Jackie my PT, was amazing and arranged for my personal workout. The staff at the front very welcoming. Great experience , they took all my needs into consideration.
Company replied
Location
Switch locationSt Pauls Drive, SN3 5DA Covingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely friendly team working there and have enjoyed the classes. However the ladies changing rooms need some attention lockers not working properly and hair dryers either broken or cut out after a c... See more
Company replied
Brilliant really like the instructors. They give good lesson.
Company replied
I sent a complaint after my 5 year daughter tripped and fell in front of her swimming in front of her, she was crying and unlocked her up and rushed her to the changing room, I wasn’t followed by th... See more
Company replied
Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
St Pauls Drive, SN3 5DA, Covingham, United Kingdom
4.3
Excellent
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled membership
I signed up for a swim membership and requested for my membership to be cancelled immediately. I was shocked at the cleanliness (or lack thereof) of the changing, shower and toilet facilities and the pool. The showers were mouldy and covered in limescale and only two out of five were operational. The changing rooms and toilets were grimy with brown dirt engrained on the walls and floor. The pool had sand at the bottom and the lanes weren’t wide enough for two people to swim lengths along. I was disappointed that a Better facility was in this way and requested for my membership to be cancelled with immediate effect. I am yet to receive a refund.
The cleaning schedule should certainly be reviewed at this facility. I will not be returning, which is a shame as the location and the amount of sessions offered is very convenient.
May 3, 2024
Reply from Better - Dorcan Recreation Complex
Hi
Thank you for taking the time to leave a review.
We are very sorry to hear that your experience at our center was disappointing and that you had to cancel your membership. Your feedback is appreciated and we thank you for bringing this to our attention.
Your review has been escalated to the General Manager to look into further and I have attached a link below for our refunds, please complete the form if you have not had the opportunity to yet.
A Charitable Social Enterprise. Join us now. (better.org.uk) (https://www.better.org.uk/refund-request)
Please note that a request to cancel needs to be in writing, please send this to customerservices@gll.org
Kind Regards
Amir
Lovely friendly team working there and…
Lovely friendly team working there and have enjoyed the classes.
However the ladies changing rooms need some attention lockers not working properly and hair dryers either broken or cut out after a couple of minutes
March 26, 2024
Reply from Better - Dorcan Recreation Complex
Good Morning Julie,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Dorcan Recreation Centre and the staff are friendly and welcoming each time you attend. However, we are disappointed to hear of the broken equipment and lockers which require repairing. I will forward your feedback for the attention of the centre manager so they can look into the points you have raised and resolve these in a timely matter.
We hope you can continue to enjoy your membership at the Dorcan Recreation Complex.
Kind regards,
Charmaine
I sent a complaint after my 5 year…
I sent a complaint after my 5 year daughter tripped and fell in front of her swimming in front of her, she was crying and unlocked her up and rushed her to the changing room, I wasn’t followed by the instructor or asked if I needed help, she was bleeding a lot.
I had nothing in me just some tissue from the toilets, I went in to the pool carrying my daughter and said it is quite a deep cut and is still bleeding but my daughter still wants to continue thinking they should offer a plaster etc. Nope she just took her to the pool, now I’m sure an open would in a pool isn’t a very good idea and to not to be offered any help or first aid is disgusting.
I have had no response from my complaint
September 27, 2023
Unprompted review
Reply from Better - Dorcan Recreation Complex
Good Afternoon Lucy,
Thank you for your recent email.
I am very sorry to hear of the recent incident involving your daughter at the Dorcan Recreation centre. Are you please able to clarify some more information so I can escalate this directly to the centre manager so they can contact you?
Kind regards,
Charmaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.