I am extremely satisfied with this sports facility. The staff are very polite, responsible, and professional. Whenever I needed help with anything, they assisted me in a very friendly and caring manne... See more
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Location
Switch locationAdelaide Rd, NW3 3NF London, GB
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Haven't actually used the facilities yet but the staff have been very prompt and helpful in sorting out the correct membership for me. There are lots of different types of membership so it was very g... See more
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very good gym overall, well equipped, friendly and helpful staff. The only issue: it's unacceptabily dirty. There's centimetres of dirt piled everywhere, on the floor, machines, not to mention the cha... See more
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Not sure why I am bothering giving you this feedback (AGAIN) as you do not deliver any improvements... The Swiss Cottage Leisure Centre water fountain by the pool doesn't work and hasn't done so... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Adelaide Rd, NW3 3NF, London, United Kingdom
3.9
Great
180 reviews
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All is good in general
All is good in general. Except for yesterday, I went to the gym and the staff in the reception was cold to me and my enquiry but gave a ninety-degree bow to the old white man who came to swim. Apart from that staff, everyone was nice and helpful.
July 24, 2023
Reply from Better - Swiss Cottage Leisure Centre
Hi,
Thank you for your review and we are sorry to hear you didn't have the best experience on your previous visit and hopefully, we can improve on our service in the future.
Warm Regards
Hazak
I signed up for a junior gym…
I signed up for a junior gym membership, understand that my son will have to have an induction before being able to use the gym. It’s impossible to book an induction online and I can’t get through on the phone. Frustrating
July 25, 2023
Reply from Better - Swiss Cottage Leisure Centre
Hi Natasha,
Thank you for your review.
If you cannot book online, you can book at reception or email the centre directly.
Their email address is: swisscottage@gll.org
Warm Regards
Hazal
Awesome facilities
Awesome facilities, friendly and helpful staff, clean and brilliant equipment!
July 9, 2023
Reply from Better - Swiss Cottage Leisure Centre
Hi Djanat,
Thank you for your positive feedback! We are thrilled to hear that you had an awesome experience at our facilities.
We look forward to welcoming you back again soon!
Kind regards
Ivy
Very happy! Almost cancel my membership
Happy the air conditioner it’s working !!!but the machines they are still very dirty need a better cleaning
July 12, 2023
Reply from Better - Swiss Cottage Leisure Centre
Hi Bianca,
Thank you for your feedback.
We will pass your comments onto the centre so they can investigate and improve.
Warm Regards
Hazal
Ok the air con may not be working
Ok the air con may not be working, ( i can't believe the contractors cannot find the issue in all these weeks unless they work for Camden Council, then i CAN believe it) but it certainly does not stop me from doing my workout.
It is still a nice place and i love going here.
July 7, 2023
Unprompted review
Reply from Better - Swiss Cottage Leisure Centre
Hi Tommas,
Thank you for your review.
We are happy to hear you are enjoying the facilities at Swiss Cottage.
Please know that the management team are doing everything in their power to get the issue with the air conditioning fixed as soon as possible.
Warm Regards
Hazal
Swiss Cottage leisure centre
Receptionists at Swiss Cottage leisure centre are friendly and have helped me and provided sufficient information whenever I ask!
July 4, 2023
Reply from Better - Swiss Cottage Leisure Centre
Good Afternoon,
Thank you for your DM.
We are happy to hear that the reception staff at the Swiss Cottage leisure centre are friendly and helpful when you query information with them. We hope you continue to enjoy the Swiss Cottage leisure centre in the future. I will ensure to pass on your feedback for their attention.
Hope this helps.
Kind regards,
Charmaine
For a place crazy like London
For a place crazy like London, specially in the summer, Better is a life saver. Sometimes I go to the pool just before work, make my day so much "better" :)
June 20, 2023
Reply from Better - Swiss Cottage Leisure Centre
Hi Chris,
London can indeed be a bustling city, especially during the summer.
We're thrilled to hear that Better has been a life saver for you in such times.
It's fantastic that you can visit the pool before work and start your day on a positive note.
We appreciate your feedback and are delighted to be a part of making your day "better." If there's anything else we can assist you with, please let us know. Keep enjoying your visits to the pool and have a great day!
Kind regards
Ivy
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