BetterLYF Reviews 96

I had a poor experience with them during my first session only. The therapist struggled with noise issues, despite my efforts to find a quieter spot, and didn’t seem to try resolving the problem on her end. I had also booked a video session, but the therapist didn't use video, turning it into an audio call instead. And not supporting in case of emergency in Rescheduling or changing time.

What’s worse, I emailed customer support afterward to request a refund or address my concerns atleast but I’ve received no response. Overall, very disappointing, and the lack of communication makes it even worse.

Inexperienced therapists and an absolutely inefficient customer service. They wouldn’t even answer calls leave aside reminding about sessions.

They do not have any policy of waiver. Do or die situation you need to attend their therapy session. They will neither call you to remind you about a session, they simply cancel the session and not reissue any refund.

Once you raise the concern, they ask you to remove reviews so that they will try and refund. All that for a mental health site.

Firstly, there is an issue with how their system has been set up; it is not easy to navigate and causes delays in starting the sessions if they even do. It feels like a waste of money signing up for a session with them. Having the courage to sign up for a session is a big deal for some people; these issues make the process more complicated than it should be.

Therapists provides a safe and empathetic environment. I felt heard and was able to see progress with my anxiety levels dropping.

They will just take your money.. then they don't care.. a regret choosing them.. dont go for it

Waste of money and time. Got a team who doesn’t care

They're a scam. Took my money and didn't help. Don't waste your money here.

I never thought that I am the person who will ever require such sessions but since past 2 years havn't been easy on me so I desperately needed someone to tackle this whole thing with me and that is when Aendri came to my help. I think chosing her as my pshycotherapist has been the only few good decisions I have recently made in my life. She gave me a new perspective of looking at life and how at times things aren't what we see them as to be. I am really thankful to her for all the support she has given me and it has immensely helped me to come out of that trauma and start a new phase of my life.

Therapy helped me to deal with postpartum depression and regain back my confidence and existence

I turned to therapy at a desperate time, needing help, company, compassion and understanding. Aendri, from day one, heard me, helped me and guided me. She helped me realise how little of myself I understood. She helped me develop self esteem and emotional regulation. She was there when I needed help, she was there when I felt helpless, she was there when I relapsed, she was there when I seeked help again. Even more, she never judged me. She supported me through my journey and helped me redefine myself and my perspective.

I started with BetterLyf sometime around May 2020, when the pandemic had just started, but I did not continue with the sessions for long. Later I started my sessions again, and this time it went on for a longer duration. It was the time I was at my worst, and Aendri went over and above to make sure she's there for me. I discontinued again, only to come back for a third time in Nov 2021, and we worked out a few more things, and I'd say I'm much much better off now. It has been a satisfying journey!

I think I just have started to see myself as a better person and surely a confident one. I m sure that I would not be able to say this four or five months ago. Aendri has helped me to look myself with different perspective. Usually I would fill myself with negative thoughts but that's a rare occurrence now. She listened to my thoughts patiently and showed me the brighter path which I always used to ignore. I had this problem of negative thoughts for more than four years but recent conversation with my therapist Aendri has been so so positive that i deal with negative very easily. Although it's still a work in progress but without Aendri it would have difficult for me to deal with negativity around my life and I don't even want to think about it. Once again thanks a lot.

I am not someone who writes a lot of reviews but Aendri has made such an impact in my life that I can’t not write one about her. Working with Aendri has been enlightening to say the least, start to the end. From a person who couldn’t even understand his own proper emotions let alone someone else’s, she has helped me in uncovering and exploring many of the root causes of, what made me, well me. She worked with me to not only identify why I am feeling the way I am feeling but also how to manage that the next time it happens. She is very dedicated to her profession and loves what she does. You can feel her passion to help you during your toughest times during the sessions. Be it while sharing of the right resources at the right time or even diligently following up, she has always gone above and beyond. She has completely changed the image I had of myself and I can honestly say I am a better man because of her.

Shradha was an empathetic and supportive listner. She encouraged me to express myself and helped me sort out my thoughts and feelings.
I always encourage people to talk to a counselor and it always does wonders for me.

I was going through a lot of relationship issues and was in severe depression. I took several sessions from different counselling websites but nothing seemed to work. My best friend was also going through some personal issues and I suggested her Betterlyf after browsing. She told me how good she felt just after two or three sessions, I signed up too. And trust me it was the best decision.

From all the amazing counsellors to choose from, I resonated a lot with Shradha. I have been taking sessions with her and I honestly feel that I have a sister with whom I can just go and share my feelings. She hears patiently, gives genuine advice and the best part (which I never felt with other counsellors I had in the past) is that she makes me feel that all my emotions are valid which has just made me stronger than ever.

I would honestly suggest Betterlyf to anyone who needs someone to talk to. Shradha is genuinely one of the sweetest people I have come across and a REALLY good counsellor. I feel blessed to have her.

Thank you so much for helping people and making them feel normal again.

My counselor Hiba Siddiqui, is very understanding, when I talk to her, my confusions sought's out, I don't feel like I m talking to a stranger, it feels like I m talking to a nice old friend who is trying to get my life on track ...
She always has something new to offer me, plus she listens to me with all her ears, understanding every bit of me.
I m sure in this journey with her, I will surely meet a new person in me.
Thank u BetterLYF
THANK YOU HIBA

Aendri has been been instrumental in bringing some clarity to my thoughts. She is patient while hearing out my concerns. And her exercises are spot on to bring positive change in Outlook and peace to life.

Aendri is amazing.She listens carefully and patiently like a friend and gives the exact reason for the emotions or anxiety I am feeling.Whenever I come to her with mixed thoughts,feelings and emotions she surprises me by telling the right reason for what I am going through.I become calm and relieved knowing there is a reason for it.She helped me overcome my fear of career by solving my dilemmas through wonderful examples during the session which helped me gain clarity. She helped me think through the problem and arrive at a solution. Her warmth and genuineness helps. She keeps a good track of all the sessions, follow-ups and her summaries are very helpful for reflection.She is also very encouraging and listens to my point of view.
Thanks Betterlyf for providing good therapists👍

Being new to counselling, I selected her because of two words in her bio: "Safe Space". She really manages to bring you to a safe space, and I am thankful for it. She has coached me a lot of different hands-on techniques to manage my anxiety. She is cheerful, diligent, professional, and patient in our sessions.