Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is second to none. Resolved my query within 5 minutes of talking to Lisa. Lisa was extremely helpful and allowed me to exchange a product without any issues at all. The communication v... See more
I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instruct... See more
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Company details
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30K reviews
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Goods good delivery not so
Products seem good thus far.
My goods were ordered, by me, for two weeks in advance and I was charged a stock holding fee £30 pounds or so, which I felt was harsh.
Delivery was apparently unavailable on Sundays/ Mondays per schedule. However the delivery guy said they did actually deliver on these days. Also kerbside delivery meant that the large pallet was parked between cars in the road so my wife and I had to unpack very heavy packages to make them safe indoors
We are both mid seventies. It wasn't easy!!!!!
This is mentioned in the blurb but it's easily missed.
June 27, 2026
Reply from BIG BATHROOM SHOP
Hello,
Thank you for your review.
We are pleased to hear you're happy with the products so far.
We're sorry that parts of your experience didn't meet expectations. As your order needed to be held for two weeks while you were away, a named-day delivery service was selected to reserve your stock, and the charge applied was for this service.
We're also looking into why Monday wasn't available as a delivery option. While we don't offer Sunday deliveries as standard, some Carriers may deliver on a Sunday by arrangement with the Customer.
We are sorry the kerbside delivery was difficult and we appreciate your feedback. We'll take this on board as we continue to improve our service.
Thank you again, and we hope you enjoy your new products.
Kindest Regards,
Lauren
BigBathroomShop
Good quality and well packaged
Good quality and well packaged
Courier very helpful
Kept informed and up to date
Prompt Delivery
June 26, 2026
Very friendly and supportive customer…
Very friendly and supportive customer service. They got to route cause of the issue and helped get the right item ordered.
June 16, 2026
Lisa was really helpful with a query
Lisa was really helpful with a query we had on an issue we were experiencing from an item recently purchased, she gave sound advice & was helpful and quick to respond, which rectiified the issued. Thank you Lisa
July 6, 2026
Unprompted review
I rarely receive such great and…
I rarely receive such great and straightforward service. Thank you for being the one company during a bathroom rebuild that's not added extra stress
July 6, 2026
Unprompted review
Excellent customer service
Ordered a bath that was delivered with a slight fault. Decided that I didnt want a replacement bath and the company sorted out the return and refund. Excellent service throughout and I would definitely buy from them again.
Phone service spot on as well
July 1, 2026
Unprompted review
Really impressed
Really impressed. Major retailers are selling hot tubs and messing customers around with delivery. Based on advice from a hot tub Facebook group I avoided them and went with big bathroom shop. I paid for next day delivery and it came as expected, very very quickly, updated delivery info and zero stress. Wouldn’t hesitate to order again!
July 3, 2026
Unprompted review
1600 sliding shower door
Delivery etc was good, the product is not particularly good, looks good but not very rigid and rollers grind not good quality
June 24, 2026
Reply from BIG BATHROOM SHOP
Good morning,
We're pleased to hear that you were happy with the delivery, but we're sorry to learn that the product has not met your expectations.
Following our recent telephone conversation, we are currently awaiting the photos of the issues you've experienced with the rollers. Once we receive these, we'll be able to investigate the matter further and work with you to find a suitable resolution as quickly as possible.
Thank you for taking the time to speak with us, and we look forward to receiving the photos so we can assist you further.
Kind regards,
Ellie
BigBathroomShop
Ordering and delivery fine but the…
Ordering and delivery fine but the product itself was not very good.
Considering it was a comfort height toilet the seat was extremely poor quality and has had to be replaced with something someone can actually sit on safely.
The wrong pan fixing kit was sent so i had to go purchase the correct one and the flush valve was again poor quality and difficult to setup and get working, i imagine this will need changing as well
June 23, 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that the product did not meet your expectations and sincerely apologise for the issues you experienced with the toilet seat, pan fixing kit, and flush valve.
Following our recent correspondence, I am pleased to confirm that your concerns have been investigated and a suitable resolution has now been agreed.
We value your feedback and appreciate the opportunity to put things right. If there is anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Ellie
BigBathroomShop
After sales service following purchase of a shower
Two years after purchase of a shower had a problem with the thermostatic valve. Maxiyum was very helpful promptly responding to my enquiry with advice checking calibration and then sending a replacement valve promtly when we confirmed the valve was faulty.
June 30, 2026
Unprompted review
I had some issues which Karen…
I had some issues which Karen professionally and courteously resolved for me and finally telephoned me to see that I was happy with the outcome.
July 3, 2026
Unprompted review
Have ordered a full Victorian bathroom…
Have ordered a full Victorian bathroom suite and the quality and price are excellent and great customer service throughout
July 3, 2026
Unprompted review
Fantastic company to deal with!!
Fantastic company to deal with! I spoke with Alex and Karen, who took the time to listen to the issue I was having with a part and offered an immediate solution. They were friendly, helpful, and made the whole process quick and hassle-free. Excellent customer service – highly recommended!
July 3, 2026
Unprompted review
Plumber has been today so Tuesday fix…
Plumber has been today so Tuesday fix the mixer tap today really pleased with the appearance goes well with my Victorian style bath mixer tap. No splash as with previous tap and good water flo
June 23, 2026
Allround spot on service.
Good quality product, easy to install.
Delivery was quick and problem free.
June 23, 2026
Absolutely great customer service
Absolutely great customer service! Huge thank you to Alex who actioned a replacement part for my shower enclosure. From initial contact to the new part being delivered, only 4 working days. It’s refreshing to receive good customer service and would recommend Big Bathroom Shop. Thanks again.
June 19, 2026
Unprompted review
great customer service
great customer service, particularly by Shaunna who responded quickly to my queries with clear precise answers. She also very quickly arranged a refund. Purchased a bath which has not yet been plumbed in but looks excellent. Delivered promptly and well packaged.
July 2, 2026
Unprompted review
Ordered this shower tower to replace…
Ordered this shower tower to replace the one I had that hardly worked. From ordering to delivery was very quick, well wrapped and our plumber couldn’t wait to install it.Very satisfied with it. Can now use all the settings at different times, only had the shower head before.
June 8, 2026
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