British Heart Foundation Furniture & Electrical Stores Reviews 

I want to exceptionally appreciate the manager Rachael and a very proactive staff Cassie. You both do an amazing job. This is to say thank you. Keep up the good work, and the warm reception. Your smile are welcoming.

I arranged a collection by the BHF store in SOUTHALL with an incompetent staff member called SEEMA, and I was responded to when they failed to collect by another incompetent and rude staff member called ADRIANA. I arranged a collection of an office desk for Saturday, May 2nd, 2026. This date was offered to me by the store itself. My elderly father waited in all day, and they did NOT collect it. I messaged them over the weekend, and only today did they reply, stating, "All the items have been collected; we were told the desk was unavailable, and NOBODY kept your father waiting."
THESE ARE TOTAL LIES.
Clearly, they didn't have a clue who I was or what I was donating and are talking about another collection they made at another address. The reply was ignorant and rude from ADRIANA. When I messaged back to state my address and reiterate that my desk was not collected, nobody replied to me. This is how the British Heart Foundation store in SOUTHALL treats people trying to help their charity. ABSOLUTELY DISGUSTING AND UNPROFESSIONAL BEHAVIOUR. I will donate my desk to another charity that actually can be bothered to collect it and doesn't lie when they fail to do so.

Everything ok except the delivery fee £30 is alot especially living in the same area ,I know its for charity but think the delivery fee needs to be looked at £10 yes if you live in same area as the shop ,if you have no transport then not alot uou can do about it , but think they should drop the £30 fee

Staff 2 in particular on Watford High street parade , were very unhelpful and rude .. to the point I will never buy again from them or donate anything again .. we donate instead of trying to make any money , so the charity can, but leaves BHF with a very ungrateful and rude attitude

Shame we’d kept the mattress for a week my son as a van. I could have took it to the tip. It’s 18 month old and cost 2k but too firm. Always covered with a protector.
The collection guy said (it’s unacceptable because of a stain), he appeared angry before he even saw it. The stain he said was unacceptable, my wife removed it with a warm damp cloth. It was the size of a golf ball on a super king mattress!

Wish I could post pictures!

Easy to book collection though

Please be careful if you wish to donate a sofa to the store in Wigan. As they miss in form you about thing until it's to late. I was donating a sofa nearly two Yr old sofa and chair. I was told does the item had to have a FIRE LABEL ( refer to this later) which it has, yet this is not good enough for the new manager at wigan as it has to have a batch number and I'd number I was told after the two lads refused to take it. The manager said it has to have one by law, Yet the sofa was specifically made so as the makers said it won't have one. I even gave them the shops name who made it but wouldn't contact them. But checking on the Internet you need either not both. So becarful you get full information from the manger from branch or they won't take it.

Arranged a collection of a leather sofa and other items. Waited 3 weeks for the appointment. Despite them saying in the (repetitive) messaging that they would be social distancing, the driver said ‘nah, we ain’t done that for a while’. I was concerned by this as I have a compromised immune system. They had a terrible attitude, turning their noses up at things which were listed for collection, but which they said they couldn’t take, such as power tools and a heater, even though on the job sheet they listed them as taken. The nail in the coffin came when they rejected the sofa because the leather was ‘coming off’. I asked them what an earth they were talking about and he showed me some ‘cracks’ in the leather. They said they wouldn’t be able to sell it. Do they not understand that leather ages? This was a quality leather sofa, not some DFS tat.
My bin men have a better attitude than these guys. When you are donating to charity, you expect a certain level of courtesy, not the ignorance that these two displayed. Their van said ‘house clearance service’, but they weren’t even offering that, leaving me with a living room full of things they didn’t think good enough to sell. I will now need to have a bona fide house clearer to remove these items, as my heart condition prevents me from moving anything. Thanks BHF!! I certainly won’t be donating to the BHF again, and in fact, I think I might just cancel my standing order.

Rude, greedy, heartless people. You want to give them your furniture FOR FREE, and they behave like they are making you a biggest favour of your life!!!! No understanding of circumstances, no kindness. Said they've knocked on my door, but they weren't even there, haven't even tried. Just bastards, nothing more.

Offered to donate a brand new £180 kitchen mixer set, told it's not worth the travel time from Reading to Newbury to collect it, apparently charity doesn't begin at home.

Worse place to work as volunteer i spent there 1 year as volunteer when i needed to have a letter showing how many hours i did they have giving false documents! Like xmas time i did 0 hours! Start date is wrong! I don’t know what they trying to hide! It is awful place to work!

GREAT EXPERIENCE THUS TIME FROM THE SHOP STAFF BOOKING AND KNOW PROBLEMS WITH THE DRIVERS THIS TIME.
TOOK EVERYTHING FIRST TIME.
GOT GOOD AND POLITE STAFF AND DRIVERS AT CHATHAM KENT STORE THIS TIME.
KEEP UP THE GOOD WORK.

I contacted BHF to donate a washing machine and dishwasher. On the day of collection they can at 8am without prior notification. They told me they wouldn’t take the dishwasher because they don’t sell them.( I called the shop later to complain and was told they do sell dishwashers.)They never even looked an it. They then spent 5 mins or more searching for mould in the washing machine. I said I had cleaned the machine thoroughly but was ignored. It felt like they were searching for a reason not to take it. I was giving it to them for goodness sake. Their attitude was terrible and rude and I will never donate to them again. Sue Ryder is a much much better experience. Wish I’d donated to them.

Hostile staff in both CS and collection

Sunny day outside, this is a charity, and I have a few heavy items for them to collect. I moved the items outside an hour before their arrival so it's easier for their staff (given it's charity, I want to make it easy).

The collectors were extremely hostile, I explained my intention, they threatened to just leave, and refused to collect the items outside.

That's alright, sent a feedback to the CS about the same. And got an even more hostile feedback, quoting:

"It clearly states "please do not leave items outside" I will re-send it for you to read again. In bold, underlined and highlighted.

We collect from inside not outside for many reasons and are clear about this in our email.

Obviously we cannot make people read the information, but we have let you know."

Woah. Understood, I should have saved all my trouble digging those items out from my garden shed and make it easy for your collectors.

This is the WORST donation experience I had, and the CS doesn't want to de-escalate.

Let down by delivery company.

Spent about £300 in furniture store and paid £30 for delivery, was told we would get a 2 hour delivery time slot which we didn't receive. Phoned the store who didn't have any information so just had to wait around all day. Wouldn't recommend or if you buy furniture from them at least arrange your own van.

On a seperate occasion ordered a sofa, did get the delivery time slot, but drivers couldn't have cared less, scratched the sofa and were really miserable and borderline rude.

Absolutely disgusted, overly picky and just down right rude, as an ex deputy store manager, I know what they are looking for, I understand sometimes there is too much of certain things, however when you are offering modern high quality goods that are in perfect condition, only selecting what you want means you loose out, Shame on you!
This is not a charity it is a multimillion pound business.
I will not separate matching quality items for you to cherry pick, it’s a disgrace you should be appreciative of goods offered, it’s not my fault your over stocked on unsalable items it’s called being greedy.
EDINBURGH FURNITURE INITIATIVE
Or the SALVATION ARMY
Are only too happy to accept quality bundles, I now know where I’ll direct my 48 luxury flats to donate there goods

Massively disappointed. Driver refused to park in my resident parking space in the parking lot to load the collection as they 'were scared they'd get a ticket'..even though it is my assigned resident space!So now a 6 month old expensive sofa is being taken to the tip instead, and they miss out on a decent donation.I expect they just didn't want the hassle of loading it.Won't waste my time trying to be charitable in the future and will just take it to the tip. Should've taken notice of all the bad reviews and not bothered in the first place!

Arranged a collection by Wakefield store. I was 9th collection out of 9 that day by 1pm. I received message saying with me “shortly” . I was in garden bagging rubbish, I checked door every couple of minutes . I want to check and saw collection van 20 yards away heading away from my house. I called contact number which is not driver , but office. Was told they were on a tight schedule and could not turn around( I’m guessing they were at end of street by this point.) thing is if I was the last person to collect from, according to the tracker, why were they on such a tight schedule?
My guess is , it was a warm sunny day-1:30pm : work out what you think from that. Called back to question info given but no response. Will not bother donating anything to BHF again. Drivers I have had delivering or collecting for other charities and council have always called me.

This review is regarding crystal peaks branch Sheffield, my mother wanted to make a donation of a beautiful bed settee and a small wardrobe which was also immaculate condition, she is 85 years old and on her own, she waited in all day the drivers eventually arrived and asked her to take the wardrobe to pieces other wise they won't take it. They removed the legs off the sofa and took that and left the wardrobe, lazy, surprised they didn't make an appointment for her to rebuild it for the shop. Never again will any of our family donate to this charity. Shower of ----

I waited 3 weeks for a furniture collection with the British Heart Foundation, only for it to be refused on arrival because one part of the bed didn’t have a fire label.

This wasn’t clearly explained in advance — especially that every component of a multi-part item must have its own label. The bed had a label on the main base, so this was not obvious.

A lot of time and effort wasted. This could easily be avoided with clearer guidance.

I booked a collection from a storage place. I was told, all day collection, but I would receive a text at 8.30am which would tell me morning or afternoon. I would then get a text half an hour before collection.

On the day, no text, and the office was not open to call until 9.30am. When I phoned I was told the collection would be lunchtime, I would get a call half an hour before they were due. I was at the storage unit for 11am, waiting.

By 2pm no one had been and no text had arrived.I phoned the office again Traffic had been bad I was told even though their office is only twenty minutes away from the storage place.
I was told they would definitely be there to collect by 4pm, if not sooner. The usual promise of a call. After 4pm I phoned again.

I was told they would get to me but they didn’t know when. I had waited at the storage unit by this time, five hours and been told twice they would arrive within a certain time slot. I told them to forget about it, I would donate the items to someone else who could be bothered to turn up when they say they are going to.

I could not wait any longer. I had changed my storage unit size from large to small as I thought the large items would be collected. I had to catch the receptionist before she left to change back to the large unit and move everything back into there before they closed. So a good deed cost me five hours of waiting and the extra cost of having to keep the large unit. I had twelve items including a king size bed plus five items added later to donate Most of the items were new and had never been used.
I’m sure I will find another charity, but I would never consider donating to BHF ever again.