly to my account.
According to Betplay’s published Terms and Conditions, contest winnings are subject to a 1x rollover requirement, at least one $10 deposit, and a 30-day period to complete those requirements before forfeiture.
After receiving the prize, I used $10 of that balance to sit at a poker cash table. Through gameplay, that amount increased to approximately $193.
However, after leaving the table, the $193 was not credited back into my main Betplay account balance.
At that point, I contacted support and specifically asked whether there was any issue with my account and whether it was valid. This happened on 21 April.
Support confirmed that my account was valid and in good standing.
Only after this inquiry and prior confirmation did the situation escalate.
The funds remained under review, were later confiscated, and my account was permanently blocked.
The explanation I eventually received was a general accusation of “fraudulent activity,” allegedly confirmed by their Poker Team and Technical Team.
However, no case-specific conduct, no supporting evidence, and no exact Terms clause were disclosed.
When I requested clarification, I was told they could not reveal their methods or tools because it would compromise their systems.
This created several major concerns:
- My account was explicitly confirmed as valid by support after the gameplay issue arose.
- The system allowed me to join the cash table and complete the session without restriction.
- The winnings generated at the table were not credited properly, which led me to seek clarification.
- Only afterward was I accused of fraud and permanently blocked.
- No transparent explanation was given for the confiscation.
I also attempted to use live chat for escalation.
Live chat redirected me to email support.
Email support stated that the decision was final and not subject to appeal.
When I asked live chat whether any separate escalation path existed beyond the same support inbox, the conversation went silent.
In practice, this created a closed-loop process:
- Email support declared the matter closed.
- Live chat refused authority and redirected back to email.
- No independent review path was offered.
I am not claiming that every action by the operator is illegitimate.
I am sharing the facts of my documented case so other players understand the risks.
My advice to freeroll players:
- Do not assume that because a platform lets you play, your actions are fully protected under its internal rules.
- If winnings do not credit properly, stop play immediately and resolve the issue before continuing.
- Keep screenshots and records of balances, tables, and support conversations.
- Treat promotional balances as conditional until all requirements are fully satisfied.
- Be cautious when using freeroll winnings in cash games unless the rules clearly allow it.
For players trying to build a bankroll through freerolls, the key lesson is this:
A platform may allow gameplay operationally, but later reinterpret events under broad anti-abuse rules.
Always document everything, because transparent recourse may not be available if disputes arise.
April 19, 2026
Unprompted review
Reply from Betplay.io
Dear Player,
Thank you for taking the time to share your detailed experience with us.
We understand your concerns and how this situation may feel from your perspective. Please note that all accounts and gameplay activity on our platform are continuously monitored in line with our security, compliance, and anti-fraud policies. Decisions such as account restrictions or closures are made only after a thorough review by the relevant teams.
While we recognize your request for specific details, certain information related to our detection systems and internal processes cannot be disclosed, as this is necessary to maintain the integrity and security of our platform.
We also want to clarify that support responses are based on the information available at the time of inquiry. In some cases, further reviews may take place after initial interactions, which can lead to subsequent actions on the account.
Please understand that the outcome of the investigation on your account has been finalized, and the decision remains in effect.
We appreciate you sharing your feedback, and it will be taken into consideration as we continue to improve our services and communication.
Kind regards,
Betplay Support Team
They give very small bonuses
They give very small bonuses. If you play and count on bonuses, this is not the organization.
April 26, 2026
Reply from Betplay.io
Hi,
Thank you for your feedback. We offer competitive bonus ratios across our player base, including additional benefits and direct contact to the Loyalty Team for VIP players. Bonus amounts can vary depending on activity and account status.
If you would like to know your current bonus ratio or available offers, you may request this directly by contacting support@betplay.io
.
Best regards,
Betplay Team
A complete scam
A complete scam, don't play this site. They took $1500 from me after I deposited $3000, leaving me with only $1500. They wouldn't let me withdraw it and blocked me for no reason
April 17, 2026
Unprompted review
Reply from Betplay.io
Dear Player,
Thank you for reaching out and sharing your experience.
We’re sorry to hear about your frustration regarding this matter. Please note that account actions such as restrictions or withdrawal limitations are never applied without reason and are typically the result of required security checks, compliance procedures, or adherence to our terms and conditions.
We understand how concerning this situation may feel, and we would like the opportunity to review your case in detail. If you could kindly provide any additional information, such as your account username or transaction details to our 24/7 live chat, we will investigate this further and provide you with a clear explanation.
Our goal is to ensure a fair and secure environment for all players, and we’re here to assist you in resolving this concern.
Kind regards,
Betplay Support Team
Reply from Betplay.io
Dear Betplayer,
Good day!
We appreciate you sharing your thoughts! We're happy to hear that you find our platform so responsive and cutting-edge. Thanks for the positive feedback.
Regards,
Betplay.io Support Team
Reply from Betplay.io
Hi,
Thank you for your kind words. We are happy to hear you are enjoying the casino and we truly appreciate your support.
Best regards,
Betplay Team
DISGRACEFUL
BE CAUTIOUS. There is no question this site is illegitimate. Guarantee theyll have this review taken down because thats just what scammers do. Their “original” games are WITHOUT QUESTION manipulated. Do not play here
April 1, 2026
Unprompted review
Reply from Betplay.io
Hello Peter,
We are sorry to hear that you feel this way about your experience. We understand that it can be very frustrating when the games do not go your way.
We would like to clarify that our games are not manipulated. All games operate according to their game systems and outcomes are not manually controlled or adjusted for individual players.
If you experienced a specific issue or something that did not seem right during gameplay, it would need to be reviewed through our support team, as individual cases cannot be investigated on public platforms.
Best regards,
Betplay Team
BE CAUTIOUS
BE CAUTIOUS. There is no question this site is illegitimate. Guarantee theyll have this review taken down because thats just what scammers do. Their “original” games are WITHOUT QUESTION manipulated. Do not play here
April 3, 2026
Unprompted review
Reply from Betplay.io
Hello Peter,
We are sorry to hear that you feel this way about your experience. We strongly reject the claim that our games are manipulated. All games on the platform operate according to their game logic and systems, and outcomes are not manually controlled or adjusted per player.
We understand that losing can be frustrating, but game outcomes are random and results can vary greatly from session to session.
If you had a specific issue or concern related to a game or your account, this would need to be addressed through our support team, as individual cases cannot be reviewed on public platforms.
Best regards,
Betplay Team
Do you know what this casino makes it…
Do you know what this casino makes it so bad? They change the RTP. In the beginning you win some, after that they change the RTP and you never win anything. Avoid it like the plague
April 1, 2026
Unprompted review
Reply from Betplay.io
Hi,
Thank you for sharing your feedback. We would like to clarify that it is not possible for us to manually change the RTP of games. RTP is set by the game providers. We as a platform choose well known and reputable providers in the market to ensure fairness and reliability.
Thank you for your understanding.
Best regards,
Betplay Team
Worst RTP
The RTP at this site is purposely set at the lowest setting. You'll notice the Pragmatic game no longer list RTP on this site while others show RTP of 94% while other casinos show 96-97%... You will not win or even have fun.
March 24, 2026
Unprompted review
Reply from Betplay.io
Dear Player,
We understand where you are coming from, rest assured that our casino games are from the top game suppliers/providers. We also chose the games' good RTP versions. But please bear in mind that gaming results are random and you might have some losses but of course, you will gain wins also, just like how it works with all of the casinos.
Regards,
Betplay.io Support Team
I really love betplay!
I really love betplay!! I love the variety of providers and games!! I love their live games!! I love the literal instant cash out no stress or mess!! I trust them 1000% and I love how often they are willing to give me goodwill spins!!
March 28, 2026
Reply from Betplay.io
Dear Player,
We're happy to hear that you love the variety of games and providers, especially the live games. We appreciate your trust and are so glad you enjoy the instant cash outs and goodwill spins. Thanks for your positive feedback!
Regards,
Betplay.io Support Team
This casino and the live dealer games…
This casino and the live dealer games are 100 percent rigged.
March 27, 2026
Unprompted review
Reply from Betplay.io
Hello Brian,
We are sorry to hear that you feel this way. Please note that live dealer games are operated by professional dealers, and the outcomes are not controlled or influenced by our platform.
We understand that losing sessions can be frustrating, but game results are based on the rules of each game and live gameplay, not adjusted per player.
If you have specific concerns about a particular game or session, you may contact our support team with the details so the session can be reviewed.
Best regards,
Betplay Team
One of the best casino
One of the best casino, won over 100 k 2025
, evrything was approved instantly, sometimes i think its rigged, but its depends on luck, u never know when u win.
Good casino
March 27, 2026
Unprompted review
Reply from Betplay.io
Hi Danzan,
Thank you for sharing your experience and feedback. We are glad to hear that your withdrawals were processed smoothly and that you are enjoying the platform overall.
You are absolutely right that in games of chance, results can vary and luck plays a big role. Wins and losses can come in streaks, but the outcomes are always random and not influenced by individual players.
We appreciate you taking the time to share your review and we are happy to have you playing with us.
Best regards,
Betplay Team
Site will not pay your money
Every thing was ok and i deposited my money after small win i tried to withdrawal they first told me ylu withdrawal is under review and you have to wait but after 1 day i came back to check and saw my account is blocked then i sent message to support they told me you had been blocked for multi accounts and when i asked them to provide me a proof they didnt have any proof for this action they did
Please give me back my money
If you pay my money i will change my review
THIS WAS YOUR SUPPORT ANSWER TO ME
Upon checking, your account has been blocked due to a breach of our Terms and Conditions, which will lead to multi-accounting. It's stated on our T&C that multiple accounts are not allowed. Our system has detected that your account is connected to other players, and this was confirmed by our technical team. The decision was made by our management, and it's already final.
Multiple accounts per household, IP/Subnet or users deemed to be the same person made in order to trick or game Betplay's system in any way are not allowed and will be discarded without warning. If a user is confirmed having multiple accounts, he/she does not have the right to any refunds of deposits and/or bets
ALSO I SWEAR I DIDNT HAVE MULTIPLI ACCOUNT PLEASE REFUND MY MONEY
March 10, 2026
Unprompted review
Reply from Betplay.io
Dear Player,
Thank you for reaching out and for sharing your concerns with us.
We understand how frustrating this situation must feel, especially when you were expecting to process a withdrawal. Please know that account restrictions such as this are never applied lightly. When an account is flagged for multiple account activity, it is based on checks performed by our security system and compliance team to ensure that our platform remains fair and secure for all players.
Because of security and privacy policies, we are unfortunately unable to disclose the specific details or internal evidence related to these checks. However, these reviews are conducted carefully before any final decision is made.
If you believe this action may have been taken in error, we kindly recommend continuing the discussion with our live chat Support Team, who will be able to review your case further and advise you regarding the status of your account and any remaining balance.
We truly appreciate your patience and understanding.
Kind regards,
Betplay.io Support Team
What a disaster
What a disaster! The fake games are different from the original ones. I went back to play with them and I still got 300 euros, not even 2 euros per spin, and it went on like this for over 250 spins on various stakes and games. Be careful, the games are fake and they have control over it. I've lost a ton of money with them and it's always the same. You missed the game. The RTP0 loyalty bar has been in the same place for a year, and support can't tell me why. What a disaster! The casino is rock bottom.
February 19, 2026
Unprompted review
Reply from Betplay.io
Hello Przem K,
We are sorry to read about your frustration.
Please be assured that all games on our platform are provided by legit and well known game providers and operate on certified RNG systems. The outcomes are not controlled or altered by us. Results are random and can vary significantly in the short term, regardless of stake size or number of spins.
RTP is calculated over millions of rounds and is not a guarantee of short term results. Individual sessions, even long ones, can differ from the theoretical return.
If you have specific concerns about a particular game, session, or the loyalty bar display, we kindly ask you to contact our official support team with full details so the matter can be reviewed properly.
Best regards,
Betplay Team
It's Sikeb again
It's Sikeb again, no one has contacted me yet and I haven't received any compensation. Let me try leaving my email like this: Gmail: sikebnaio@
February 18, 2026
Reply from Betplay.io
Dear Player,
Greetings!
You can also contact our 24/7 live chat support for real-time assistance.
Thank you!
Warm regards,
Betplay.io Support Team
Scam ! Thieves !
I liked . it and was having a good time playing abd then out of no where got blocked for something I don't even know how to do . They said I had multiple accounts when I only have 1 I asked for proof and they won't send me nothing but still blocked me and kept my money . It's a complete scam where you can get ripped off at anytime for no reason. Dont be fooled
February 17, 2026
Unprompted review
Reply from Betplay.io
Dear Valued Player,
Thank you for sharing your concerns with us. We are truly sorry to hear about your recent experience and understand how upsetting this situation must feel.
Please allow us to assure you that we do not block accounts or withhold funds without valid reason. All accounts are reviewed in accordance with our Terms & Conditions and security policies, which are in place to ensure a safe and fair environment for all players. Situations involving duplicate or related accounts are carefully investigated by our Risk and Security Team before any action is taken.
We understand your request for more information. For privacy and security reasons, we may not always be able to disclose all details of our internal investigations; however, we are more than willing to have your case reviewed again to ensure that everything has been handled correctly.
Kindly provide your registered email address or contact our Support Team via email support@betplay.io so we can escalate your case for a secondary review. We want to make sure your concerns are addressed thoroughly and fairly.
We appreciate your patience and the opportunity to look into this matter further.
Warm regards,
Betplay.io Support Team
Okay so I give these guys a FULL 5 STAR…
Okay so I give these guys a FULL 5 STAR RATING! They are worth checking out and I must say in a months time they have snuck into #1 go to spot. They are ON POINT . If you have not played there....you are missing out! Customer service is 5 star as well . Thanks Betplay🎀🎀🎀❤️❤️❤️💯💯💯
February 19, 2026
Unprompted review
Reply from Betplay.io
Hi Zoe,
Thank you so much for the incredible 5 star review. We truly appreciate your kind words and your support!
It means a lot to hear that we have become your number one go to spot in such a short time. We are especially happy that our customer service team has made a positive impression on you.
Thank you for being part of Betplay. We look forward to keeping that 5 star experience for you.
Best regards,
Betplay Team
ITS A SCAM.!!!!ONCE YOU WIN BIG THEY…
ITS A SCAM.!!!!ONCE YOU WIN BIG THEY BLOCK ACCOUNT AND STOP WITHDRAWING YOUR MONEY
February 13, 2026
Unprompted review
Reply from Betplay.io
Hello,
We are really sorry to hear that this has been your experience. Please understand that account restrictions or paused withdrawals usually occurs when a routine review, security check, or a potential breach of the terms and conditions is identified. These measures are in place to protect both the player and the platform and are not related to winning or losing.
If an account has been limited or a withdrawal is pending, the best way to resolve it is to contact the official support team with the account details so the case can be checked properly. Unfortunately, public comments do not give access to personal account information.
Best regards,
Betplay Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.