I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a great sized gym in an amazing position but I feel the gym isn’t managed well. The g... See more
Location
Switch locationChelsea Manor Street, SW3 5PL London, GB
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Very supportive, helpful and friendly. My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later... See more
Company replied
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have. The team are very welcoming and friendly and will go above and beyond to help. Certainly imp... See more
Company replied
When I try to have my membership after being suspended because they require council tax bill, I didn’t coropond with them, I ignored it because I done everything that required. Someone called Brouno c... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Chelsea Manor Street, SW3 5PL, London, United Kingdom
3.8
Great
92 reviews
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Disappointed
I think the overall Company model and concept is great but I’m disappointed with the Chelsea Fitness Centre. It’s a great sized gym in an amazing position but I feel the gym isn’t managed well. The gym is very untidy as a considerable number of the members don’t use the lockers provided so there are bags and coats etc lying around the gym. Weights are not put back by members (or the Personal trainers!!) so are spread out all over the gym which usually entails searching around when you need a particular weight
Another real bugbear for me are the members doing weight training in their stocking feet, sliders or even worse with bare feet. It’s against health and safety and not pleasant to look at but none of the staff seem to address it. It’s such a shame that a gym with great equipment and facilities is let down by a lack of attention.
September 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Better - Chelsea Sports Centre
Hi Terry,
Thank you for your wonderful feedback! We're delighted to hear that you found the service at Chelsea Sports Centre simple and straightforward.
Providing an easy and hassle-free experience for our customers is important to us, so it's fantastic to know that this was reflected in your visit. We truly appreciate your five-star review and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Reply from Better - Chelsea Sports Centre
Hi Carolina
Thank you for your review.
We are sorry to hear about your experience at Chelsea Sports Centre, and we appreciate you bringing this issue to our attention.
Your feedback will be shared with the team at the centre to ensure improvements are made, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Functional Fitness classes by Andrew are excelent. His classes are the main reason for me to keep coming to the gym.
Functional Fitness classes by Andrew are
June 29, 2026
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Lilia,
Thank you for your wonderful review!
We're over the moon that you're loving your Functional Fitness classes with Andrew.
We can't wait to welcome you back for another session soon!
Warm Regards,
Kaisha
My Granddaughter has reached the…
My Granddaughter has reached the Academy and she is so proud that’s she got this far. And the staff have a lot of patience with Leila.We have just been told recently that’s Leila had ADHD . But that’s does not put her of swimming. Yours kind regards Debra Broyd.
June 24, 2026
Reply from Better - Chelsea Sports Centre
Hi Debra,
Thank you for your kind feedback.
We are delighted to hear that your granddaughter has progressed to the Academy and that she is so proud of her achievement.
It is wonderful to know that our team have shown patience and support, and we will be sure to share your lovely comments with them.
We are especially pleased to hear that Leila continues to enjoy her swimming, and we wish her every success as she continues her journey.
Warm Regards,
Hazal
Acceptable equipment in the gym…
Acceptable equipment in the gym .
Please give the rowing machines a good service (the pull chain is not smooth) and a detailed clean.
June 14, 2026
Reply from Better - Chelsea Sports Centre
Hi Kay,
Thank you for your feedback.
We are pleased to hear that you find the gym equipment acceptable overall. We also appreciate you bringing the issue with the rowing machines to our attention. Your comments regarding the pull chain and the need for a more thorough clean have been noted and will be shared with the team to be reviewed and addressed.
Thank you again for taking the time to share your experience.
Warm regards,
Hazal
Funny class and everything really clean
Funny class. Good instructor. All clean and good services ( showers, hair dryers…)
June 16, 2026
Reply from Better - Chelsea Sports Centre
Hi Veronica,
Thank you for your positive feedback.
We are pleased to hear that you enjoyed the class and found the instructor to be engaging. It is also great to know that you were satisfied with the cleanliness of the facilities and services provided.
We appreciate you taking the time to share your experience.
Warm regards,
Hazal
Poor cleanliness, poor organisation and lack of staff presence
Unfortunately, my experience was disappointing. The gym is often untidy, with weights left scattered across the floor and equipment not returned to the correct places. Many machines and functional training areas appear dirty and are not cleaned regularly.
There are also frequent trip hazards due to equipment being left around, which raises safety concerns. On several occasions, there was no visible staff member available on the gym floor to assist members or monitor the facilities.
The gym has good potential, but standards of cleanliness, organisation, maintenance and staff presence need significant improvement.
Humans pay a membership fee expecting a gym, not an archaeological dig through abandoned dumbbells and dust. A little housekeeping would go a long way
June 11, 2026
Reply from Better - Chelsea Sports Centre
Hi,
Thank you for taking the time to share your experience at Chelsea Sports Centre.
We're really sorry to hear that cleanliness, organisation, and staff presence have all fallen short of the standard you'd expect. Our members deserve a clean, well-run environment every time they visit, and we apologise that hasn't been your experience. Your concerns have been passed on to the centre team to be addressed as a priority.
Warm Regards,
Hazal
Chelsea Gym
I've been coming to this gym now for over 2 years and I've been impressed with the offerings they have.
The team are very welcoming and friendly and will go above and beyond to help.
Certainly impressed with the new additions to the gym lately especially the new gym upstairs.
May 16, 2026
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Simone
Thanks for your review.
We are so pleased to hear that the staff at Chelsea Sports Centre have been so supportive, and that you are impressed with the new facilities on offer.
Kind Regards
Rachel
Great Gym
Great Gym. New equipment is really smart. The functional gym is a great addition to the facility.
May 11, 2026
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Dan,
Thank you for your lovely review!
We're so happy to hear that you're enjoying the new facilities in our gym space at Chelsea Sports Centre.
We're also thrilled that you appreciate our functional gym space as well.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Cleaning is poor despite the amount of…
Cleaning is poor despite the amount of times complaints made. The air and the smell is not fresh and poor sanitation
April 21, 2026
Reply from Better - Chelsea Sports Centre
Hi Noha,
Thank you for your feedback!
We're deeply sorry to hear about the issues you've experienced with our cleanliness at the Centre.
We're more than happy to share your comments with the wider team for further review.
Thank you again for raising this with us!
Warm Regards,
Kaisha
Changing rooms and gym equipment are…
Changing rooms and gym equipment are always filthy dirty and have been for years so no point in this survey as nothing ever gets done about it.!!!
April 20, 2026
Reply from Better - Chelsea Sports Centre
Hi Gary
Thank you for your review.
We are sorry to hear that you feel this way about the Chelsea Sports Centre, and we value your feedback.
We will pass your review on to the General Manager at the centre, and we hope that this will assist in resolving the issues you have raised.
Kind Regards
Amir
Swimming teacher was great
Swimming teacher was great
Pool is ok - good to have a children's pool
Changing rooms should be cleaner and post swim showers are dribbles
The booking accounts are so much more complicated than they should be and than at competitors, particularly for families.
April 19, 2026
Reply from Better - Chelsea Sports Centre
Good Afternoon,
Thank you for your review!
We’re really pleased to hear that you had a positive experience with the swimming teacher at our Chelsea Sports Centre and that you value the availability of the teaching pool.
We’re sorry, however, to hear about the issues with the cleanliness of our changing room space and the post-swim showers.
We also appreciate your feedback regarding the booking system, particularly for families.
We're more than happy to share your comments with the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Reply from Better - Chelsea Sports Centre
Hi Jason,
Thank you for your kind words!
We're thrilled to hear how perfect the Customer Service has been at our Chelsea Sports Centre.
It's great to know that the staff have been very patient, kind and friendly
Warm Regards,
Kaisha
Friendly staff
Friendly staff. Great space in the gym. Super pool. Amazing classes. Clean and well equipped changing rooms.
January 18, 2026
Reply from Better - Chelsea Sports Centre
Hi Natasha,
Thanks for your review.
We are so delighted to hear that you are enjoying Chelsea Sports Centre!
Warm Regards
Hazal
Reply from Better - Chelsea Sports Centre
Hi Ran
Thank you for your review.
This is great to see, and thank you for being part of the journey with Better!
Kind Regards
Amir
good
good equipment. Needs to be cleaner, especially the changing rooms and showers...
November 28, 2025
Reply from Better - Chelsea Sports Centre
Thank you for sharing your experience with us, Ascanio.
We value your feedback, and we will use it to do better.
We hope we will be able to improve your future visits.
Kind Regards
A good variety of fitness classes and…
A good variety of fitness classes and quality equipment at the gym. :) I would just suggest more equipment for legs, as they get busy sometimes.
October 29, 2025
Reply from Better - Chelsea Sports Centre
Hi Luiza
Thank you for your review.
We are very pleased to see that you are enjoying the different facilities at Chelsea Sports Centre, and we appreciate your feedback.
We will be sure to pass this on.
Kind Regards
Amir
Very supportive
Very supportive, helpful and friendly.
My referral for the gym was dealt with promptly by Jody Dennant, at the Referral desk in the sport centre, who was my first point of contact, and later by Keith Richardson who followed and set up the membership, and thanks to him the whole process went swiftly and smoothly.
Finally, thanks to Zanesha at the Chelsea sport centre Reception for being helpful and informative when she issued my membership.
M. Thanks
A.J
October 10, 2025
Reply from Better - Chelsea Sports Centre
Hi
Thank you for your review.
We are very pleased to hear that Jody, Keith, and Zanesha made your experience smooth and welcoming.
We look forward to seeing you again soon at Chelsea Sports Centre to achieve your health and fitness goals with us.
Kind Regards
Amir
Disgusting!!!
I use this swimming pool as it is close to work so I can pop along before work.
I started going before COVID and it has always been looking in need of repair but I put all that down to the age of the building but ever since COVID has finished the pool sides and bottom are dirty and I mean DIRTY,you can see a green film on the bottom and sides I have mentioned it to the staff but they just ‘thank you’ and walk away,as I said I go there before work so I go in at 6:30 when it first opens and when I have finished to have my shower there are hairs all on the side of the showers,so they are either not cleaning at night before they shut or not even bothering when they open,disgusting.
September 13, 2025
Unprompted review
Reply from Better - Chelsea Sports Centre
Hi Maxine
Thank you for your review.
We are sorry to hear about your experience regarding the cleanliness at Chelsea Sports Centre.
We have forwarded your feedback to the General Manager for review, and we hope this will lead to a resolution of the issues you have raised.
Kind Regards
Amir
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