It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more
Company replied
Purchasing my textbooks has never been easier! I was able to compare the prices and quality across each book, to search the books by name or IBSN number, and they all were shipped to me quicker than t... See more
I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the... See more
Company details
- #19 of 27 best companies in Book Store
- #12 of 13 best companies in Childrens Book Store
- #2 of 2 best companies in Rare Book Store
- #3 of 3 best companies in Used Book Store
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company
- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Excellent! Very fast delivery and in fantastic condition. Thank you!
January 24, 2026
Unprompted review
Quick and perfect condition
The book we chose was sent quickly and arrived perfect condition. Price was great!
January 23, 2026
First Time User - Positive Experience
The requested book arrived in a timely manner, well packaged. The condition of book matched the description listed on website. I'd use this service again. Glad to be able to support independant book stores
January 22, 2026
The book was a good purchase….DrD
January 22, 2026
Fooled by ISBN search
I searched by ISBN, saw the cover of the edition I wanted, but got another version of the book sent to me instead.
January 20, 2026
Order Confirmed. Book Missing. Support Silent.
I ordered a book, received confirmation that it had been shipped, and then… nothing. The book never arrived. I contacted customer support twice—once through the portal and once by phone. On both occasions I was promised a quick response. That response never came. No follow-up, no explanation, no accountability. This level of service is unacceptable and deeply disappointing. An online book seller that can’t deliver books—or even basic communication—should seriously rethink its operations.
January 15, 2026
Unprompted review
Arrived earlier than predicted and book…
Arrived earlier than predicted and book was in great shape. Thank you
January 19, 2026
Book packaging
I ordered three books. Two of them were carefully wrapped and padded. The book from Thrift books was in an unpadded mailer. Forunately the book wasn't damaged but I may not order from that vendor again.
January 18, 2026
I received the book
I received the book. I thank for resending it. Your response was quick and on time. Thank you!
January 13, 2026
Exactly as advertised.
January 17, 2026
I've had good luck in the past, but no more
I've had good luck in the past with Biblio, but for some reason now the site is just just atrocious. Tried to order, was unable to. At the bottom of the page, it says "call here M-F, or email us. Ok, what's your email ? Then I had to search for that. It just seemed as if there was no thought whatsoever put into the design of the site. Atrocious. I will avoid this site from now on, even if it means paying more elsewhere, because it's worth it not having to deal with poorly designed sites that only serve to aggravate the user. Get it together, for crying out loud. It's like it was designed by complete amateurs
January 18, 2026
Unprompted review
Disappointed
Disappointed , ordered book in good faith after seeing it recommended on tv .
My order was accepted , but then cancelled . The book has now More than quadrupled in price
January 16, 2026
Unprompted review
Website is easy to navigate
Website is easy to navigate. Books are in good shape and came as promised.
January 15, 2026
Found Mein Khampf.....exactly what I…
Found Mein Khampf.....exactly what I was looking for
January 10, 2026
Books at amazing prices and they all…
Books at amazing prices and they all shipped within a reasonable time. Very pleased with my purchasing and product received experience!
December 28, 2025
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