It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more
Company replied
Purchasing my textbooks has never been easier! I was able to compare the prices and quality across each book, to search the books by name or IBSN number, and they all were shipped to me quicker than t... See more
I have never been disappointed by biblio. Books are always as described, priced fairly, and delivered in good time. On those rare occasions (and I'm talking about over an 11-year span) that I got the... See more
Company details
- #19 of 28 best companies in Book Store
- #12 of 13 best companies in Childrens Book Store
- #2 of 2 best companies in Rare Book Store
- #3 of 3 best companies in Used Book Store
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company
- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great choice of books and prompt service
I was so pleased to find a book that had eluded me for a longtime. Thank you Biblio for the great variety of stock and excellent service..
December 25, 2025
Utter utter rubbish
Utter utter rubbish. Ordered a book from here rather than Amazon as tried to support independent book shops. Book has never turned up, the cloudfare they use to check I'm human doesn't work and on top of this it was a christmas present for my wife that still hasn't turned up 29th December. Stay away from these idiots they are useless
December 29, 2025
Unprompted review
The Books are fake
December 25, 2025
Unprompted review
The books I ordered came fast and they…
The books I ordered came fast and they were in great condition.
December 26, 2025
Book came earlier than initial…
Book came earlier than initial estimate.
Price was less than half ($10 as compared to 24) from the next book seller.
December 25, 2025
Ordering was easy
Ordering was easy, and the book was in even better shape than I expected! The packaging was really smart, too. I’d definitely order from this shop again.
November 3, 2025
Unprompted review
First and last time I ever try this…
First and last time I ever try this joke of a service.
Ordered and paid for a book. 2 days later, the seller emailed demanding additional payment as “the book was heavier than we expected so the postage costs more”. Cancelled.
Ordered from a second seller. The next day, they said it was shipped and provided a tracking number. The tracking number didn’t work. They ignored multiple emails asking to provide one that did. The book never arrived. Biblio refused to provide a refund until 14 days later, December 23rd, by which time it was too late to order a new one.
Someone isn’t getting a Christmas present because of this scam website. I will stick to Amazon in future.
December 23, 2025
Unprompted review
Scammed
Scammed. Item was worthless much later edition, not fiat as described and priced.
December 17, 2025
Unprompted review
The item was shipped on the same day I…
The item was shipped on the same day I placed my order. The shipping time was only a few days. Excellent price.
December 8, 2025
Somehow in the order process you picked…
Somehow in the order process you picked up my brothers address and shipped the book to him, so I have not even received the book. The odd thing is I don't understand how you got his address as this was my first order with you!
December 13, 2025
Great..apppppp
December 1, 2025
Unprompted review
Disappointed in the condition of the…
Disappointed in the condition of the outer book cover. The description mentioned some wear, but there were no photos. When it arrived, it is in much worse condition than expected
December 7, 2025
excellent condition book
excellent condition book, fast processing+shipping, clear communication
December 11, 2025
I was excited to find an older copy of…
I was excited to find an older copy of The Little Match Girl! My grandmother read it to me almost every year when I was growing up. I wanted to display it with my Breyer’s Choice Little Match Girl for Christmas, in her memory. The book arrived quickly and I appreciated how it was boxed! I am very happy with my book!
December 10, 2025
Best way to purchase books!
BIBLIO always has the books I want and allows me condition and price choices!
December 10, 2025
Great 1st Time Experience
My overall experience was great! The seller not only had great communication but my order was also very well packaged. The order was shipped quickly and arrived sooner than expected. Very Pleased
December 5, 2025
Delivered in a timely manner
Delivered in a timely manner. Order was exactly what I ordered.
December 8, 2025
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