Everything was totally satisfactory. But one thing in Platinum Jubilee leisure centre, there is no padlock lockers/or better arrangements for disabled people with dementia as it’s not easy for such Pe... See more
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Location
Switch locationRowhleys Place, West Drayton, UB7 9NQ London, GB
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The people in reception don’t know what they are about. I had to register my daughter for swimming and I have ended up paying two different lesson programmes and no lessons class available for my daug... See more
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Iv been a member for a couple of weeks, iv found the staff to be extremely friendly and helpful and made me feel welcome. Iv been using the gym which is clean with modern equipment iv had no is... See more
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My children have been having swimming lessons and the progress they have made in a few weeks is outstanding. They love the lessons and the swimming staff and teachers are lovely . Thanks Wendy for ove... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
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Rowhleys Place, West Drayton, UB7 9NQ, London, United Kingdom
3.8
Great
21 reviews
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I am so disappointed about this leisure…
I am so disappointed about this leisure centre’s performance!!!especially because its a brand new building…..i am a member for about two weeks,i paid in full for the services and facilities of this point but it seems like the employees are trying to save energy and money for the council.How is possible for a brand new building and everything inside to have ever sauna or steam room broken every week or more than that???so what i am paying for???i was waiting more than two years for this leisure centre to be open and now?…..very poor service!…i did sent an email to the council saying that they have issues with the sauna and steam room but didn’t receive anything!….it seems like they like to take money from our pockets only for pictures and stories,nothing else i”am afraid.
However,if they don’t change anything in the next teo weeks,then i will make an appeal to the Customer Service Protection Department because is not fair at all.
May 27, 2026
Reply from Better - Platinum Jubilee Leisure Centre
Hi Daniel,
Thank you for your review!
Whilst we appreciate your feedback regarding the maintenance of our health suite space, we understand that you currently have a Better Health Centre agreement.
This enables you to use our gym, swimming, fitness classes and health suite facilities.
We can see that you're regularly using other facilities outside the sauna.
We'll be sharing your comments with the wider team for further review, and we apologise for any frustration this has caused.
Thank you again for your review!
Warm Regards,
Kaisha
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