It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... See more
Company replied
Location
Switch location170 Chingford road, E17 5AA Walthamstow, GB
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See what reviewers are saying
There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... See more
Company replied
Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow. I had a wonderful experience. I felt refreshed, as if I had just... See more
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The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the di... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
170 Chingford road, E17 5AA, Walthamstow, United Kingdom
3.9
Great
134 reviews
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My daughter is very happy to attend the…
My daughter is very happy to attend the tennis classes (4-6 years). Thanks to her coach missus Gina Williams.
October 6, 2023
Reply from Better - Waltham Forest Feel Good Centre
Hi
Thank you for leaving one of our coaches a review.
We are very happy to see your daughter is enjoying the tennis lessons and the Instructors can have a positive influence.
Kind Regards
Amir
Booking swimming lessons for my…
Booking swimming lessons for my daughter was quite easy and she is enjoying the lessons, which are organised very efficiently.
October 1, 2023
Reply from Better - Waltham Forest Feel Good Centre
Good Evening,
Thank you for your review.
We are very happy to hear that your daughter is loving her swimming lessons at The Eltham leisure centre. We are also very happy to hear how easy you found the joining process online. We hope your daughter continues to enjoy her swimming lessons at this centre and achieves her goals.
Kind regards,
Charmaine
first swimming lesson
The staff were confident with my child, very kind and one addressed her one to one and reassured her. They spent time making sure her hat and goggles were on properly and guided her from me to the water. She felt safe with them.
September 12, 2023
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Parent,
Thank you for your review.
I am really happy to hear that the swim instructors were very patient with your child when introducing her to swimming lessons. We hope your daughter continues to enjoy her lessons at the WFFGC and passes all her levels.
Kind regards,
Charmaine
Classes are too busy!
Perhaps it is still early days but the classes are at max capacity. To balance out the ratios, they moved my son to a slightly deeper pool which brought him close to tears as he wasn't able to keep up with the other children and latched onto the ledge to help him move despite the fact that i had initially explained that this was his first ever swimming lesson. Finally the teacher noticed and brought him back to the more shallow section which will hopefully allow him to build more confidence. The classes were very mixed with diff ages of much bigger and older children mixed with my 5 year old son. Most of them could perform swimming instructions but I'm not so sure if this will be a beneficial class for him. Will have to give it afew more lessons before I decide.
September 16, 2023
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Caroline,
Thank you for your review.
I am very sorry to hear that your son's first swimming lesson was disappointing and your son was close to tears due to not being comfortable. As a learner your son should remain in the Foundation level with children of his age so I am sorry if this was not the case. I will forward your comments for the attention of the centre manager so he can pass on your comments to the swim Instructor. We hope your son's next lessons is better and if you have any concerns please feel free to speak to the swim teacher as they are happy to discuss any issues with parents.
Kind regards,
Charmaine
Sent a complaint after teacher spent the whole time chatting to her colleague
Sent a complaint after attending the swimbies 2-3yr swimming classes at the Walthamstow Feel Good Centre. The customer support are dealing with it so hopefully they will listen and improve their offer as there aren't many options for swimming classes locally.
Generally I expected the swimming class to provide:
- interaction with the child both as instruction and reward
- classes with multiple short activities so the child doesn't get bored/distracted
- education of how to swim
- group activities to give the child confidence of being in the water by being with other children
None of the above were provided, the teacher spent the whole time chatting to her colleague.
September 14, 2023
Reply from Better - Waltham Forest Feel Good Centre
Good Evening Sarah,
Thank you for your review.
I am very sorry to hear that your child's lessons was not as you expected and the swim Instructor was engaging in conversation with her colleague during this time. I will escalate this feedback directly for the attention of the centre manager so this can be looked into and you can be contacted to discuss this issue. I have located your child's membership with the information in your review so we have your contact details on the system.
Please accept our sincere apologies for the inconvenience caused during your child's lessons. Through feedback we can try to improve on area's we fall short and provide an even better service.
Kind regards,
Charmaine
The centre is modern and its easy to…
The centre is modern and its easy to book classes and activities through the app.
Staff have always been super friendly and helpful ☺️
The pool is great. Perfect temperature. It’s not too warm, so ideal for swim for fitness.
The gym is clean + music + wifi + antibacterial wipes + great range of equipment.
The only area I would suggest needs improving is the cleanliness of the swimming pool changing rooms. Especially on weekends!
In comparison to other centres I’ve been too I would highly recommend 🎉
August 13, 2023
Reply from Better - Waltham Forest Feel Good Centre
Hi Guy,
Thank you for your review.
We are very happy to hear that you are enjoying Waltham Forest Feel Good Centre and will pass your comments onto the centre.
Warm Regards
Hazal
Costumer service very lowest… they do…
Costumer service very lowest… they do take ages to serve
July 31, 2023
Reply from Better - Waltham Forest Feel Good Centre
Good Afternoon Adriatik,
Thank you for taking the time to write us a review.
First of all, I apologise that you have not received the service you have deserved so far. We pride ourselves on our excellent customer service, and I am sorry to hear that this differs from the service you have received. We hope to improve on this.
I will pass on your feedback for the attention of the centre so they can improve on this.
Hope this helps.
Kind regards,
Charmaine
Reply from Better - Waltham Forest Feel Good Centre
Good Morning DD,
Thank you for your review.
We are happy to hear that you are enjoying the Waltham Forest Feel Good Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
The staff at the entrance were very…
The staff at the entrance were very welcoming and helpful.
Blessing gave a great gym induction. He was thoughtful, informative and gave me confidence to come back and try the new things he suggested for me.
July 5, 2023
Reply from Better - Waltham Forest Feel Good Centre
Hi Liam,
Thank you for your review.
We are happy to hear you are enjoying the facilities and staff at Waltham Forest Feel Good Centre.
We will pass your comments on to the centre.
Warm regards
Hazal
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