Betts Metal Sales Reviews 180

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I bought a quantity of silver sheet to make a bangle via Betts online store. The process was straightforward and my order was dealt with and delivered extremely promptly and with a high degree of prof... See more

Rated 5 out of 5 stars

I've been a customer of Betts for a relatively short time but over that period they have consistently out performed other comparable UK suppliers. Friendly helpful staff, super fast delivery and... See more

Rated 5 out of 5 stars

Sent my silver Monday, confirmed receipt and price given by Tuesday and paid directly. Really first class service and more than fair price offered. Really happy with this company as it is always a wor... See more

Company replied

Rated 5 out of 5 stars

The customer care from Betts Metals has been second to none. Whether in relation to handling our queries or sorting out a minor issue. The grace, speed, and efficiency with which our purchase was h... See more

Company replied

Company details

  1. Wholesale Jeweler
  2. Jewelry Equipment Supplier

Written by the company

Founded in 1985 to complement the refining services of Stephen Betts & Sons Ltd, Betts Metal Sales has seen over 25 years of constant growth and is now one of the leading suppliers to jewellers in the UK. Betts Metal Sales focuses on servicing the n...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick and good service

I had a very positive experience with Betts Metal Sales. The team is friendly, helpful, and quick to respond to enquiries. Their service is efficient and professional, and the quality of the products I received is excellent.
I especially appreciated their support during the ordering process and their clear communication. I would definitely recommend them to other jewellers and look forward to ordering from them again.

April 14, 2026
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Rated 5 out of 5 stars

Quality product from a quality retailer

I bought a quantity of silver sheet to make a bangle via Betts online store. The process was straightforward and my order was dealt with and delivered extremely promptly and with a high degree of professionalism. I am impressed and will shop with Betts again.

April 10, 2026
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Rated 5 out of 5 stars

A really great uk supplier for jewellers

I've been a customer of Betts for a relatively short time but over that period they have consistently out performed other comparable UK suppliers.
Friendly helpful staff, super fast delivery and high quality products.
My most recent purchase was a huge investment for me- a microwelder price over 2k. Nowhere was able to supply exactly what I wanted except Betts. Also recommended by another jeweller I went for it and to my amazement it arrived carefully packed 2 days later !
Very happy.

February 25, 2026
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Rated 5 out of 5 stars

Excellent service from the company

Excellent service from the company,
Money was not taken from account until item had been dispatched.
Item is a gift, super quick delivery, well packaged, and great communication throughout,
Would recommend highly, and will definitely use again in the future...

November 25, 2025
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Rated 5 out of 5 stars

Brilliant and friendly service

Brilliant and friendly service. Ordered on the morning and was able to collect on my lunch break. Great products, great prices and lovely helpful staff Thank you 😁

November 13, 2025
Unprompted review
Rated 2 out of 5 stars

Website ordering problematic

Usually have no trouble at all with Betts. This time the website couldn’t hold the items in my basket for half an hour even though I was sent an email reminding me that I have items waiting. Tried to return to website using the link on the email to place that order and when I got there the basket is empty? Logged in to find an earlier basket which no longer applies. Called Betts to try and order over the phone but they could not see my order despite them having sent me the email just minutes earlier. Somewhat fed up I re ordered to discover that unavailable items are back ordered and sent at additional expense. I have placed my order in the website is dreadful and basically doesn’t work well.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Sales credit note CN0006809

Just sent me a sales credit note for things I haven’t ordered and don’t want. This does not give me confidence or trustin your company. In fact, it is illegal to try and bill someone for something I haven’t ordered. It comes under dishonest laws and the fraudulent activity laws if you wanna look them up.

September 26, 2025
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Rated 5 out of 5 stars

If you want to save money and not drop your quality, buy from BETTS

I cannot recommend BETTS highly enough to the professional Jeweller for all your Bullion needs, Tools and more. Give them a go and you wont regret it.
I have made savings of many hundreds of pounds in just a few months since switching from my old "habitual" buying source, which when its business, makes a big difference. Plus the team are really helpful and friendly. Great to do business with you all at BETTS :))

August 21, 2025
Unprompted review

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