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It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archer... See more
Company replied
Tried to ship 4 bottles of wine from France to UK - parcel from grower refused by BetweenBox because hidden away at number 20 in their list of prohibited items on their FAQs is ... alcohol - 70 euros... See more
Company replied
I have had no problems with BETWEENBOX thus far. They've been extremely helpful with situations like retrieving packages from Mondial Relay pick-up points (for a small fee). Be wary of that shipping o... See more
Company details
Written by the company
Reshipping company from France & Europe, Personal Shopper, Parcel Forwarding & Consilidation Service.
Contact info
57 Rue Camille, 69003, Lyon, France
- +33766556501
- betweenbox@gmail.com
- www.betweenbox.com
4.2
Great
407 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service even in problematic situations
I’ve been a customer for several years and I’m very satisfied. For the first time, something went wrong – one of my packages was lost during the delivery process. Between Box responded immediately and refunded the value.
Mistakes can always happen. What’s important to me is how a company handles the situation. Even in this problem case, I was impressed by their excellent service. It reassured me that even if something goes wrong, I can count on immediate support. A huge thank you for that!
February 28, 2025
Unprompted review
Reply from BetweenBox
Bonjour S.D.,
Clarity like yours truly fuels us. ✨
Mistake → Refund → Trust deepened—this isn’t just a sequence; it’s the BetweenBox promise in motion. No excuses. Only accountability.
We moved swiftly because you deserved zero doubt. Your loyalty? Non-negotiable.
And your understanding—your words, your steadfast trust—resonates deeply here—Merci infiniment. ❤️
Your clarity confirms what matters most: it’s not about avoiding stumbles, but how we rise when they happen. Thank you for pushing us to deliver with even more heart.
With gratitude,
Mona | BetweenBox
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Reliable and fast!
February 13, 2025
Reply from BetweenBox
Bonjour Karma,
Quick, reliable, and wrapped in care — we’re so pleased that’s exactly what you felt.
Merci beaucoup for the stars and your kind note — you have our heartfelt thanks. ⭐
For your next journey between France and home, we’ll be here — as always.
With warm thanks, 💖
Mona | BetweenBox
Great first time experience using BetweenBox
I was recommended to use BetweenBox by a friend and was really happy I managed to get everything sent to me from France! Everytime I purchased something and had the item sent to their warehouse for me by using the address I was given, it was a very easy process. I got notified by email and the on their site everytime they received the item on my behalf. They took measurements, pictures, and calculated the weight of the item for me to show that everything was alright with the item. Their customer service was friendly too as I was able to reach out to them by their phone and email when I was worried about getting one item picked up via Mondial Relay as the seller could not do home delivery for me. I was relieved that BetweenBox could pick it up for me on time as it was my first experience using the pick up point option. The shipping costs may come out to a lot though, about $100 or more, depending on how many items you get because of the international customs and fees so keep that in mind when using this shipping service. It’s a very good and reliable service, I will definitely use it again as it is always difficult for me to get items from France especially Vinted, thank you! :)
February 10, 2025
Reply from BetweenBox
Bonjour Sabrina,
What a generous and thoughtful review — merci infiniment.
Your words, your story, your trust — we appreciate it more than you know.
Merci beaucoup for painting such a rich picture of your first experience.
We’re beyond happy to have made your first journey with us feel effortless, personal, and reliably smooth—right from instant updates to picture-perfect arrivals, wrapped in the care we pour into every parcel. And a heartfelt merci to the friend who introduced us—such kindness deserves its own spotlight. 😊
When cherished clients like you return, it whispers something beautiful: we’re building trust together.
À bientôt, Sabrina — for more beautiful parcels and seamless moments.
With all our appreciation, ❤️
Mona | BetweenBox
Reply from BetweenBox
Bonjour Jeremy,
Short and superb — just like our process! 😍
Merci infiniment, Jeremy, for your unwavering trust and continued support.
With heartfelt thanks,
Mona | BetweenBox 💖
Professional and Easy to Use
January 17, 2025
Reply from BetweenBox
Bonjour Sim Pin Xi,
Thank you for your amazing review!
After reading your feedback, we were absolutely thrilled! Your kind words brought a big smile to our faces. We're so pleased that you had a professional experience with us and that our service was easy to use.
Providing professional and seamless service is at the heart of what we do, and we're so glad you enjoyed your experience with us. We appreciate your trust and look forward to welcoming you again soon! ❤️
Warm regards,
Mona
BetweenBox Team
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Amazing service experience
I have been using betweenbox for years now, and the service is experience is always amazing.
January 14, 2025
Reply from BetweenBox
Wow, Paul! Your 5-star review is a fantastic testament to the hard work of our entire team. Knowing that our service has been consistently amazing for you is the ultimate compliment.
A big thanks from all of us at BetweenBox for your kind words and for being such a valued member of our community.❤️
Mona
BetweenBox Team
SHipping cost is very high
SHipping cost is very high. it was just a cloth shoe weighing 0.5kg. DHL 260Euro, Colissimo 69Euro, So I chose 69 and the package is still in transit in France since 9th Janury and today is 21st Jan.
January 21, 2025
Unprompted review
Reply from BetweenBox
Dear Ikram,
Thank you for taking the time to share your feedback. We understand your concerns regarding the shipping costs and the delay you’ve experienced, and we sincerely apologize for any inconvenience caused.
To clarify, your package, shipped via Colissimo, left France on January 17 and arrived in India on January 21 at 2:35 PM. It is currently undergoing the customs process as part of its journey to the Maldives, which can occasionally extend delivery times. We’ve contacted Colissimo to check on its status and ensure it reaches you as soon as possible.
We always provide a tracking number immediately after shipment so you can monitor your package’s progress. However, please note that tracking updates can sometimes be delayed during international transit as carriers synchronize information across their systems.
Regarding the shipping cost, carriers determine rates based on the destination, dimensions, and weight of the package. The charges are calculated using two methods: Actual Weight, which is the physical weight of the package measured on a scale, and Volumetric Weight, which is a calculation based on the package’s dimensions (length × width × height) to account for the space it occupies during transport. The higher value between the actual and volumetric weight is used to determine shipping costs, which is a standard practice across the shipping industry.
We are here to assist you with tracking your package or addressing any other concerns. Please don’t hesitate to reach out to us at bonjour@betweenbox.com.
Thank you for your patience and for giving us the opportunity to make things right.
Warm regards,
Mona
BetweenBox Team
Incredibly Expensive
I made a mistake and regret using BetweenBox.
The cost of the delivery services the site offer are extortionate. To forward me one small package (a single CD), using the cheapest delivery service available, from France to the UK, was 45 Euros - three times the cost of the CD itself.
It seems that BetweenBox charge the same price, whatever the weight and size of an item. This is more expensive than forwarding several records from the USA to the UK. If I find I need to have anything forwarded from France to the UK again, it won't be with BetweenBox.
December 21, 2024
Reply from BetweenBox
Dear Simon,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with the shipping costs and regret that our service didn’t meet your expectations. Please accept our sincerest apologies for the inconvenience you've experienced.
I completely understand how surprising the shipping cost may have felt, especially for a small item like a CD. Let me shed some light on how shipping prices are calculated by carriers.
It's important to note that shipping costs are determined by a variety of factors, including the origin and destination of the package, its weight, and its dimensions. For small packages, like a single CD, the shipping cost can sometimes appear high due to the carrier's handling fees, customs clearance, and the overall cost of international transportation.
Shipping companies calculate costs using both the actual weight and volumetric weight of a package, with the higher of the two being used to determine the final cost. For smaller items like a CD, the volumetric weight often applies, which can make the cost feel disproportionate. We completely understand how frustrating this can be, especially when the shipping cost exceeds the value of the item.
We also want to assure you that your package was handled with great care and arrived with high-quality packaging and protection to ensure it reached you in perfect condition. For small, delicate items like a CD, we prioritize secure packaging, which may contribute to the package’s dimensions and, subsequently, the cost.
To help our customers manage shipping costs more effectively, we offer 60 days of free secure storage. This allows you to consolidate multiple items into one box, significantly reducing the overall shipping costs.
Simon, we truly value your feedback, as it helps us identify opportunities to improve our service, and we hope this explanation clarifies the factors influencing shipping costs.
If there’s anything else we can do to assist you, please don’t hesitate to reach out—we’re always here to help! You can contact us at: bonjour@betweenbox.com
+33 7 66 55 65 01
Best regards,
Mona
BetweenBox Team
This company will take your money but…
This company will take your money but won't reply to your e-mails / concerns.... Sent 3 emails about my shipping rate and went unanswered
January 6, 2025
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Accommodating to my shipping request in…
Accommodating to my shipping request in order to get a cheaper rate, so readjusted the shipping destination to the Uk at another forwarder. Thank you!
December 26, 2024
Reply from BetweenBox
A huge thank you for your 5-star review, Shadow Conspiracy!
We truly appreciate your kind words and are thrilled that we could assist with your shipping request.
Helping you save on costs by adjusting your destination to the UK is exactly what we aim to do—personalizing our service to meet your needs. Thank you for trusting us, and we’re always here whenever you need assistance. 😊
Enjoy your day!
Mona
BetweenBox Team
Insane shipping cost and terrible…
Insane shipping cost and terrible shipping.
To preface this review, I have received my item and it did come slightly damaged after I paid over 100 euros for a single vinyl to be forwarded. The package had a huge hole in it and looked like it had been ran over. Shipping estimates are roughly 4x what the actual price of shipping should cost. I did a label estimate myself to see how much it would cost to ship the item and it would have been around 35-40 Euros for a single vinyl. Would not recommend using this service and would find another alternative.
Going to edit my review now since they have responded. They did not send me pictures of my package when it arrived or notify me that my box had any damage. The point you are trying to make that the collisimo was option was cheaper and yes that might be true but Canada Post would not have accepted the package due to their ongoing strike during the month of december. Also this does not change the fact I could have made a return label from fedex with the same shipping method using the dimensions of the item dropped off to betweenbox for 1/4th of the price. They can try and jusitfy it however they want in their response. The label would have never costed that much and their customer service was abyssmal and about the same as this nothing burger response they sent. Ridiculous…
December 18, 2024
Reply from BetweenBox
Dear Aidan,
Thank you so much for taking the time to share your feedback and let us know about this issue.
First and foremost, we’re truly sorry to hear about your disappointing experience—this is far from the level of service we strive to provide. Our customers’ happiness is always our highest priority. Please accept our deepest apologies for the inconvenience caused, for not meeting your expectations, and for letting you down.
We completely understand how you’re feeling, so please allow me to clarify a few things:
Regarding the damage to your vinyl:
We sincerely apologize that your vinyl arrived damaged. We understand how important it is for your items to arrive in perfect condition. When we receive any package, we photograph it from all sides and share these pictures with our customers to ensure its condition upon arrival at our warehouse. In your case, we had already provided you with these images in your account to confirm the package's state when received from the seller.
At BetweenBox, we prioritize the safety and security of all packages. Our dedicated quality control team meticulously inspects every package before it leaves our warehouse, ensuring it meets our high standards for safety and security. To investigate further, I contacted our warehouse and retrieved the original images of your package upon arrival. Upon review, it was found that the package arrived with a hole and a slight scratch. If you’d like, we can resend these images via email for your reassurance.
About packaging options:
You did not opt to change the original packaging, which is one of the services we offer through our repackaging option. The repackaging service allows us to remove the original packaging and repackage items using durable materials. Additionally, we offer a double-boxing service by adding a second layer of protection to safeguard fragile items or electronics—especially if the original box is not made for the rigors of the road. Then we fill the space between boxes with cushioning material at the bottom, sides, and top.
To minimize the risk of damage during shipping, we strongly recommend utilizing our repackaging service. Original packaging may not always provide adequate protection for fragile or delicate items. Without this added protection, items can be more susceptible to damage during transit due to unforeseen conditions like mishandling or rough handling. While we do our best to ensure safe delivery, we cannot guarantee the same level of protection for items shipped in their original packaging.
Regarding shipping costs:
I’d also like to address your concerns about pricing. You selected FedEx Priority, which is our premium shipping option and also the most expensive due to its faster delivery and superior service. For a more budget-friendly option, Colissimo would have cost €69.13 in this case.
It’s also important to explain how shipping rates are determined:
Actual Weight: The physical weight of the package in kilograms or pounds.
Volumetric Weight: Calculated based on the package’s dimensions, representing the space it occupies during transport.
Shipping companies compare these two metrics and use the higher of the two (the chargeable weight) to determine shipping costs. This is standard across all carriers.
Thank you, Aidan, for giving us the opportunity to address your concerns. We truly appreciate your patience and understanding. At BetweenBox, your satisfaction drives everything we do, and we remain committed to making things right. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help. Wishing you all the best, and we look forward to restoring your confidence in our service.
Best regards,
Mona
BetweenBox Team
Excellent service as always
December 10, 2024
Reply from BetweenBox
Bonjour Dale,
On behalf of the entire BetweenBox team, a big thank you. 😊
Such heartwarming words always bring a smile to our faces—we’re so glad we could make your experience a great one, as always!
At BetweenBox, we value each customer and strive to build long-term relationships. We cherish your trust and consider you a valued member of the BetweenBox family.
Once again, merci beaucoup for your support and trust with your shipments to the US as a loyal customer. We’re looking forward to a wonderful and successful journey together.
Until then, wishing you a joyful holiday filled with love, laughter, and wonderful moments with your loved ones. 🎄✨
Warm Regards,
Mona
BetweenBox Team
Extremely poor website and graphic user…
Extremely poor website and graphic user interface. No history of past orders once shipped. Not sufficient email notifications. Rather expensive.
December 10, 2024
Reply from BetweenBox
Dear Amax,
Thank you for sharing your thoughts with us. We sincerely value your feedback as it helps us improve and grow. We’re truly sorry to hear that your experience with our website and notifications didn’t meet your expectations, and I would like to address the points you raised.
While our system sends updates at every step of the process, we understand that email notifications may occasionally land in spam folders. We previously informed you about this issue and recommended checking your spam folder to avoid missing important updates. Additionally, we kindly ask you to mark our messages as 'not spam' to ensure smoother communication in the future. We also noticed that the notifications sent from our email were opened.
Regarding pricing, we strive to maintain transparency. Prices are clearly displayed on our website, and before placing an order for the personal shopper service, our system provides the price directly, allowing you to make informed decisions.
As for the website interface, we acknowledge that there’s always room for improvement. However, we believe that the true measure of our service is the reliability and efficiency we’ve demonstrated during your four orders—all of which were delivered successfully, including your most recent shipment. Your feedback on aesthetics and user experience is valuable, and we will take it into consideration as we work to enhance the platform further.
Thanks again for your feedback - we'll certainly take it on board, if there’s anything specific, we can assist you with, please don’t hesitate to reach out.
E-mail: bonjour@betweenbox.com
Phone: +33 9 53 76 35 10
Warm regards,
Mona
BetweenBox Team
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I would like to update my previous…
I would like to update my previous review because they went out of their way to make sure that I got my items that were missing and shipped in a timely manner
Thank you so much
November 27, 2024
Reply from BetweenBox
Bonjour Mariah,
Thank you so much for choosing us and for the incredible 5-star review! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’re delighted that we could resolve the issue and ensure you received your items quickly and efficiently. We deeply appreciate your support and trust in us; it reminds us why we love what we do.
If you find a review that makes you smile, spread the joy! I will share your amazing review with my team :)
Please know that your trust is incredibly valuable to us, and we're here to assist you with anything you need in the future. If you ever need assistance, just let us know.
Thanks again, and always remember: to us, you’re more than a client—you’re a cherished member of our BetweenBox family 😊 We hope to see you again soon.
Warm regards,
Mona
BetweenBox Team
You did an exceptionally great job
You did an exceptionally great job. It was flawless and done with expertise. Thank you so much for your wonderful attention to detail.
November 20, 2024
Reply from BetweenBox
Hi France,
Thank you so much for such an amazing review! 😊
Knowing that you found our work flawless and appreciated our attention to detail means a lot to us.
We put our heart into ensuring every step is done with care and expertise, and it’s so rewarding to see it noticed. We're here anytime you need us.
Merci beaucoup for being a part of the BetweenBox family.
Warm Regards,
Mona
BetweenBox Team
Fast but super expensive service
Fast but super expensive service. Limited options for shipping. Poorly packed, two books arrived damaged.
November 1, 2024
Reply from BetweenBox
Bonjour Miguel,
Thank you for your feedback; it is truly appreciated.
I’m glad you found our services fast, and I sincerely apologize that we did not meet your expectations. I am especially sorry to hear that two of your books arrived damaged, this is disappointing and does not reflect BetweenBox quality.
While we do our best to pack your items securely and meet BetweenBox high standards for maximum protection, shipping companies may sometimes handle packages in ways beyond our control.
As for your note on shipping options, we provide flexible solutions for every budget:
- Affordable choices with La Poste
- Fast-track options with DHL and FedEx
- Consolidation services
- UPS, Chronopost, Colissimo, and Sodexi Air France
We listen to your concerns, genuinely care about resolving them, and take the responsibility for continuous improvement very seriously.
Please contact me directly at:
+33 9 53 76 35 10
bonjour@betweenbox.com
Monday - Friday,
9 a.m. - 4 p.m.
I hope you will give us another chance to provide you with a more positive experience.
Best wishes,
A. Mayyas
CEO Manager
Have always trusted them.
Have always trusted them.. I am quite impatient but they are thoughtful and assisted me with my purchases patiently.
October 25, 2024
Unprompted review
Reply from BetweenBox
Bonjour Jeremy
We’re so grateful for your trust and kind feedback, it’s our pleasure to assist you every step of the way.
We know how important it is to feel supported, especially when you're excited about your purchases. We're always here for you.
Patience and thoughtful support are key values at BetweenBox
Merci beaucoup for letting us be part of your journey.
If you ever need assistance again, feel free to reach out at:
Phone.: +33 9 53 76 35 10
E-mail: bonjour@betweenbox.com
We’re here to help :)
Best regards,
Mona
BetweenBox Team
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Reasonable Speed with Fair Options
It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archery bow and accessories shipped to Canada for less than 250 euros through La Poste and, to my pleasant surprise, it arrived in fewer than two weeks.
Overall a great reshipping service with good ROI.
October 9, 2024
Reply from BetweenBox
Hi Michael,
Thank you so much for your thoughtful review and for trusting BetweenBox with your shipment—it’s truly appreciated! We're thrilled to hear that your mounted archery bow and accessories reached you safely in Canada in less than two weeks.
We value your feedback about the processing time and are always working to make improvements for a quicker turnaround. The wait is often necessary to ensure that it is allowed to be shipped to Canada.
With BetweenBox, you can choose shipping options that balance affordability and speed, including budget-friendly services like La Poste or expedited delivery through DHL and FedEx. Plus, take advantage of our consolidation service to combine multiple items into one shipment and save big on costs! We aim to empower you to make informed decisions while ensuring top-notch reliability every step of the way.
Your satisfaction is our priority, and it’s fantastic to know you found value in our service. Please don’t hesitate to reach out if there’s anything we can assist you with in the future. Until then, happy archery adventures! 🏹:)
Best regards,
Mona
The BetweenBox Team
Amazing Service
The team is fantastic, quick to respond and very helpful. I sent my package to the wrong address and the team went out of their way to find it. I highly recommend!
September 3, 2024
Unprompted review
Reply from BetweenBox
Each positive review feels like a celebration, thank you so much, Matthew, for being part of our journey, and for choosing BetweenBox to reship your purchases from France to the US.
Our team always strives to provide quick, helpful service, and it’s fantastic to know we made a difference in getting your package to the right place. Merci beaucoup for your recommendation and support, and we’re here whenever you need us again :)
Warm Regards
Mona
BetweenBox Team
Reply from BetweenBox
Thank you so much Sara for the kind words, we’re thrilled to hear that you had a great experience with our service, and we’re glad our team could meet your expectations. We take pride in packing your items with care, so it's awesome to know that it makes a difference.
At BetweenBox, every package is a promise. Our professional packaging ensures your items arrive safely and beautifully. Seeing you again makes our day! Thank you for your continued trust and welcome back. Your package is always in our safe hands, and we look forward to serving you again soon :)
Best regards
Mona
BetweenBox Team
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