Biasi UK Reviews 

Excellent service, advisor was very helpful and professional

Very helpful on the phone, excellent
Many thanks

Very good and smart water heater

Installed the boiler, however the registration page didn't work for the customer. After one year it broke down and they weren't interested (the page still doesn't work). When speaking to the lady on the phone, she could care less and didn't even try to discuss or help me. Safe to say my company wont be installing a Biasi again! Avoid and pay a bit more for better service!

Great Gas Boilers, and Great Customer Service

Registered my new boiler for its warranty. Straight forward, gave all the relevant info.

Absolute rubbish.. my landlord went for it .. now I know why… probably he wanted to save some money… he said it’s heating the water straight away, but actually is super irregular so the hot water stops suddenly while in shower than you wait under cold water then super hot is coming, than trying to mix it with cold and than the hot is gone again… this Boiler is absolute Rubbish!!!! Pay more, for other brand but at least you know it’s worth it!

Avoid this company , they do NOT stand by their warranty and do NOT answer their phones. I bought a brand new advance 25c boiler from them, the clock has stopped working ( appears to be a massively common fault ) I am well within the warranty period, but they will not fix replace or honour their warranty. Avoid this company.

Received awful technical advise on 3rd Jan. The technical engineer failed to give me enough information and also gave me wrong information regarding the testing on a Riva plus he pump, wasted 3.5 hrs because of this and lost money, was advised to email in a complaint which I did on 4th Jan, had no reply at all,

Great boiler and to register the warranty was so simple. Their gas safe engineer who installed the boiler also gave us first class customer service. I would highly recommend Biasi UK & Midlands heating.

I had a Biasi combi boiler which suddenly stopped working. I was unsure what to do. However, I decided to contact BIASI's customer service department to report the issue. The lady was on the phone she told me she'll contact the technical team and ask them to contact you. I was very happy to hear this news and eagerly awaited their call. However, it has now been over two days. Never received a call from them. I am disappointed because I was expecting them to advise me on what to do next. Their lack of customer care is unbelievable, and I am giving them only one star as a result.

Heating Engineer for 21 years. Biasi are on to something here!!!

I’ve always been a vaillant man. Always considered them top of the range boilers. But after multiple failings on some of the newer boilers, plastic parts instead of brass and most of all… Greedy profiteering price increases they have priced themselves out for me.

Biasi so far I’ve installed 3 boilers. 7 year out of the box warranty. Full brass bulk heads, loads of space to work on inside. What a great piece of kit!!!

Biasi have a bad rep but I honestly believe it’s because they are cheap you get cheap installers fitting them without filter protection and flushing systems.

If you get a good installer, this is a great boiler range and a nice few pounds saved also!

I’m pushing these boilers now if you haven’t already guessed. Customer service on the phone brilliant too… I forgot to mention, they are exempt from the price increase next year that all the other manufacturers are having to incorporate onto the customers by £150 per boiler … ouch!

Well done Biasi

So read the bad revue bellow and cant say I have had similar responce from Biasi .
So if you have had Biasi fit and dont service it yes they all do then guarantee Void .
If you fit one put a good quality filter and inhibitor its help your boiler life and energy efficiancy .
Biasi are keenest on paperwork no service record no call out free,simple your fault .
Are they good boilers they have common fault the probes I think wear too fast compare to Baxi or others and I rather have a half priced Biasi than a Bosch wont go into Bosch .
But I own lot of Biasi boilers and been happy .
Call out in Lancashire were quick polite and 2 engineers serve our areas and are first rate .
would i buy more Biasi yes there dirt cheap .
heat exchanger is stainless good design .
Any boiler fit a Magnaclean lots inhibitor regular and clean the filter .
Customer service from biasi is always good the technical help is first rate and i mean first rate theys guys are amazing .
So not going say there boilers are best but are cost effective great for rental or budgets .
THis is not a biased biasi ,I am landlord of large amount of boilers but we are heating engineers so based on technical and customer perspective .
If you have boiler fit make sure you have it registered and serviced and regular clean your filter .
If not then kiss your guarantee good by .
Pay few quid more fit a magnaclean because you can easily pour inhibitor in and silicone grease lid.

I telephoned Biasi to confirm that their engineer, who fitted my replacement boiler, had registered the guarantee with them.
The Biasi representative, to whom I spoke, was polite, very helpful and answered all my questions. He confirmed that the replacement boiler had been registered and sent me an email with the details.

If i could give a minus here then I would.. We have a newly installed boiler, only 7 months old. We have had no hot water for two weeks. Having contacted Biasi customer services on multiple occasions we are still waiting for their contractors to make contact with us. We are told constantly that they will be in touch with us but nothing happens. We managed to gain the local engineers mobile number who was extremely rude and insisted that we will have to pay him a call out fee because the boiler fault is caused by road works (which have never taken place) He was also keen to tell us that he is only sub contracted by Biasi so doesn't have to come out to us if he doesn't want to!!. He also was supposed to call back with a date to look at the boiler but did not bother! To make matters worse for some reason Biasi customer service advisors are insisting that the boiler problem is caused by our pipes being dirty so they won't cover under their guarantee. They have NEVER looked at the boiler! how has this conclusion been made? We have also had confirmation from the Water Company that no works have been carried out on our road even though they are insisting that there has been? This company is an absolute joke! Avoid at all costs. What an absolute farce! We will be reporting this company to trading standard's.

Truly upset and disappointed with the after sales service for my boiler which is on the warranty.
I reported issue on the 1 November and the just passed me to so non responsive engineer. So 24 days later still unresolved and getting through to the service department is simply impossible.
You can get to sales and they promise to get someone to call you back- but nobody calls back.
Very disappointing unprofessional with the service received so far.