The customer service team are very rude specially the usual duty manager I believe he’s name is Shane. Shane always comes across as aggressive behaviour towards customers specially women. I have... See more
Location
Switch location763 High Rd, E10 5AB Leyton, GB
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Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I sig... See more
Company replied
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days befo... See more
Company replied
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
763 High Rd, E10 5AB, Leyton, United Kingdom
4.1
Great
125 reviews
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The customer service team are very rude…
The customer service team are very rude specially the usual duty manager I believe he’s name is Shane.
Shane always comes across as aggressive behaviour towards customers specially women.
I have witnessed him shouting at customer, he was not helpful at all he was pointing finger at the customer it was shameful to witness this.
I hope he will be changed as maneger because his not fit for purpose at all.
Regards
October 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Staff was very caring and friendly
Staff was very caring and friendly. Staff gave us discount offer to join only which that how supposed to be because the discount is there. I said that because I joined his brother a few days before and we paid double to join the swimming lessons (monthly is same).
Better has some awful and meaningful staff. There is only a few that cares about customers.
I said that too because I know the centre for 25 years which my husband and me are members and now we have 5 memberships with our three children. That’s lot of money in one single house.
Experience with Dylan was great.
But Better is not.
September 13, 2026
Reply from Better - Leyton Leisure Centre
Hi Joseph,
Thank you for taking the time to share your feedback.
We're pleased to hear that Dylan provided such a positive experience and that you found him caring, friendly, and helpful. It's also great to know that he was able to assist you with the membership offer and make the joining process a positive one.
At the same time, we're sorry to hear that your wider experiences with Better have not always met your expectations. As a long-standing customer of 25 years with multiple family memberships, we truly value your loyalty and appreciate your honest feedback. Your comments will be shared with the relevant team as we continue to work on improving the experience we provide for all customers.
Thank you again for your support and for recognising Dylan's excellent service.
Warm Regards,
Hazal
Great centre, classes and staff!
Just joined recently and am attending two classes a week - the centre is well-maintained, the staff at Reception helpful and friendly, and the fitness instructors have been brilliant! So pleased I signed up. Also did the gym induction, again a friendly and helpful staff member, and has all the equipment (and option to get advice) I need. Very happy to have started this membership.
September 28, 2026
Reply from Better - Leyton Leisure Centre
Hi Sandra,
Thank you for sharing such fantastic feedback. It’s great to hear that your new membership has got off to such a positive start, from the warm welcome at Reception to the brilliant fitness instructors and helpful gym induction.
We’re especially pleased that you’re enjoying your classes and have everything you need to make the most of the gym.
We hope you continue to enjoy every visit and get even more from your membership as you settle in.
Kind regards,
Suheera
Reply from Better - Leyton Leisure Centre
Hi Nataliia,
Thank you for your great review!
We're happy to hear that the teamwork was amazing and that you had a perfect visit.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Reply from Better - Leyton Leisure Centre
Hi Reda,
Thanks for your lovely review!
We are so pleased to hear that you are enjoying Leyton Leisure Centre!
Warm Regards
Azaria
I'm so glad i finally made the decision…
I'm so glad i finally made the decision to join better Good variety of classes, good facilities, friend staff and people to meet it is making a big difference to my life as I add and inbed activity in my normal day to day.
September 9, 2026
Reply from Better - Leyton Leisure Centre
Hello Joyce,
Thank you for taking the time to write your review and for your lovely 5-star rating.
We are really pleased to hear that you are enjoying the variety of classes, great facilities and friendly staff at Leyton Leisure Centre, and that joining Better is making such a positive difference to your life.
We hope this continues, and we look forward to seeing you often.
Warm regards,
Shirley
I've been charged a higher rate without…
I've been charged a higher rate without prior notice. Even after email customer services a few days ago I have yet to hear a response.
August 23, 2026
Reply from Better - Leyton Leisure Centre
Hi Muhammad,
Thank you for bringing this to our attention!
We understand your frustration regarding the increase in your swimming lesson rate without prior notice.
We usually send an email at least a month before requesting new concession proof, and another notification just before your Direct Debit payments increase.
We can see that this has now been resolved, and we apologise for the inconvenience this has caused.
Thank you for raising this with us!
Warm Regards,
Kaisha
The staff is very polite
The staff is very polite, clean. However, some essential machines are missing, and it would be good to have more steps available.
August 11, 2026
Reply from Better - Leyton Leisure Centre
Hi Monika,
Thank you for taking the time to share your feedback about Leyton Leisure Centre.
We are pleased to hear that you have found the centre clean and that our staff have been polite and welcoming during your visits.
We appreciate your comments regarding the gym equipment and the availability of additional step machines. Feedback such as yours is valuable and will be shared with the relevant team for consideration as we continue to review our facilities and services.
Thank you again for your feedback and for your support.
Warm Regards,
Hazal
Unprofessional behaviour of swim area manager
I am deeply disappointed with my experience at this leyton better swimming area. The manager (Shane Coulson) extremely rude, unprofessional, and lacks basic customer service skills. Instead of handling a situation with respect or speaking to me privately, he chose to humiliate and embarrass me in front of other members. This hostile behavior is completely unacceptable. A health center should feel welcoming, but this unprofessional behaviour of a manger makes it toxic. Corporate needs to address this immediately.
July 26, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Aijaz,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Reply from Better - Leyton Leisure Centre
Hi MD
Thank you for your review.
This is wonderful to see, and we will be sure to pass your feedback on!
Kind Regards
Amir
Great class with Michelle
Great class with Michelle, very helpful receptionist
July 24, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Miss Hinds
Thank you for your review.
We are very pleased to see that you enjoyed Michelle's class, and we hope to see you at her next class!
Kind Regards
Amir
Recommended
Sauna always crowded you cant enjoy group too loud . equipment on the gym is quite enough for your needs ,downstairs is brand new good one .space for stretching is too small good for 4 person only on my own estimated and then locker if you put 20p will not returned to you afterward and toilet not really cleaned. is easy to book for sauna and access entry using your phone scanner anyway not bad at all to distract yourself on your boring day for helping building physically and mentally ,yes it does!
July 14, 2026
Reply from Better - Leyton Leisure Centre
Hi Jocelyn,
Thank you for sharing your feedback. We’re sorry to hear that parts of your visit didn’t meet expectations.
We understand how important it is to have a relaxing sauna experience, and we’re sorry that it felt overcrowded and noisy during your visit. We’ll pass this feedback to the team to review how we can better manage capacity and ensure a more enjoyable environment.
We’re pleased to hear you found the gym equipment and the downstairs facilities to your liking, as well as the ease of booking and entry. However, we’re concerned about your comments regarding the cleanliness of the toilets, limited stretching space, and the locker issue. These are certainly not the standards we aim for, and we will raise this with the relevant teams to improve.
Your feedback is very valuable in helping us enhance both our facilities and overall member experience.
Warm Regards,
Hazal
Good swimming pool and clean
Good swimming pool and clean. Could do with more information about times of classes taking place. the large pool is not available Oftentimes in the evening as one cannot swim as classes take the whole pool so you end up being 20 in a small part of the pool. Which is obviously not what one pays for.
June 5, 2026
Reply from Better - Leyton Leisure Centre
Hi there,
Thank you for your feedback. We’re really pleased to hear that you found the swimming pool clean and enjoyable.
We’re sorry to hear about the lack of clear information regarding class times and the impact this has had on your swim sessions. We understand how frustrating it can be when the main pool is frequently unavailable, especially during busy evening periods, and when this leads to overcrowding in the remaining space.
Your comments are very important to us, and we will share this feedback with the team to review how class schedules and communication around pool availability can be improved, so members can better plan their visits.
Thank you again for taking the time to share your experience.
Warm Regards,
Hazal
The environment is very clean
The environment is very clean, the staff very polite. The facilities is good
July 1, 2026
Reply from Better - Leyton Leisure Centre
Hi Prema,
Thank you for your lovely review!
We're thrilled to hear that you're loving our facilities, appreciate our cleanliness, and find our team very polite.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Gloria & Kayla were really helpful &…
Gloria & Kayla were really helpful & happy. Helped with my enquiry & resolved the issue. Lovely friendly ladies . Thank you girls x
June 2, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Honey,
Thank you for your wonderful review!
We're delighted to hear that Gloria and Kayla were really helpful, friendly and happy during your visit.
It's amazing to know that they assisted and resolved your query promptly.
We hope to see you again soon!
Warm Regards,
Amir
Gloria is fabulous in all ways…
Gloria is fabulous in all ways professional welcoming and will always go the extra mile.
June 2, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Gordon
Thank you for your review.
It is great to see that Gloria is creating a wonderful atmosphere and providing excellent customer service!
We will be sure to pass your feedback on for her to review!
Kind Regards
Amir
Great staff!
Great staff!! Gloria is a star! Good facilities too and nice atmosphere.
May 29, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
HI Michael
Thank you for your review.
We are very pleased to see that you are having a great experience at Leyton Leisure Centre and that the staff are creating a wonderful atmosphere!
We also appreciate your feedback about Gloria, and we will be sure to pass this on.
Kind Regards
Amir
Mike is an excellent yoga teacher but…
Mike is an excellent yoga teacher but the room was stifingly hot with a free standing air con machine which had no affect on the space. Mike managed to find a better room but only because it was half term week and the room was free. The air con in the studio needs sorting.
May 27, 2026
Reply from Better - Leyton Leisure Centre
Hi Kate
Thank you for your review.
We are very pleased to see that Mike is providing an excellent yoga class, and it's great to see that he has been able to accommodate the class in a better room for the recent class.
We also appreciate you bringing the air conditioning to our attention, and we will pass your feedback on to the management team at Leyton Leisure Centre to review.
Kind Regards
Amir
We had a lovely experience
We had a lovely experience, the kids loved it. What a way to spend our Thursday. The staff were amazing, especially Ben, he was so kind and patient with everyone and he made sure he was interacting with everyone and making sure we were all good.
Amazing!!!
May 28, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi Antonia
Thank you for your review.
We are very pleased to see that you and your children enjoyed your experience at Leyton Leisure Centre, and that the staff were able to create a wonderful atmosphere and prove and amazing service!
It is also lovely to see that Ben has been able to go above and beyond, and we will be sure to pass your feedback on!
Kind Regards
Amir
Unbeatable value
Unbeatable value, lovely staff, and the temperature in the sauna is just perfect. If I had to name a drawback it’d be that it opens too late and closes too early.
May 27, 2026
Unprompted review
Reply from Better - Leyton Leisure Centre
Hi ePalm
Thank you for your review.
We are very pleased to see that you enjoyed the sauna at Leyton Leisure Centre and that you had the opportunity to meet the lovely team.
We also appreciate your feedback regarding the opening and closing times, and we will take this on board.
Kind Regards
Amir
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